4/10 Buruk
Mark Matthew, Apex
Bepergian bersama keluarga
6 Mei 2026
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
THIS IS NOT A 5 STAR RESORT NO MATTER WHAT THEY ADVERTISE OR ASPIRE TO BE.
THIS IS OUR 5th TIME STAYING AT THIS RESORT.
Location: 5 stars - beautiful beach - the best part of the resort.
Premium Level: 2 stars due to issues with rooms - Booked 2 rooms with request for adjacent rooms. Resort initially gave us rooms very far apart in separate buildings. After 2 days moved to the same building with 1 room on first floor and the second room directly above on the third floor. My adult daughters got eaten up by mosquitos in that first floor room on the first night in that room. They moved to our room on the 3rd floor for 2 nights. They then moved to a 3rd floor room 4 doors down from us for the remainder of the stay. The people at the premium level desk did not seem to care. They kept saying that since we booked with Expedia they could not give us adjacent rooms or compensate us for the loss of use of the 1st floor room.
Housekeeping: 2 stars - Rooms are clean. However, they leave the sliding doors open while cleaning causing mosquitos to enter the room. In the public areas, they mop the floors with some oily cleaner. My daughter slipped on the stairs and was in pain for the rest of our stay.
Rooms: 1 star - Rooms are in dire need of updating. We had issues with hair dryers, safes not working, air conditioning cutting off because the sliding doors were closed but not aligned with the door sensors.
Public Spaces: I sank down in every chair I sat in.
Restaurants: 3 stars
Mark Matthew
Menginap 7 malam pada bulan April 2026
