On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

5 out of 5
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
Playas de Bavaro, Higuey, Punta Cana, La Altagracia

Reviews

8.4

Very good

Rating 10 - Excellent. 1463 out of 2630 reviews" "
Rating 8 - Good. 546 out of 2630 reviews" "
Rating 6 - Okay. 300 out of 2630 reviews" "
Rating 4 - Poor. 163 out of 2630 reviews" "
Rating 2 - Terrible. 158 out of 2630 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Piotr Maciej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort look amazing
Stayed 6 nights in Apr 2024

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever
Stayed 7 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience here. Overall we were pleased with the location, very good food overall. Knd of lacking of some ameneties. Night life there not with extended hours. The properly was really beautiful. The beach was good as well, well maintained without the seeweed. Overall a nice experience. Food experience also great variety of options.
Stayed 9 nights in Apr 2024

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so hospital and kind. Our family loved the resort. There is a lot to do and explore. The buffet choices are so vast and delicious!
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, especially the service of our staff and gastronomic offer.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Liridon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don't take the time to leave reviews but this resort was exceptional! First of the bracelet is so convenient to open the doors so you dont have to hold cards with you all the time. The app was very convenient, you could make reservations and see what is happening and info for the resort in real time. The food was great. We tried all of the restaurants except the steakhouse because our toddler was with us. The Gondola was the place we loved to have lunch; ceasar salad and the pizzas were delicious. The buffet had a variety of selections of everyone so anytime we would use it, we were satisfied. The rooms were tidied up daily (the floors were mopped every day). There is stuff for everyone to do; adults, teenagers, kids. It is a very child safe environment, so our stay with our toddler was so easy. There are many pools that you can find to work better for your family, one small and one big waterpark. My son loved it. There is also options for shopping and playing arcade and bowling. We also took advantage of the photographing services and were very satisfied. The staff is amazing and they love the kids, they are so polite. Defenitely try the ice cream cart in the buffet section. Drink wise the alcohol was very good quality and there are many options for people who dont drink. I genuinely can't wait to go back.
Stayed 8 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

6/10 Okay

Jian

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the room service can't keep on time.
Stayed 7 nights in Apr 2024

8/10 Good

Munever

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Heng Jin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
The Mexican food restaurant and the buffet are good. Daily room cleaning is so slow and no detail. The lady who worked in the pool for towels changed had really bad attitude. Over all a lot of workers don’t speak basic English. So it’s hard for communicate.
Stayed 7 nights in Apr 2024

8/10 Good

Katie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a large resort. Pool area is great with good service. The splash pad is missing a lot of foam tiles which was very unfortunate for our crawler as he scraped his knees the first day. The splash pad would be great if they fixed this. It is a bit difficult to get dining reservations- especially for greater than 2 people. If you want to try all the restaurants you may not get reservations for all of them and there is no waitlist/walk-in & wait option- it is reservation only. Rooms were very clean! Entertainment wasn’t the greatest so if that’s what you are looking for, I would choose a different resort. The seaweed was cleaned from the beach daily. The swimming area that is roped off is very small. It is lifeguarded and you cannot pass the ropes. Food was ok! I’ve had better and I’ve had worse. There was lots of selection. Room service took a very long time (we ordered it 3 times, scheduled ahead of time to have while baby naps) and it was over an hour late each time. We had a great vacation, and I have no real big complaints besides the splash pad, however I would not return to this resort again.
Stayed 10 nights in Apr 2024
Response from Lopesan Costa Bávaro on 29 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property with plenty of options a la carte. Buffet was also very good when camparing with other properties around Punta Cana. Appreciate the fact that the entertainment/party area is completly separate from the rooms area of the hotel, which provide fun when you wanted to and also peace and quiet when you wanted it. Shoutout to Choco and the entertainment crew and Papa John at Irani their Hibachi restaurant. Ive been to plenty, but none as fun and entertaining as Irani when hosted by Papa John !!!
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 29 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Erika, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 29 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Vincenzo

Stayed 5 nights in Feb 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Jeisser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my girlfriend’s birthday and I requested a birthday sign on the door and it was never put . Everything else was perfect.
Stayed 3 nights in Feb 2024
Response from Lopesan Costa Bávaro on 29 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

6/10 Okay

Rafael

Travelled with partner, Travelled with group
Liked: Cleanliness
On our last night we did not have electricity in our room and it did not get restored in a timely fashion. I had to complain to reception three times and we felt like they really didnt care. This was a total inconvenience because it was our last night and we only slept 3 hours before leaving for our flight.
Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

2/10 Terrible

Christian Torres Wilfred Torres

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is the most boring hotel we have ever stayed in the DR with terrible customer service. There are only a few bars for many guests, and you must walk a lot to get a drink. There are no bar services at the pool or beach unless you are an elite customer, which makes you walk too much, while other hotels provide excellent services, and first of all, they never say NO when you ask them for anything. There were no parties at the pool or in the hotel; the disco was great, but people did not use it much, apparently; this is very rare in the DR, where people know how to party. Getting a reservation at the specialty restaurants was also a nightmare as they are always full, but when you went there, they have many empty tables. We felt like we were staying at a senior citizen retreat with expensive amenities. There was no live music at any time, which made us think that we did not even go to the DR, where people love to party and music. We stayed in the most expensive room with a pool, and the gardeners passed several times looking at us when we were inside the room, violating our privacy. We paid to have privacy, and despite that, we complained that the hotel manager did not care about it. The hotel staff was great, but management and supervisors must be better trained to satisfy customer complaints. It has been our most expensive and boring vacation in the DR in 25 years. It is also a large hotel; you must walk a lot, while other hotels provide gulf carts transportation for guests.
Stayed 4 nights in Mar 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

10/10 Excellent

Lisbeth Elaine Terrero

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Would definetly go again
Stayed 6 nights in Apr 2024
Response from Lopesan Costa Bávaro on 28 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Jimmy, VALLEY STREAM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very good experience definitely recommend
Stayed 5 nights in Feb 2024
Response from Lopesan Costa Bávaro on 28 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

2/10 Terrible

Adam

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in bedrooms on the pillows, shades, in the counches. Rooms are mopped but never dried in a high humid area nothing dries and soaks into the sheets, beds, furniture and creates mold. Multiple rooms were this way when trying to find a better room from maitnenance member at rhe hotel.
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is visually stunning! The rooms, walkways, main areas, and pool/beach area are so beyond beautiful and well kept. The restaurants on the resort are also good - the Mediterranean one and the 18 steakhouse are definitely the best (reservations needed for all restaurants - made through the Lopesan app). Asian restaurant was not the best so I would skip that if we went back. Also can’t speak for the nightlife as we left the resort for that - but we wanted a beautiful and relaxing vacation and that is exactly what we got! Would definitely recommend!
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 27 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Yanira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is big and there’s no golf cart to move around, it has a lot of shops and activities for all ages. We were there as a huge group family vacation and it was amazing. The staff was extremely professional and nice
Stayed 3 nights in Apr 2024
Response from Lopesan Costa Bávaro on 27 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

10/10 Excellent

Hency

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Lopesan Costa Bávaro on 27 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,

8/10 Good

Zeribel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excelente hotel. Hermoso y muy buenas facilidades.
Stayed 3 nights in Mar 2024
Response from Lopesan Costa Bávaro on 27 Apr 2024
En Lopesan Costa Bávaro Resort, Spa & Casino sabemos que las vacaciones son uno de los momentos más importantes del año y por ello nos alegra el día leer opiniones tan positivas como la suya. Le agradecemos que se haya tomado la molestia de compartir su experiencia con nosotros y con el resto de usuarios. Si decide repetir vacaciones en Punta Cana estaríamos encantados de verle de nuevo alojado con nosotros. Atentamente,

8/10 Good

Clire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed for 7 nights at Lopesan. All the staff at this resort were super friendly and welcoming! There are many restaurants but reservations were always full for the next 2-3 days so it was a bit difficult to dine at some restaurants.
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 26 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, had a good time. The food was okay, but overall good experience.
Response from Lopesan Costa Bávaro on 25 Apr 2024
Querido huésped, nuestro objetivo principal es ofrecer un excelente servicio a nuestros clientes. Trabajamos duro día a día para poder lograrlo y no existe mejor recompensa que leer una opinión positiva como la que nos ha escrito. Gracias. Esperamos poder mantener este vínculo en el futuro y tener el placer de contar con su visita en el futuro. Atentamente,

10/10 Excellent

Siyamak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lopesan Resort exceeded all expectations. The luxurious accommodations, breathtaking beachfront location, and exceptional service made for an unforgettable stay. I highly recommend this resort for anyone seeking a perfect tropical getaway.
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
Querido huésped, nuestro objetivo principal es ofrecer un excelente servicio a nuestros clientes. Trabajamos duro día a día para poder lograrlo y no existe mejor recompensa que leer una opinión positiva como la que nos ha escrito. Gracias. Esperamos poder mantener este vínculo en el futuro y tener el placer de contar con su visita en el futuro. Atentamente,

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entertainment lacking….starting too late at night Food was the same on daily basis Resort beautiful, staff friendly
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

4/10 Poor

Adeysi

Disliked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

8/10 Good

Farzad

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The place offers good amenities but falls short with average food, unfriendly staff, and a pool that needs better cleaning.
Stayed 6 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
Dear guest, our main goal is to offer excellent service to our customers. We work hard every day to achieve this and there is no better reward than reading a positive opinion like the one you have written to us. Thank you. We hope to maintain this relationship in the future and have the pleasure of having your visit in the future. Sincerely,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Personall very nice
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

derek francis

Travelled with family and small children
Lots of pool selections.
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

Todd, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was absolutely amazing. Food was incredible, people were super nice, and plenty of outdoor seating.
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

CLAYTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch.
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

8/10 Good

Brency Karina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. The food was amazing. We had to ask for our VIP benefits because they were not given. I didn’t like that some staff seemed like they didn’t want to be there. They had an attitude, even if you spoke Spanish. They would also talk among themselves and ignore you. This is not to summarize other staff who are friendly and go above and beyond to make you feel welcomed. Great people, great views, and great food.
Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bávaro on 26 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking , we are glad to receive your excellent comment towards the service provided by our staff.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Taysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Lopesan. From the bartenders, waiters in restaurants and housekeeping - all were extremely friendly and accommodating, especially Jenny and Julio. Would happily recommend this resort to anyone looking for a relaxing, convenient and overall exceptional stay.
Stayed 6 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place .relaxing but still lots of fun. Front desk staff was awesome.
Stayed 6 nights in Mar 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

Farhoema

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning and a lovely stay
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

8/10 Good

Lara

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t but like the check in process. We waited for almost an hour to get our luggage and get to our room. The staff was friendly but not over friendly. We had a good time but not a great time. Probably will not come back.
Stayed 6 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was insanely beautiful!! Things were very spread out so a bit of walking but nothing to complain about
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
Dear guest, our main goal is to offer excellent service to our customers. We work hard every day to achieve this and there is no better reward than reading a positive opinion like the one you have written to us. Thank you. We hope to maintain this relationship in the future and have the pleasure of having your visit in the future. Sincerely,

10/10 Excellent

Peter James, Toronto

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Lopesan Costa Bávaro on 24 Apr 2024
“At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. We went with my two kids and it was very family friendly which I appreciated. The only thing is that it might be too big for kids under 5 years old because the property is so big. Check in took 45 minutes which I thought was super inconvenient. The receptionist disregarded the entire line with a customer who had endless amount of questions instead of just asking them to step aside to help the ones who were waiting. The food was also pretty decent. We opted for the buffet because of the kids and everyone was super nice! The rooms were clean and they came everyday to clean up. There is also no beach or pool side service which sucks because again, everything is a walking distance. Overall, we’d definitely come again with more time. There’s so much to do that I felt we needed more time. Again, the workers were always nice to us and answered any questions we may have had.
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bávaro on 26 Apr 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking , we are glad to receive your excellent comment towards the service provided by our staff.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Adrianna, Weymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property. It was absolutely amazing. My bf thought the tv service could have been better. Because we could barely watch anything before bed without the service acting up.
Stayed 3 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

4/10 Poor

Gino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had booked a junior sweet with 2 double beds. I phoned to make sure of my request 1 month before. I was reassured that there were 2 double beds in the room. When I arrived there was a king size bed. I went to the front desk to please make the change. Nothing was done. I had to sleep with a female relative. Not right at all. Completely disappointed with the sleeping arrangements. Not happy at all.
Stayed 4 nights in Apr 2024
Response from Lopesan Costa Bavaro on 30 Apr 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change the misperception you have of some of our services. Kind regards,

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and amenities. The rooms are spacious and comfortable. The food was varied.
Stayed 2 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

8/10 Good

Kelli

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bávaro on 19 Apr 2024
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

10/10 Excellent

Freya Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, the customer service was excellent! Front desk personnel was first class, Helen assigned me a room with a great view, and every single person there, offered great service from the time one steps foot in there to the time you leave. I will definitely come back.
Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bávaro on 25 Apr 2024
At Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely,"

10/10 Excellent

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited this resort the first two weeks of April for Spring Break. I went with my husband and two kids and had a wonderful time! The staff was extremely friendly and helpful from the moment we walked in. The resort is beautiful and maintained very well. The kids had fun at the waterpark and in the pool. Buffet food was pretty good and the restaurants were great! We loved the Italian and Mediterranean one. Make sure to try the ice cream roll in the buffet it was a HUGE hit!
Stayed 9 nights in Apr 2024
Response from Lopesan Costa Bávaro on 16 Apr 2024
Lopesan Costa Bávaro Resort, Spa & Casino we know that vacations are one of the most important times of the year and that is why it makes our day to read opinions as positive as yours. We appreciate that you have taken the trouble to share your experience with us and with other users. If you decide to repeat your vacation in Punta Cana, we would be delighted to see you staying with us again. Sincerely

10/10 Excellent

Philip Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and extremely clean. It was hard to take a bad picture anywhere on the property. Very large property so even though the hotel was full, it didn't feel crowded at all. We rarely had a problem finding a beach chair the whole week. Maid service was really good as well. Always a clean room and restocked drinks each day. We tried most of the restaurants but we were not in the Unique package so we had to try and reserve on our own without a butler. Teppanyaki was already booked for the week by the time we checked in but everything else was available at some point during the week. Italian was our favorite but the dessert at El Charro was amazing with the melted chocolate ball over carrot cake. Coffee shop was great but the coffees are pretty small so we started ordering 2 at a time. There were only 2 issues we had at the resort. The first was the inconsistency of service. There were times when we had people constantly waiting on us at restaurants or by the pool and other days we got no drinks at all and had to settle for water with the meals at the buffets. You just never know what you are going to get on any given day. Most of the drinks rarely had much alcohol in them and not always accurate. The other issue was insect bites in the room. My daughter woke up one morning to 15 bites on her legs overnight. We asked for a new room and eventually got one but it took a lot of effort and convincing to do so. Overall though, a great resort.
Stayed 6 nights in Mar 2024
Response from Lopesan Costa Bávaro on 16 Apr 2024
Dear Mr. Christopher, First of all, we want to thank you for choosing our Lopesan Costa Bávaro Resort, Spa & Casino hotel for your visit to Punta Cana and for the gratitude shared in our online survey.We are glad to know that you thoroughly enjoyed your vacation, we will pass your comment on to the departments involved.We hope to have the pleasure of welcoming you again in the near future, please contact us if you require more information.Sincerely,