6/10 Cukup Baik
Hemant
Bepergian bersama keluarga dan anak
29 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed in the Chairman Building and upgraded to the Diamond Club because before our trip I had read reviews mentioning humidity, insects, and cleanliness concerns in some regular rooms. Even in our upgraded room, the floors did not feel very clean.
The biggest issue was the shower water in the Chairman Building. It was cold the entire week. We reported it on the first day and were told it would be fixed, but it never was.
One of the main attractions, FlowRider, was broken during our stay, and reviews mentioned it had already been broken the week before. The kids’/teen club was also disappointing and not really worth using. Another thing to note is that all pools close around 5:30 PM, so guests cannot use them afterward.
The Diamond Club 1 hour hydrotherapy benefit could not really be used because part of the spa hydrotherapy area was not functioning.
Our butler Joel was excellent and helped us with dinner reservations. Staff overall were friendly.
The Japanese hibachi restaurant was the best dining experience. Other restaurants were average, and overall food was about 5–6/10. Breakfast omelet stations and fresh fruit were very good.
There are food trucks around the resort for lunch, but one near the Diamond Club pool had extremely slow service with very long waits, half an hour on average.
The beach was beautiful, although there was a lot of seaweed during our stay.
Hemant
Menginap 4 malam pada bulan April 2026