Hotel dekat Quay Arts

"Room was much bigger than expected (possibly an upgrade) and seemed to have been recently renovated. Spotlessly clean and comfortable bed. Breakfast was included although my invoice stated room only. Apparently all rooms here include breakfast which was very good. Highlight really was the friendliness of staff which is probably because it’s an independent property and they genuinely want to make guests feel welcome. "

"Friendly staff. Value for money. Clean room. Quiet and safe"

"Polite staff and clean room. Easy parking. Would stay again"

"Unfortunately the room requested was not available as we had our small dog with us so were allocated a dog friendly room which was fine but it only had a 4’6 bed which really is not expected these days. Following the downgrading of the room by the hotel and being advised that the room requested would be cheaper. The new price unfortunately was not honoured despite numerous requests for a refund so overall not the best experience."

"Highly personable owners who were kind friendly and helpful. Breakfast is excellent. Thank you for a very good stay."

"Great stay as always, friendly staff and great breakfast too!"

"No air conditioning but there was a dyson fan and a heater. Room had a coffee machine, mini fridge, hairdryer and a handheld steamer. We stayed in a room overlooking the harbour and it was very quiet. You couldn't hear any noise from the pub next door. Room was modern and very clean. The bed was huge (king) and very comfortable. There were places nearby to get breakfast and is very close to a Sainsbury and M&S food (Apr26)."

"Room and bathroom superb. Breakfast excellent and proprietors very helpful."

"Clean and comfortable room. Friendly staff"

"Great views from the bedroom towards the sea (apart from the infamous Shanklin lift shaft). Sun rise while lying in bed was fantastic to see. Staff were great and the food was good. Although some areas were a little worn and could do with a bit of TLC, it was very clean and tidy."

"Kind of okay, but some of the staff were really bothered if you need anything or ask them a question. At the pub the staff were a bit weird and made us feel not welcomed. Most of them looked very tense and wanted you to get out of their faces quickly. Some of them were good. They should leave more milk bags in the rooms."

"Booked this hotel as last minute, I come to the island often to visit my dad so this was first time staying somewhere different. Set up more like a b&b than an actual hotel though. John the owner was lovely showed us to our room, and even made sure I knew the code to get back in through the main door. He made us breakfast each morning we were there too which was nice. Only thing id say, is that there was no tea bags or coffee / cups to go with the kettle in the room so had no use being there....

"Issues about the room Open the door - strong musky smell even with the window open. On arrival in the room I had to remove 5 spiders (each in different corners of the room) aswell as several cobwebs. Carpet had a massive stain upon entering the room which probably added to the musky smell. Room uninviting and very small for double. Décor was 1970's styled, looking incredibly dated. Bath had large scattered spots of paint so you certainly wouldn't bath in it. Can’t shave as there’s no plug in...

"The property was beautiful and basically in the middle of the woods so dead easy for dog walking - also and outside hose which was really handy considering how muddy it was! It was freezing when we arrived but the heating, once I figured it out was effective. Unfortunately there were no logs or kindling for the fire which would have been beautiful. Also, the cues for the pool table were broken but we managed to partially fix one and had a few games with a beer or two - an added bonus! These are...

"The staff were really lovely, easy check in and easy check out. But, the bathroom had toothpaste marks all over the sink, glass shelf and mirror. The temperature of the shower was either really hot or really cold, you couldn’t change it manually. The hair dryer in the room didn’t work at all. The big bathroom light didn’t work, only a small one above the mirror when you used the shower you could hardly see what you were doing."

"I found spider webs on walls and lift look too old ...window is not at good i booked doubleroom with sea view which was on 3rd floor"

"Plus points , within walking distance of the ferry lots of shops, bars, restaurants et cetera. Food in the bar a bit hit and miss but some stuff very nice. Quite fairly priced, clean good quality towels, even though I would say any at level cleanliness is a must and a basic., missing at this property. Negative points, very tired and dirty decor, lots of narrow steep flights of stairs, no wardrobe, no offer of help to carry bags up the flights of stairs when shown to you're room ,even though it...