Hotel Pantai di Queenstown

"Exceptional. This hotel completely redefines what a five-star experience should be. It makes you rethink all the previous five-star review you've given simply because nothing went wrong. Hulbert house sets the standard, and few others deserve to be in the same category. Staff are always keen to help and would put in a lot of nice touches. Particularly love how they would put a couple bottles of water in the car as they pull the car out for you. Also the 5pm canapé/wine were nice (great sav...

"We loved the stay. Great experience."

"Exceptionally clean. Fantastic location. Highly recommended. Management are very friendly and accommodating."

"Location is great, quiet, look straight out onto the lake."

"Beautiful, cozy hotel in town and right next to the water. Perfect location to take in the stunning scenery and explore Queenstown."

"View is spectacular, but the unit is in need of repair. Stains on the carpet, scrapes and damage to walls and even the ceiling, plus cracked floor and bath enclosure tiles. The worst issue was a cracked ceramic stove top - all the way across at 45 degrees, rendering two of the four burners unusable. We notified the property and were told the new cooktop was on hand but they hadn't had time to install it before our visit. Imagine our frustration to find a review from 5 months prior (from another...

"Lovely hotel overlooking the lake. Close to town but very quiet. Breakfast, dinner and room service were all excellent!! The rooms were spacious, and the beds were very comfortable. I would highly recommend it! The only downside is it’s on a hill which if you have a mobility issue might be a concern. Great stay!"

"It was a great stay, the room was clean, great bathroom and shower, the hotel looks new and well maintained. Most of the staff were incredibly lovely and helpful. Facilities are pretty good, only real downside is there are no kitchenettes, fridges or microwaves available in the rooms or in the common area. If you want to do longer stays in Queenstown I reckon these are essentials, if the way had those things I would say 10/10 it’s the best place to stay."

"Lack of furniture, cigarette smell inside of room, lack of amenities, lack of customer service and etiquette by desk people, cleaning of room deficient"

"We were told that our room was on second floor so we carried all our luggage & groceries up to 2nd floor only to find our unit was on 1st floor, so had to lug everything down after disturbing people in unit we were told we were in. Parking spot was difficult to park in & get out. Shower temp was scalding no matter how we adjusted handle or how long it ran so couldn’t shower. Living room needs update on furniture & carpet was dirty & coming up in doorway to hall to bathroom. Didn’t feel like...

"Lovely central location, gorgeous mountain views."

"Was surprised they didn't pick up the rubbish at all during my 5 day stay. They allowed a late check out which was much appreciated."