Verified
10/10 Excellent
Verified traveller
6 Jan 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Dec 2019
Hotel Bethel Puerta del Cielo
3.5 star property
Downtown Querétaro retreat where travelers can enjoy spa treatments and arcade games before stepping out to explore the historic city center
Choose dates to view prices
Photo gallery for Hotel Bethel Puerta del Cielo
Hotel Bethel Puerta del Cielo, in Downtown Querétaro, offers a peaceful base for city exploration. Enjoy massages at the on-site spa or the arcade/game room. The international restaurant serves meals, and dry cleaning service handles your travel wardrobe needs.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
- Spa
- Free Wi-Fi
- Restaurant
- Breakfast available
- Bar
- Laundry room
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Policies
Check-in
Check-in start time: 3 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
- Fee for buffet breakfast: from approximately MXN 180 per person
- Nearby parking fee: MXN 200 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
We should mention
This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Is Hotel Bethel Puerta del Cielo pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Bethel Puerta del Cielo?
Hotel Bethel Puerta del Cielo doesn't offer parking.
What time is check-in at Hotel Bethel Puerta del Cielo?
Check-in start time: 3 PM; check-in end time: 5 PM. After-hours check-in is not available.
What time is check-out at Hotel Bethel Puerta del Cielo?
Checkout is at noon.
Does Hotel Bethel Puerta del Cielo provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel Bethel Puerta del Cielo located?
Located in Downtown Querétaro, this hotel is within a 5-minute walk of Centro Cultural Casa del Faldón and Querétaro Old Train Station. Theater of the Republic and Zenea Garden are also within 10 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
9.4
Location
9.8
Staff & service
9.8
Property conditions & facilities
Rating 10 - Excellent. 13 out of 18 reviews
10 - Excellent
13
Rating 8 - Good. 4 out of 18 reviews
8 - Good
4
Rating 6 - Okay. 0 out of 18 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 18 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 18 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Verified traveller
9 Dec 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Precioso, más por tu dinero. El staff muy amable y en todo momento cordial.
Verified traveller
Stayed 1 night in Dec 2019
Verified
4/10 Poor
CDMX
25 Feb 2019
Liked: Cleanliness
Disliked: Staff & service
This hotel is not suitable for young children. I called in advance and staff told me it was perfect for young children but upon arriving the room had dangerous staircases and an open banister. The rooftop is also not secure for children ans its view is on a construction site. Also, expedia description says it has its own self-park parking but it is inaccurate. Hotel uses a third party parking lot a few blocks away from the hotel.
CDMX
Stayed 2 nights in Feb 2019
Verified
10/10 Excellent
Elia
2 Jan 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable para pasarlo en pareja
El hotel es bellísimo, vale la pena quedarse dentro y cocinar tu propia comida. La atención es espectacular
Elia
Stayed 1 night in Dec 2018
Verified
10/10 Excellent
MARCO ANTONIO
2 Jan 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marco de MONTERREY
Increíble atención personalizada. Un paraíso en Querétaro
MARCO ANTONIO
Stayed 2 nights in Dec 2018
Verified
10/10 Excellent
Elif
26 Jun 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cute hotel close to Centro Historico
The staff welcomed us very warm! During our stay we really felt special here. This boutique hotel has super cute and clean rooms on 2 floors. The hotel has a beautiful rooftop with a chill area and hammocks. The entire staff was very very friendly, helpful and such nice to us. The location of the hotel is about 3 blocks away from the Centro Historico (about 5 walking minutes). We stayed here for a night with our friends and really appreciate the treatment! I highly recommend this hotel.
Elif
Stayed 1 night in Jun 2018
Verified
8/10 Good
Edgar
11 May 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar con calor de hogar
Desde la llegada hasta nuestra partida, estuvimos colmados de atenclones. ¡GRACIAS POR TODOS SUS DETALLES!
Edgar
Stayed 1 night in May 2018
Verified
10/10 Excellent
Verified traveller
6 Apr 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar !!!!!!!
Excelente atención al cliente , muy cómodo , limpio .
Muy agradable estancia !!!!
Verified traveller
Stayed 2 nights in Mar 2018
Verified
10/10 Excellent
Verified traveller
11 Feb 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel muy cerca del centro y con un concepto excepcional
Verified traveller
Stayed 2 nights in Feb 2018
Verified
10/10 Excellent
Karen
11 Jan 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE ES POCO
De verdad pocos hoteles que te hacen sentir como en casa. Este es uno de ellos . Todo edpectacular! Hermoso! Comodo, ubicado, el servicio edpectacular , la comida muy rica! Mis hijos decian que el lugar merece 8000 estrellas! No descuidan ni un detalle . Nunca habia edtado en un hotel boutique, este solo tiene 10 habitaciones hermosas y quedamos invitados a regresar! Justo lo que queríamos, algo rustico, pequeño en el centro de Qro pero con lujo y conodidad. Luisa y todo el equipo de atencion increible . Muchas gracias
Karen
Stayed 2 nights in Jan 2018
Verified
10/10 Excellent
Jose
7 Jan 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bethel
Excelente atención personalizada por la administradora y el resto del personal. Es un hotel pequeño y muy acogedor con habitaciones de tamaño apropiado para familias
Jose
Stayed 2 nights in Jan 2018
Verified
10/10 Excellent
virgilio
18 Dec 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REGRESARIA
MUY BONITO HOTEL LA COMIDA EXQUISITA , LUISA SUPER AMABLE ASI COMO TODO EL PERSONAL
virgilio
Stayed 2 nights in Dec 2017
Verified
8/10 Good
Verified traveller
12 Dec 2017
Liked: Cleanliness, staff & service, property conditions & facilities
Decoración muy original tanto en las habitaciones como en las zonas comunes.
Zona de descanso muy agradable.
Camas muy cómodas.
Servicio especialmente cálido.
Verified traveller
Stayed 1 night in Dec 2017
Verified
10/10 Excellent
Verified traveller
23 Oct 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
Good food, comfortable bed, friendly and helpful staff. Treated like family, the staff went way out of their way to ensure every thing went smoothly. Very well maintained and impeccably clean. This was a difficult three days for us, for what we had to get done. Staying here was an excellent choice.
Verified traveller
Stayed 3 nights in Oct 2017
Verified
10/10 Excellent
Raul
9 Aug 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 % recomendado
Excelente atención
Raul
Stayed 1 night in Aug 2017
Verified
8/10 Good
Verified traveller
15 Sept 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Verified traveller
Stayed 1 night in Sep 2019
Verified
8/10 Good
Verified traveller
7 Aug 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveller
Stayed 1 night in Aug 2019
Verified
10/10 Excellent
Verified traveller
20 May 2019
Liked: Staff & service, amenities, property conditions & facilities
Verified traveller
Stayed 1 night in May 2019