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Hotel West Refugio

2.0 star property
This tranquil retreat offers poolside relaxation and evening cocktails, with loungers for soaking up sunshine by day and starry skies by night.

Choose dates to view prices

Hotel West Refugio, steps from vibrant streets, welcomes travelers with an inviting outdoor pool. Relax on sun loungers, enjoy drinks at the poolside bar, or find quiet moments in the garden and terrace. In-room WiFi keeps everyone connected throughout their stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Housekeeping
  • Kitchen

Room options

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Showing 4 of 4 rooms

View all photos for Habitación Doble Individual

Habitación Doble Individual | Down duvets, individually decorated, individually furnished, desk

Habitación Doble Individual

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Fridge
Smart TV
Down duvet
Ceiling fan
Blackout curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Habitación Familiar

Habitación Familiar | Down duvets, individually decorated, individually furnished, desk

Habitación Familiar

Highlights

Individually furnished
Individually decorated
Fridge
Smart TV
Down duvet
Ceiling fan
Blackout curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion Estandar (Pet Friendly)

Down duvets, individually decorated, individually furnished, desk

Habitacion Estandar (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Fridge
Smart TV
Down duvet
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Habitación Queen Size

Habitación Queen Size | Down duvets, individually decorated, individually furnished, desk

Habitación Queen Size

Highlights

Individually furnished
Individually decorated
Fridge
Smart TV
Down duvet
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Centro Histórico, a neighbourhood in San Juan del Río, is home to Hotel West Refugio. Cavas Freixenet and San Gil Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Tequisquiapan Handicraft Market and Ezequiel Montes Street Market. Looking to enjoy an event or a game while in town? See what's going on at Los Conspiradores Baseball Stadium, or consider a night out at Alma de Agua Events. Visit our San Juan del Río travel guide
Map
Cto. el Molino Centro, San Juan del Río, QUE, 76800

What's nearby

  • Los Arcos, Monument in Santiago de Querétaro.
    Aqueduct of Santiago de Querétaro
    57 min drive - 67.5 km
  • Senor del Sacro Monte Temple
    9 min walk - 0.8 km
  • Fundadores Square
    14 min walk - 1.2 km
  • Nuestra Senora de Guadalupe Church
    14 min walk - 1.2 km
  • TecMilenio University San Juan del Rio Campus
    4 min drive - 1.9 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    42 min drive

Restaurants

  • Finca Santa Veracruz
    11 min walk
  • McDonald's
    13 min walk
  • Il Corridoio
    11 min walk
  • The Italian Cofee Company
    10 min walk
  • Carnitas Estilo Michoacán
    18 min walk

About this property

Hotel West Refugio

Hotel located in Centro Histórico
Take advantage of a poolside bar, a terrace and a garden at Hotel West Refugio. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
Additional perks include:
  • An outdoor pool, along with sunloungers
  • Smoke-free property
Room features
All guestrooms are individually furnished, and offer comforts such as first-run films, in addition to amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 34-inch Smart TVs with Netflix, streaming services and digital channels
  • Communal kitchens, fridges and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Frequently asked questions

Does Hotel West Refugio have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hotel West Refugio pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel West Refugio?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel West Refugio?

Check-in start time: 2:30 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel West Refugio?

Checkout is at 1:00 PM.

Where is Hotel West Refugio located?

Located in Centro Histórico, this hotel is within a 15-minute walk of Senor del Sacro Monte Temple and Nuestra Senora de Guadalupe Church. Fundadores Square and TecMilenio University San Juan del Rio Campus are also within 2 miles (3 km).

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Reviews

Hotel West Refugio Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 65 out of 83 reviews
Rating 8 - Good. 9 out of 83 reviews
Rating 6 - Okay. 5 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 2 out of 83 reviews

Reviews

10/10 Excellent

Marivel

Liked: Amenities
Had a great time. Staff was great.
Stayed 1 night in Jul 2025

8/10 Good

martha

Liked: Cleanliness, staff & service

Cute friendly affordable full kitchen

small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022

10/10 Excellent

Maricarmen

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba muy limpia y resultó funcional para la estadía que tuvimos, sobre todo porque viajo con mis perros y a veces es difícil encontrar lugares que se puedan adaptar a ellos. El personal siempre estuvo atento a nuestras necesidades y la ubicación también es accesible. En general todo muy bien 😉
Stayed 1 night in Feb 2026

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service
Muy bien ubicado, habitaciones limpias y cómodas
Stayed 1 night in Nov 2025

10/10 Excellent

Mónica

Muy Buen servicio
Stayed 1 night in Nov 2025

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, amenities
Limpieza
Stayed 1 night in Oct 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Está original el concepto y muy limpio Nos gustó bastante
Stayed 1 night in Oct 2025

10/10 Excellent

MARIA DE LA LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

La alberca es súper pequeña y no climatizada..
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rincón agradable

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda
Stayed 1 night in Jun 2025

10/10 Excellent

Javier Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación y Decoración
Stayed 1 night in May 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Apr 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Esta lindo el lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y atentos
Stayed 1 night in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

El viejo oedte

Fue fácil llegar, está súper lindo el lugar la atención seguridad super recomendable.
Stayed 1 night in Feb 2025

10/10 Excellent

Fabian

Liked: Amenities
Muy buena por aceptar perritos!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Dennise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilidad

Esta muy comodo y muy tranquilo, se duerme muy agusto
Stayed 1 night in Jan 2025

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien. Lo único que falta por mejorar es que no te cobren un porcentaje por pagar con tarjeta de crédito.
Stayed 1 night in Jan 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen punto intermedio para descansar

Muy tranquilo, para descansar.
Stayed 1 night in Dec 2024

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper bonito y tranquilo para descansar, todo muy cómodo, cubre todas las necesidades. El personal muy amable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es increíble, muy temático y acoger sinceramente no dudaría en volver
Stayed 1 night in Nov 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito todo
Stayed 1 night in Oct 2024

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como reseña, me hospede en este hotel hace casi 1 año y olvidamos un monedero, regrese a hospedarme este año y aun conservaban el monedero de forma intacta con documento, billetes y monedas, quede sorprendido de la honestidad de ese lugar, super recomendable.
Stayed 1 night in Oct 2024