Chez Elena Guesthouse

2.5 star property
A family-friendly retreat where guests can enjoy spa treatments, rooftop relaxation, and on-site dining while children have their own playground space

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Chez Elena Guesthouse in Hacienda Monjas offers relaxation and family convenience. Unwind in the spa tub, book massages and facials, and enjoy meals at the restaurant. The property features a rooftop terrace, on-site shopping, a coffee shop, and a kids' playground.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
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About this property

Chez Elena Guesthouse

  • Family-friendly guest house located in Puengasi
  • A rooftop terrace, shopping on-site and a coffee shop/cafe are just a few of the amenities provided at Chez Elena Guesthouse. For some rest and relaxation, visit the hot tub, and indulge in a facial, a manicure/pedicure or a massage. The on-site restaurant, Chez Elena Restaurant, offers breakfast, lunch and dinner. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking and valet parking
    • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, supervised childcare (surcharge) and coffee/tea in reception
  • Room features
  • All guest rooms at Chez Elena Guesthouse feature comforts, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Children's books and childcare services
    • Bathrooms with showers and hairdryers
    • TVs with premium channels
    • Stovetops, cookware/dishes/utensils and daily housekeeping

Similar properties

Policies

Check-in

Check-in time starts at noon

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 5, per pet, per night (maximum of USD 60 per stay), plus a deposit of USD 5 per night

Welcoming dogs and cats only

2 total pets

Children and extra beds

Children are welcome

Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: from approximately USD 3.50 per person
  • Airport shuttle fee: USD 39 per room (one way)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per night (maximum USD60 per stay)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property
Parking height restrictions apply

Frequently asked questions

Is Chez Elena Guesthouse pet-friendly?

Yes, Chez Elena Guesthouse allows cats and dogs (limit 2 total). There's a deposit of USD 5 per night and a fee of USD 5 per pet, per night.

How much is parking at Chez Elena Guesthouse?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Chez Elena Guesthouse?

Check-in begins at noon.

What time is check-out at Chez Elena Guesthouse?

Checkout is at noon.

Does Chez Elena Guesthouse provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 39 per room applies.

Where is Chez Elena Guesthouse located?

This family-friendly Quito guesthouse is located in the historical district, within 2 mi (3 km) of Concentración Deportiva de Pichincha, University Andina Simón Bolívar and National Polytechnic School. House of Ecuadorian Culture and Nayon Xtreme Valley are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.8

Cleanliness

6.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 11 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

Reviews