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Ulasan untuk Holiday Inn Express Hotel & Suites Raton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Raton, an IHG Hotel
101 Card St, Raton, NM

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 420 dari 830 ulasan" "
Penilaian 8 - Bagus. 246 dari 830 ulasan" "
Penilaian 6 - Cukup Baik. 83 dari 830 ulasan" "
Penilaian 4 - Buruk. 43 dari 830 ulasan" "
Penilaian 2 - Sangat Buruk. 38 dari 830 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Lily, Big Cabin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I added Lily to my reservation,as my guest and when I arrived: Donna Mayo. They could not find my reservation. It was only under lily Shaw. Very irritating. I arrived at 4 and lily wasn’t coming till after 8. So that was very inconvenient that I paid for a room I couldn’t even check into.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

HERB

Bepergian bersama keluarga
Showed age
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Barbara

Disukai: Staf & layanan, kondisi & fasilitas properti
Staff were kind
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gregory

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Pat Farmer pada tanggal 10 Mei 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

10/10 Sangat Bagus

Roger

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good breakfast, quiet area. Easy to get to local restaurants
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Lloyd

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

William

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Okay
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 10 Mei 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

2/10 Sangat Buruk

Elizabeth

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Receptionist gave us a room that someone was in there already. We walked in and the person was sleeping. I dont even know if he knew we walked into his room. Very dangerous what if we were some creeps and we walked in a single women's room. She didn't even apologize! Then she gave us another room and the key card was not activated. Made 3 trips to the Receptionist at 1:30am after a 5 hrs drive!! She never apologize for anything.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the feedback we will bring this to management.

8/10 Bagus

Maya

Bepergian bersama teman
Nothing outstanding, but the room is clean!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Dear Maya we appreciate your business.

10/10 Sangat Bagus

karin, N. Platte

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Close to interstate
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Dear Karin thank you for the business we appreciate your feedback.

10/10 Sangat Bagus

Anne

Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 10 Mei 2024
Anne thank you for the valued time to let us know about stay please do visit us again.

10/10 Sangat Bagus

Hansika

Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 10 Mei 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

6/10 Cukup Baik

Danette

Some maintenance issues.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the business and the feedback.

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was updated and pleasant with good facilities.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Dear David we appreciate your business please do come and see us again.

6/10 Cukup Baik

Theresa

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The only exits from the building were from the front door and back patio. We were on the 2nd floor and near an exit door except it said out of order and was boarded up. We are elderly and asked if we could move to the first floor or nearer to the front of the building. The person at the desk was extremely rude in their response of no. We stayed here but cannot reccomend for safety reasons.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Dear Theresa thank you for bringing to our notice about the door yes, we are working on it ASAP as you know things happened, we appreciate your business.

10/10 Sangat Bagus

Carla, Grand junction

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wow to their staff. The room was decorated well and it was really clean, towels folded in designs like a 5 star resort they were so kind to us including our dog.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

4/10 Buruk

Chris

Bepergian bersama teman
This hotel was not up to Holiday Inn Express standards. The hotel was a little run down and our bathroom was dirty.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Chris thank you for the feedback we appreciate your business.

10/10 Sangat Bagus

Randolph, Poteau

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access from I 25
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Sangat Bagus

Angelica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Comfortable beds & nice spacious rooms.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Sangat Bagus

Charles

Bepergian dalam rombongan
Clean and modern
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 16 Mar 2024
Dear Charles thank you for the feedback to let us know about your stay please do come and see us again.

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 15 Mar 2024
Dear Richard thank you for your feedback we appreciate your business.

10/10 Sangat Bagus

Timo, Pearland

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Pat Farmer pada tanggal 22 Apr 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Sangat Bagus

lawrence

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 15 Mar 2024
Dear Lawrence we appreciate your business and thank you for the feedback.

10/10 Sangat Bagus

Marcia

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice everyone friendly
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 29 Feb 2024
Dear Marcia thank you for the feedback we appreciate your business. Please do come and see us again.

6/10 Cukup Baik

Catherine

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 29 Feb 2024
Catherine thank you the feedback we appreciate your business.

8/10 Bagus

Herschel

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Sunday morning they ran out of food for breakfast. If they did not run out of food the young lady who's in charge of the breakfast did not want to prepare anymore, she was on her phone texting and laughing rather than working.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Dear Herschel we are very sorry for the inconvenience yes we had not received the truck this week I appreciate your understanding.

8/10 Bagus

Christian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The shower faucet was loose, the parental control was set on the TV & codes we were given to remove it didn’t work. We were on the first floor and we could hear the conversations and people walking walking above us at 2am. Pillows were not great. We didn’t sleep all that great due to noise factors. We have stayed here before and it’s was not as good of an experience this time.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Dear Christian thank you for the valued time to let us know about your stay.

8/10 Bagus

Carolyn

Disukai: Kebersihan
Clean and comfortable. Water not as hot as I would like and heater had to be turned off even though set to 62 degrees.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Carolyn we appreciate your business and thank you for the feedback.

8/10 Bagus

Jasmin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Decent place
The hotel staff were very friendly and accommodating for my family and I. The room was comfortable and clean. The only issue there was, was with the shower. There was not much hot water. It was just luke warm at best and the tub was slow to drain, often leaving water up to my ankles when taking a shower.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Dear Jasmin we are glad you had great stay, we appreciate your business.

10/10 Sangat Bagus

Yanti

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recommended
Very comfortable, we will stay there again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Dear Yanti thank you for letting us know about your stay we are happy you had great experience please do come and see us again.

8/10 Bagus

Joan

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pat Farmer pada tanggal 5 Feb 2024
Dear Joan thank you for the feedback and we appreciate your business.

6/10 Cukup Baik

Christie

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pat Farmer pada tanggal 16 Jan 2024
Dear Christie thank you for the feedback we appreciate your business

10/10 Sangat Bagus

Julia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Dear Julia thank you for your valued time to let us know about your stay please do come and see us again

6/10 Cukup Baik

Janet L

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Disappointing
A disappointing Holiday Inn. Very, very basic room for 3 people. Lots of room for a small table and a couple of chairs but had only 1 king bed and 1 small sofa bed which we had to seek out bedding for
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
We appreciate your business and thank you for your feedback.

4/10 Buruk

Leslie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Leslie thank you for your feedback and we appreciate your business.

4/10 Buruk

Jealani, Madison

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Holiday inn in express has certain expectations like nice clean rooms, new buildings and good breakfast. This place is an old building franchised to IHG hotels group. This is a pet friendly hotel. So one would expect staff to clean it properly. We had pet hair on the sofa. I am sure someone forgot to clean it. I could easily pick them up with my hands. The front and the lounge is old and does not look modern. When you spend more than $150 dollars per night you would expect more. The bedding was neat and clean though. Bathroom looks old. Gym is there to tick a box. The kitchen was understaffed and the equipment broken, so we got served cold omelets (frozen omelets could not be properly warmed). Scrambled eggs were not there. Also got charged $10 more per guest for breakfast which we did not have. Overall disappointed with HolidayInn express brand for marketing properties that do not meet customer expectations or standards.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
We apologize for inconvenience we will work hard to fix and do better.

8/10 Bagus

Ernesto

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Dear Ernesto thank you for your feedback, We appreciate your business.

10/10 Sangat Bagus

Dana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great customer service
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
We glad Dana you had great experience with us we appreciate your business.

10/10 Sangat Bagus

Lisa, Austin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Dear Lisa we thank you for your feedback to let us know about your experience please do come and see us again.

10/10 Sangat Bagus

Sweetheart

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Dear Sweetheart we appreciate your business and your valued time to let us know about your stay.

8/10 Bagus

Haley

Bepergian bersama keluarga
Disukai: Staf & layanan
Our sink drain was draining super slow. The water was luke warm for our shower. Other than that, it was a good place to rest. The continental breakfast will be the tell all :)
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 24 Des 2023
We apologize for the inconvenience in your stay but appreciate your feedback and will correct those issues for future stays! Thank you.

8/10 Bagus

Juanita B

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place
Nice place. Breakfast wasn't great. Seemed to run out of stuff alot.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
We work hard to make sure all our valued guest is happy with every experience thank you for letting us know about your experience.

10/10 Sangat Bagus

Joseph

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 12 Jan 2024
Dear joseph we are glad you had great time please do come and see us again.

6/10 Cukup Baik

Mark

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I was disappointed by the condition of the property it was below the standard. I am accustomed to with Holiday Inn express my shower did not drain adequately and the carpet was torn and their fix was to put clear tape over it. Disappointing with summit up.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 19 Des 2023
Dear Mark thank you for the feedback we appreciate the business.

8/10 Bagus

Matt

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pat Farmer pada tanggal 19 Des 2023
Matt we appreciate your business and the feedback to let us know about your stay.

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay
This is the best value in College Station.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Pat Farmer pada tanggal 19 Des 2023
Dear William we are glad you had great stay please let your family and friends know about your experience..

10/10 Sangat Bagus

Gregory

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Pat Farmer pada tanggal 19 Des 2023
Gregory thank you so much for your valued time to let us know about your stay please do come see us again.

6/10 Cukup Baik

Mitch

Disukai: Kebersihan, staf & layanan, fasilitas
Tanggapan dari Pat Farmer pada tanggal 20 Feb 2024
Thank you for the feedback.