This was my second time staying at the hotel. I had a much better stay my first time. I was given an unclean room this time, and the internet didn't work. However, the staff resolved my issues promptly but considering its status as a 5-star hotel, I was disappointed that I still had to go through this. When arriving at the hotel after a long flight, my family and I wanted to rest and not worry about changing rooms or things not working correctly.