Homestay di Richmond-upon-Thames

"This place is an absolute dump! The pictures on the site are nothing like real life. I was in London with family and friends over christmas and had to complete the stay due to limited availability and last minute pricing. From day one, this stay was on a path to being a terrible experience. We never got an email with the entry code for the gate. So, we were stuck outside in the cold waiting for someone to answer the phone to let us in or give us the code. When we were finally in the gate, we...

"Lovely place, very nice, had everything we needed. Two toilets, large shower. Beds were very comfortable and large. Would come back again"

"I had incorrectly booked the wrong dates foe my stay at this property which was a non refunderable booking with no option to alter or cancel. I contacted Hotels.com whpbafter speaking with the owners arranged my booking to be moved to the actual dates i required free of charge. The owners were under no obligation to do this but still allowed it without chargine me. I am very greatful for this as it was my error in the first place. On arriving at thw properrt i was blown away by the standard of...

"Personne n’a répondu au téléphone, les habitants des lieux ont essayé d’appeler les responsables , le responsable n’a pas trouvé la réservation expedia, expedia ne répond pas, nous avons du repartir avec le dernier train histoire de ne pas passer la nuit dehors avec un enfant de 2 ans. "

"Our booking was cancelled at 17.30 as we just pulled up outside of the property leaving me and my 2 young children stranded in London, nearly a week later i still havent received a refund"