Riva hotel guide. La Quinta Inn & Suites hotel in Riva, Maryland

"The staff here was super kind when I needed it most. I was a mess, showing up early for check in and late for check out but they were beyond accommodating. The room was nothing fancy but it was a safe place to stay and breakfast was actually fantastic. They didnt run out of food and still had a whole counter of options when I got there 10 minutes before breakfast ended. I had to switch hotels to share a room with a friend after my first night and despite going to a much more expensive place, I had wished I had stayed at the La Quinta for the rest of my trip. It was a great deal and the staff made it even better. I would stay here again just because of them."

"Great"

"This place was fabulous. The women who checked us in were great. They had to wait for the reservation to come through and worked very hard to do so. The room was spacious and extremely clean. The bar staff was terrific, also. We will stay here again when we’re in the area."

"Room was spacious although I did have an issue with the coffee maker. Breakfast was good with hot and cold offerings. Only inconvenience was getting ice for your room. You had to come to the lobby market place but the ice bucket was in the room. Initially I think it would be more efficient to have the ice bucket at the front desk so you can take the ice with you to your room."

"Excellent stay. Room was very clean, beds were very comfortable and breakfast was very good. "

"Nothing to add"

"Great.\nCustomer service"

"Safe box was unusable and never fixed during my stay. Breakfast was limited; microwavable sandwiches only. Staff was friendly and helpful. Spacious room."

"We stayed at Hyatt House BWI for three weeks during the water removal phase of my homeowner insurance claim, so this review is based on a long stay, not just a night or two. At first I really liked the hotel and even recommended it to friends. We started in a small basic room which was fine, but once my insurance upgraded us to a suite I liked it even more. The suite had a full kitchen and felt more like an apartment. The cleaning staff was very kind; they didn’t speak English but we communicated with gestures and they were always helpful. The last few days were frustrating. Four days before checkout we lost power in the room and it took over two hours to fix. The bigger issue happened the night before we left when the heater stopped working on a snowy night. I called multiple times for over three hours and was always told someone would come “shortly,” only to later learn the maintenance person was also the shuttle driver and was busy driving. The problem wasn’t the technical issue itself—things happen—it was the lack of honesty. They refused to move us temporarily to another room to stay warm unless we fully moved all our belongings, which made no sense since we had one day left and two kids with us. I had to leave the hotel with my kids, drive home, grab heaters, and return. Luckily we live about 20 minutes away; otherwise we would have had no option. We spent the whole night using my heaters. The next morning someone came while we were leaving, so the issue was never resol"