Search Hotels Near Riverside Arts Market, Jacksonville

"Our room was so nasty we left and drove home. Mold, stained carpet and the smell on the whole third floor was musty. The front desk told me they knew that room was in terrible shape. "

"The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They want a hefty fee for parking. "

"Great."

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."

"Great staff and easy check- in and quiet and cover."

"Parking inadequate bathroom lacked towel racks. Bfst adequate not great."

"Booked 2 rooms for an extended weekend. Rooms were clean, staff was amazing! Parking was a bit of a surprise @25.00 a day, but car was safe in the parking garage. Hilton is always my first choice when traveling they, haven't let me down let."

"Very clean room n spacious. Staff was friendly. Loved it"

"AC is cold, I haven't visited the pool, the parking lot is well lit."