Riviera Maya hotel guide. El Cid hotel in Riviera Maya, Mexico

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"Loved it food was great in the buffet, staff were all nice and there was a lot of entertainment. Only thing I didn’t like was that reservations for the restaurants were impossible to makes they were always full and I would check as early as 5am and there wouldn’t be anymore availability."

"The entire experience at the resort was absolutely incredible. The property itself is breathtakingly beautiful, meticulously maintained, and truly feels like paradise from the moment you arrive. One of the highlights of our stay was the snorkeling. It was exceptional—we were able to see sea turtles, tropical fish, and so much beautiful marine life right off the beach, which made the experience unforgettable. What truly makes this resort stand out, though, is the staff. Every single team member went above and beyond to make our stay special. From housekeeping and turndown service to the concierge team and Preferred Club servers, everyone was warm, attentive, professional, and genuinely caring. You can truly feel how much pride they take in creating an amazing guest experience. The entertainment, atmosphere, service, and natural beauty of the resort all came together to create one of the most memorable vacations we’ve ever had, and we cannot wait to return."

"Grounds were beautifully maintained. Staff was so helpful and accommodating"

"Beautiful property! There’s a lot to do with the family. The staff was amazing. We really enjoyed our stay "

"The hotel and their staff made our stay to be an amazing experience, going above and beyond to make sure we had everything we needed in the room for our two year old toddler. Highly recommend"

"Overall the place was great, we had a wonderful time."

"We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we skipped those but didn't miss them at all. We would go back!"

"The majority of the staff were very friendly. The rooms are nice and spacious. Hotel is a little dated. Was not impressed by the food on resort."