All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Customer service is great and is always friendly. They have a shuttle to take you to anywhere within a couple miles and to the airport.
Deseray
Stayed 1 night in Apr 2024
Response from Centerstone Plaza Hotel Management on 10 Apr 2024
Thank you for the review! We are glad to hear that our staff took good care of you.
6/10 Okay
Danielle
Travelled with family
7 Apr 2024
Liked: Cleanliness
Parking is a nightmare, rooms are ok, breakfast was ok
Danielle
Stayed 2 nights in Apr 2024
Response from Centerstone Plaza Hotel Management on 8 Apr 2024
We are sorry to hear that you did not enjoy your stay. If you have any specifics to share about the issues, please do not hesitate to reach out.
6/10 Okay
Karen
Travelled with family and small children
5 Apr 2024
Liked: Cleanliness, staff & service
Make sure there’s wrestling scheduled when you will be there to many kids and a lot of noise and not good all around.
Karen
Stayed 2 nights in Apr 2024
Response from Centerstone Plaza Hotel Management on 5 Apr 2024
There is definitely a lot of people around in the hotel and city during the tournament. We are happy to work with people to find a room location that helps you have a peaceful and enjoyable stay.
Fantastic staff, super helpful. Great room. Fantastic location.
Mike
Stayed 5 nights in Mar 2024
Response from Centerstone Plaza Hotel Management on 1 Apr 2024
We are so glad to hear that you had an enjoyable stay. Thank you for being our guest!
4/10 Poor
Elizabeth
Travelled with partner
30 Mar 2024
Liked: Staff & service
HOT!! They locked the thermostat at 71 degrees. We got an extended stay room so opening the windows at night wasn't an option as they are accessible to anyone walking by. The outlets are horrible and whatever you plug in barely stays in. The pillows were very uncomfortable. Breakfast was good. Central location. Wouldn't stay again though.
Elizabeth
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 1 Apr 2024
Thank you for sharing your experience. We are sorry to hear that it was not an enjoyable stay. We appreciate bringing your concerns to us and will have our maintenance staff look into the issues.
4/10 Poor
Iku
Travelled with family
27 Mar 2024
Disliked: Amenities
We checked in at 9:00 and just wanted a bite to eat that late. The hostess ignored us until my daughter in law asked if we could be seated. She said go to the bar and order. We knew they closed in half an hour. After standing at the bar for at least 10. Minutes andt least 4-6 employvisiting and blatantly ignoring us. We walked out. The young lady that checked us in was not at all friendly. I felt as if we were an interruption of her evening. We were the only ones at the and no phone ringing. I would not stay there again nor would I recommend it. This is not IKU this is Melba Bennett and we are the ones who arepaying .
Iku
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 28 Mar 2024
We are so sorry to hear about your experience. Your comments about Twigs Tavern & Grille will be passed along to their management. Our staff should always be attentive to our guest's needs and we will speak to the employee you encountered at the front desk about taking care of the guest in a timely manner.
I didn’t realize it was exterior entry. It was clean and comfortable.
Steven
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 26 Mar 2024
Our apologies you did not realize that our extended stay guestrooms have exterior entrances. We will work with Expedia to find ways to better communicate this feature.
The staff is outstanding! Friendly, welcoming and helpful throughout our stay.
Restaurant was convenient, food was delicious and well priced. The service was excellent. We ate there every day for at least 1 meal.
Sheila
Stayed 4 nights in Mar 2024
Response from Centerstone Plaza Hotel Management on 20 Mar 2024
Hi Sheila, thank you for the awesome review! We are so happy to hear you enjoyed our wonderful staff and facilities! We greatly appreciate your business and kind words!
Everything about this property was great! (except our shower handle was broken and water never got hot)
Front desk staff was friendly and helpful
Twigs restaurant was awesome
Would stay again
scott
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 11 Mar 2024
Thank you so much for the review! We are glad that you we enjoyed your stay and will look into the issues you shared.
10/10 Excellent
Kathryn R
5 Mar 2024
Liked: Cleanliness, staff & service
The hotel has buses running until 10:00pm for evening appointments at Mayo Clinic.
Kathryn R
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 6 Mar 2024
Thank you for the review! We are glad that our later hours for the shuttle are helpful. Definitely helps with those late appointments!
10/10 Excellent
Patricia
Business traveller, Travelled with partner
5 Mar 2024
We’ve come back here every time we have appts in Rochester.
Patricia
Stayed 1 night in Mar 2024
Response from Centerstone Plaza Hotel Management on 5 Mar 2024
Thank you for being our guest! We are happy to be your go to place for your Mayo patients.
6/10 Okay
Steve
Travelled with family, Business traveller
1 Mar 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Cooling unit didn’t work when we arrived had to change rooms at 1:00 am
Steve
Stayed 1 night in Feb 2024
Response from Centerstone Plaza Hotel Management on 1 Mar 2024
We are so sorry to hear that the temperature control was not working. We will follow up with maintenance to ensure that it was addressed. Thank you for bringing to our attention.
We had a pleasant stay during the BB Tournament this weekend. We stayed in a one bedroom unit next to the main hotel. We enjoyed the up close parking and the kitchen and dining room areas. However, the couch was ripped up and the room was over 75 Degrees the entire stay. The heat was NOT on and we had to run the A/C to cool the room down. The room definitely needs some updating. Otherwise, we really enjoyed our stay!
DEBRA
Stayed 2 nights in Feb 2024
Response from Centerstone Plaza Hotel Management on 26 Feb 2024
Thank you for taking the time to share your experience. We are glad that you enjoyed your stay. Your comments about the room will be passed along to address.
Everything fine but horrible climate control in room. The room was extremely hot even with air conditioner fan running and thermostat set to 50 degrees.
Michelle
Stayed 1 night in Feb 2024
Response from Centerstone Plaza Hotel Management on 15 Feb 2024
We are sorry to hear that you had issues with the temperature controls. We have passed along the issue to our maintenance department to address. Thank you for bringing to our attention.
Excellent restaurant on premises. Breakfast very good—complimentary which was nice. It snowed so plows were out early so bring earplugs just in case.
Kathleen
Stayed 1 night in Jan 2024
Response from Centerstone Plaza Hotel Management on 9 Jan 2024
We are so glad to hear that you enjoyed Twigs Tavern & Grille! Lots of good options :) Thank you for staying with us and I hope you had a safe trip home.
An excellent choice for anyone visiting Rochester! Very walkable and close to shopping, parks, restaurants, and--of course--Mayo Clinic. The staff was very helpful and thoughtful and the onsite restaurant was excellent. Highly recommend!
Megan
Stayed 1 night in Dec 2023
Response from Centerstone Plaza Hotel Management on 9 Jan 2024
Thank you for the review! We are so glad to hear that you enjoyed our services and look forward to welcoming you back should the need arise.
8/10 Good
Cameron
24 Dec 2023
Liked: Cleanliness, staff & service
Cameron
Stayed 2 nights in Dec 2023
Response from Centerstone Plaza Hotel on 25 Dec 2023
Hi Cameron, thanks for the great rating. We are happy to hear you enjoyed your stay with us! Happy Holidays!
Response from Centerstone Plaza Hotel Management on 22 Dec 2023
Thank you for the rating. We are so glad to hear that you enjoyed your stay.
10/10 Excellent
Dr. Gabby
Travelled with family
20 Dec 2023
Liked: Amenities
Dr. Gabby
Stayed 4 nights in Nov 2023
Response from Centerstone Plaza Hotel Management on 21 Dec 2023
Thank you for the rating. We are so happy to hear that your enjoyed your stay.
10/10 Excellent
Sherri
Travelled with family, Business traveller, Travelled with pets, Travelled with partner
15 Dec 2023
Liked: Cleanliness, staff & service, amenities
Great being in a nice neighborhood close to Mayo Clinic and green space.
Sherri
Stayed 1 night in Dec 2023
Response from Centerstone Plaza Hotel Management on 19 Dec 2023
We are glad to hear that you enjoyed your stay with us. We agree that it's nice to have lots of green space around us. Even better when we can still see in December!
6/10 Okay
Colleen
5 Dec 2023
Liked: Staff & service
Lobby and restaurant were beautiful! Staff was wonderful, very accommodating for our team. Rooms were old and outdated and need some major updating.
Colleen
Stayed 2 nights in Dec 2023
Response from Centerstone Plaza Hotel Management on 5 Dec 2023
Thank you for taking the time to share your experience.
We stayed in one of the full kitchen suites. Bedroom fully separated from living and kitchen areas. Room is a little dated and could use a refresh, but otherwise was perfect for the week we stayed. The building is separate from the main hotel. Each unit is separate with outside entrance to the room (might be inconvenient in inclement weather). The heating and A/C units are in the living area and do not affect the sleeping area. All in all we would not hesitate to stay here again.
Malcolm
Stayed 5 nights in Nov 2023
Response from Centerstone Plaza Hotel Management on 5 Dec 2023
We are glad to hear that you enjoyed the extended stay guestroom. Thank you for taking the time to share your thoughts!