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Reviews of Tru by Hilton Rocky Mount

2.5 out of 5
Tru by Hilton Rocky Mount
255 Gateway Blvd, Rocky Mount, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 237 out of 407 reviews" "
Rating 8 - Good. 87 out of 407 reviews" "
Rating 6 - Okay. 32 out of 407 reviews" "
Rating 4 - Poor. 24 out of 407 reviews" "
Rating 2 - Terrible. 27 out of 407 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient to our travel ball fields.
Stayed 1 night in May 2024

10/10 Excellent

Roberta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly
Stayed 2 nights in May 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Shamane

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a great stay here at this location, all the staff members that I had encountered were great and the hotel is nice and clean overall.
Stayed 2 nights in May 2024

10/10 Excellent

Ronald T.

Liked: Cleanliness, staff & service, property conditions & facilities
Just a good place to stay within distance of restaurants and major hwys.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby area with pool table, tv and seating. Also the ability to purchase snacks around check-in 24 hrs a day. Breakfast was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Our room was cursed, lol. Key cards wouldn’t work, Hilton Honors didn’t link, TV wouldn’t turn on. Staff went above and beyond, but hotel was booked so couldn’t change rooms. We’d stay again!
Stayed 1 night in Mar 2024

8/10 Good

Marc

Stayed 3 nights in Feb 2024

4/10 Poor

melanie

Travelled with family
1. They gave our room that I had already paid for away so we needed to either share a bed or split up into 2 different rooms. 2. They apparently charged me for the new room on top of what I already paid though they said there would be no additional charge and it is a higher charge. 3. They couldn’t make any keys so I had to be escorted up to our room to be let in and we had to go to a couple of different floors before we found a room that the concierge’s fob worked on. 4. Loud tapping inside the walls all night. The staff was fine. They were doing what they could with what they were working with. I understand stuff happens but it seemed like a lot of stuff happened particularly with our reservation and it was super annoying when it was late when we got there and we were exhausted. I will have to call tomorrow about the additional charge.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Bryonna

Stayed 1 night in Feb 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

William

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Unclean shower
The shower had soapy finger prints on the walls. Hair in the shower and on the walls
Stayed 1 night in Jan 2024

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff very friendly. The breakfast was plentiful and had a great variety. This is my second TRU to stay at this month and TRU will be my first choice of hotels in the future!
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean comfortable and clean and great price.
Stayed 1 night in Jan 2024

8/10 Good

Sonya

Stayed 1 night in Jan 2024

10/10 Excellent

Sylvan

Stayed 1 night in Dec 2023

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Stayed 1 night in Dec 2023

4/10 Poor

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door latch worked backwards, there was a creaking and dripping in the wall all night. The TV was hard to use.
Stayed 1 night in Dec 2023

10/10 Excellent

Guillermo, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton never fails.
Stayed 1 night in Dec 2023

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 👏
10 thumbs up!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and comfortable
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property not as clean as other TRU places
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R&R
Just an overnight stay on a long drive. Never disappointed with TRU. No luxury just a clean comfortable place to rest. They do need new pillows.
Stayed 1 night in Nov 2023

10/10 Excellent

Virginia

Stayed 1 night in Nov 2023

6/10 Okay

Peter, Naples

Stayed 1 night in Nov 2023

2/10 Terrible

Melinda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed there due to proximity of family members only to use the room to get some sleep and we were unable to due to kids running up and down the hallways all night and people partying late outside our window. No one controlled them and we didn't get any sleep. We will not be staying there again and we stay in town there 2 to 3 times a year.
Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Carol, Wilmington

Travelled with partner
Liked: Staff & service
Room could be cleaner and the room did not have toilet paper, soap, and conditioner.
Stayed 1 night in Oct 2023

8/10 Good

John, Keene

Liked: Cleanliness, property conditions & facilities
Convenient to get to from 95
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lots of trouble with the door lock. Grumpy staff at check in. Pancake maker was fun and popular but caused large backups.
Stayed 3 nights in Oct 2023

8/10 Good

Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pretty nice hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a nice room for a one night stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and clean. I loved the shower and amenities. I did have an issue with the tv not working all weekend. I did ask for help and someone did try to make it work, but it didn't. Nothing worse than being in a hotel room with no working tv.
Stayed 2 nights in Oct 2023

8/10 Good

Toreaka

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and up to date
Stayed 1 night in Oct 2023

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Sharonda

Stayed 1 night in Sep 2023