"Hotel did its job and we had a great view! Staff were very nice. However, there were a few things that wouldn’t make it a 5 star for me or maybe even lower if we had a longer stay. Here are the following: The elevators take a VERY long time and they were definitely a lot of people that agreed. We paid a bit extra for a city view room but there’s not really a “bathroom”. The shower and toilet (separate) have their own door straight to the room and the sink itself is in the room and very small. Every time we used it, water would get everywhere on the floor no matter the task. The shower also didn’t provide hot water most of the time. Lastly, we tried going to the pool 2 different days and staff gave mixed instructions. The first day we did not go since there was a pool party event and being told the elevator won’t take you to the pool, you have to walk around the building. The second day, we were told to walk around again but we were then told at that entrance that it was closed and to use the elevators now. After finally getting on the floor and the elevators opened, the entryway was completely blocked with doors, tables, heater etc.. just stored there. We had to navigate around it all and finally got to the pool. We left after a bit and had to navigate around the makeshift storage room where the elevators were again. All minor things but they add up. We only stayed for 2-3 days and did enjoy our stay! (Besides the small inconveniences)."
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