Hotel Keluarga di Royal Tunbridge Wells

"The room was a good size, the bed very comfortable the bathroom was good sized. The shower was over the bath with shower curtains, not great for older persons. There was a warning sign about the heated towel rail which was not heated.A request to the duty manager to turn it on, produced no result, nor a report back. The breakfasts were fine and we were happy to have dinner three nights. Car parking in front of the hotel was good. Staff, apart from the duty manager who did not perform or report,...

"Lovely hotel great location "

"The hotel was goodnight stay with towel and a gift on bed which was a nice touch. It was easy to find and reception has cups of water if you want . The only things is that you have to pay £10 a night for parking which should either be part of room price or be told in advance. Easy to Christ just have to put key in a checkout box "

"Very poor. We paid for a deluxe triple room as it was cheaper than a standard double, when we arrived the gentleman told us we couldn’t have that room as it was under occupied and would have to have another room. The room was poor Avoid this place "

"Staff generally very supportive and welcoming. Very good breakfast selection and quality with prompt service. Rooms well serviced and comfortable but can be hot with afternoon sun and external noise limits ability to have windows open. "

"Breakfast very nice"

"Hotel was ok, clean enough but needs updating. Hot water was very intermittent, I was told it needs to run for 15 mins before getting warm, but I ran it for much longer than that and still had to have cold showers every morning. Breakfast was overpriced for what it was. Great location and friendly staff. "