"The room was spacious for a family of four, overall it was a good stay but
1. My booking included parking, I was there for 3 nights and I had to come down every day and tell you guys to remove it from my bill.
2. Please let your guests know kids eat free at the buffet. We didn’t know this but the waiter was nice enough to ask if we had vouchers for the kids. That’s how we found out we didn’t have to pay for the kids breakfast.
3. When I went to get the breakfast vouchers on our last day, I went down to the first floor at 6:30 am and when I asked the person behind the desk he seemed annoyed and said sure. Almost like if I was asking for something i wasn’t supposed to ask for.
4. When I called for room service, the person who answered said they would be there as soon as they started 9:30. It was 11am and I had to call again. Finally someone came over but not until I called again. I needed my trash picked up and clean towels.
5. Last, around 6am on our last day at the hotel I checked my bank account and I had a charge for the buffet and parking fees.
When I checked in they put a $200 hold on my account for any services or damages to the hotel. My parking was already paid for.
6. Quiet hours are from 9pm to 9am which make no sense because the people at the bar are super loud."
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