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Reviews of Hilton Vacation Club Cabo Azul Los Cabos

4.5 out of 5
Hilton Vacation Club Cabo Azul Los Cabos
Paseo Malecon S/N, Lote 11 Fonatur, San José del Cabo, BCS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 729 out of 1000 reviews" "
Rating 8 - Good. 124 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara G, Grants Pass

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I have been coming here for years. 5 times so far.
Stayed 7 nights in May 2024

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Location at its best. It’s not for price conscious people
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 12 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Liliana Jimenez on 12 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Good

Allen, Dacula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't think the bar drinks warranted the high price they asked. Too expensive! At check out I was fine to pay our consumables charged to our room. However, there were unexplained taxes, sewage use from the city, and many other items that could not be explained to me. I want to have all of that expense up front and paid when I book the room. Very disappointing.
Stayed 6 nights in May 2024
Response from Sébastien Arnaud - General Manager on 10 May 2024
Thank you for sharing Mr. Allen, We will review your suggestions with the Restaurants Team. Please note that all of the reservation terms and taxes are disclosed on your confirmation letter. Our Team Remains available to go over any question you might still have. Please do not hesitate to reach us at anytime!

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 7 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Good

Steven, Tualatin

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 9 May 2024
Thank you for sharing your rating Mr. Steven.

8/10 Good

Beau

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful and the staff is so nice, friendly and helpful. The food was good at all of the restaurants. The pools were beautiful and water was good temperature. My only compliant would be the lack of drinking water available. To buy bottled water was so expensive and they didn’t have filtered refill stations available.
Stayed 4 nights in May 2024
Response from Liliana Jimenez on 7 May 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Liliana Jimenez on 7 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was gorgeous as were the accommodations. The locations is too far from medano beach and Cabo activities, but if you’re interested in staying on resort by the pool this is perfect. The one big downside is the pool chair situation. Chairs were full by 6am. Cabanas are first come first serve and to have to wake up early on vacation and save chairs is absolutely absurd. There are signs posted everywhere that chairs are not to be saved for longer than 30 minutes, but clearly the property does not enforce that at all. Even getting there at seven chairs were all full. All in all, it was a beautiful resort that we stayed out with a large group of people for a birthday however, next time I will stay closer to town at our regular resort. Also, the demographic was definitely for a senior crowd.
Stayed 3 nights in Apr 2024
Response from Liliana Jimenez on 3 May 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

4/10 Poor

Michelle, Snoqualmie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful! The service was sadly terrible! One example they wanted to charge $5 for a slice of onion for my son’s cheeseburger! Front desk was very unhelpful! It was disappointing
Stayed 2 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 3 May 2024
We are sorry to hear about your experience Mrs. Michelle, please note that we'll share your comments with the team for improvement.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 8 nights in Apr 2024
Response from Liliana Jimenez on 4 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

6/10 Okay

Raffi

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Liliana Jimenez on 3 May 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 3 May 2024
Thank you Mrs. Rosa!

10/10 Excellent

Trifon

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 4 nights in Feb 2024
Response from Liliana Jimenez on 3 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. It had ambience but was not overly crowded. The service and personnel were exceptional. They quickly addressed all our needs.
Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 3 May 2024
We are very happy to hear that you enjoyed your getaway! Thank you for sharing your rating and feedback.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and laid back atmosphere.
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 29 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, roomy, good service excluding front desk check in process..not truthful about fees and not good about notifying when room is available.
Stayed 7 nights in Apr 2024
Response from Liliana Jimenez on 29 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

6/10 Okay

Mark

Travelled with group
Everything is way over priced and the food is super limited. 2 medium regular coffees and a pastry will run you over 30 bucks. If you want good food for a fraction of the cost, you will have to walk across the street.
Stayed 3 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

8/10 Good

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing from arrival to departure. The grounds are beautful and there are daily evidences of the attention to detail and cleanliness the staff takes to make it so. My room was comfortable and well-appointed. (junior 1, pool view) I am generally not a large resort type of traveler as my preference is for more boutique stays but I can honestly say I really enjoyed my stay here and would gladly return and recommend. I don't like the large crowds of folks and it can be challenging to find that perfect pool/beach chair due to the heavy traffic but a relatively small price to pay. I did wish the beach was swimmable. It's located on that part of the beach where it's restricted so you only walk on the beach or enjoy the view from your chair. Even setting up on the beach is not practical due to the heat and lack of umbrellas. All in all, I still rank it high on the resort scale. I'm already missing my time there.
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

PATTI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work here are what make it. Service was extraordinary! Yes the restaurants are expensive, as expected this day and age. We enjoyed everything. Just wish the trip was longer!
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 28 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the hotel. Everything was so nice and clean. Will definitely return.
Stayed 2 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
We are enchanted with your rating and comments, thank you Mrs. Monique!

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort with fantastic facilities and the staff are so friendly and helpful
Stayed 5 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you for the lovely comments Mrs. Tessa!

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great, the cost of food and drinks was very expensive, the $44 hamburger was of poor quality and very dry. The staff was very friendly and professional at the front desk. Don’t believe it when you are told tax and fees are included. They charge an additional $165 a day when you check in.
Stayed 3 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you for leaving your feedback Mr. Calvin, please note that all the fees and reservation conditions are described on your confirmation letter. Our team remains at your kind disposition. Sincerely,

10/10 Excellent

Chrystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Sébastien Arnaud - General Manager on 25 Apr 2024
Thank you Mrs. Chrystal!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Restaurants very good. Walkable activities
Stayed 1 night in Apr 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Thank you Mr. Tim! Looking forward to welcome you back.

10/10 Excellent

Jade

Stayed 1 night in Apr 2024
Response from Liliana Jimenez on 12 May 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we’re in Cabo. The pool side experience is awesome
Stayed 3 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Thank you Mrs. Alisha! We hope to welcome you back soon.

8/10 Good

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth time at this resort and always have had an amazing experience. My ONLY complaint was that this property happened to be fully booked and people were coming down at 4:30 in the morning to save chairs and not showing up until noon to use them. In order to get a chair at the pool all week we had to be down there by 6am at the latest. Some people saved chairs that were never used and people were searching for places to sit. We were in our chairs by 7am every day and I think they need to police this more and if people don't come down they remove their stuff and give it to someone else.
Stayed 8 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 22 Apr 2024
Dear Mrs. Jen, Thank you for sharing your feedback, we will share this with our team who is actively working in to enforce the Pool Regulations with our Members and Guests. We hope you had a great time and will be looking forward to welcome you back soon!

10/10 Excellent

Glenda, Elk Grove

Stayed 6 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 19 Apr 2024
Thank you for your rating Mrs. Glenda!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a wedding at the resort. The experience was excellent!
Stayed 5 nights in Apr 2024
Response from Liliana Jimenez on 18 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabos Azul is a gorgeous property! My daughters and I had a wonderful spring break vacation here. I do wish some food had been included in the hefty price tag per night and resort fee; the dining in could’ve been a little less expensive for what we were ordered but it was a part of the experience I suppose. Sadly there was also no shuttle to pick us up from the airport and as first time travelers to Mexico, that was a bit intimidating. All in all though… gorgeous property and great staff experience. Christian was extremely helpful getting us set up and into our beautiful suite.
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

elia, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

4/10 Poor

Jesus

Stayed 5 nights in Apr 2024
Response from Liliana Jimenez on 3 May 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Rasheeda Freeman

Stayed 4 nights in Apr 2024
Response from Liliana Jimenez on 15 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us.

10/10 Excellent

Julie

Stayed 7 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 3 May 2024
Thank you Mrs. Julie!

6/10 Okay

Joy

Liked: Cleanliness
Lovely pool areas with spa pools at each pavilion. Very big property - felt impersonal
Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 12 Apr 2024
Thank you for sharing your rating and feedback Mr. Joy. We hope to welcome you back at anytime to improve your experience.

10/10 Excellent

Ben, kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Liliana Jimenez on 13 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Christy-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an amazing job at cleaning and maintaining the facilities. Everyone was also very friendly, helpful, and kind. We can’t wait to go back!
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 11 Apr 2024
Thank you!

2/10 Terrible

Industrial Properties

Stayed 1 night in Apr 2024
Response from Sébastien Arnaud - General Manager on 3 May 2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities
Close to puerto de los cabos and art district. Great choose for for fishing trips especially with teenagers in the party
Stayed 2 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 10 Apr 2024
We are delighted to read that you jad a great getaway! Thank you for sharing Mr. Dan.

8/10 Good

Eun-Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 10 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with great service. The pictures do not do it any justice. The dining options were great as well. We highly recommend this hotel.
Response from Sébastien Arnaud - General Manager on 9 Apr 2024
Thank you for such nice comments, We hope to welcome you back Mr. Peter!

10/10 Excellent

Christie, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sébastien Arnaud - General Manager on 9 Apr 2024
Thank you!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, clean and friendly staff. Large rooms with a full kitchen.
Stayed 5 nights in Mar 2024
Response from Liliana Jimenez on 7 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Mar 2024
Response from Liliana Jimenez on 6 Apr 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Tom, san clemente

Stayed 4 nights in Apr 2024
Response from Sébastien Arnaud - General Manager on 27 Apr 2024
Thank you Mr. Tom!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Hilton Vacation Club Cabo Azul. The location is much better than being in Cabo San Lucas, more family oriented. Nice pools, great service all day long from the servers and beach team. The food was really good. Our room was amazing, very comfortable, it has a “door” that separates de adults bed from the sofa area where the kids sleeps, which gives you privacy. The design is beautiful. The location of our room wasn’t as expected and they upgraded us to a very beautiful one. I would definitely recommended.
Stayed 7 nights in Feb 2024
Response from Sébastien Arnaud - General Manager on 5 Apr 2024
Thank you for sharing!