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Ulasan untuk JW Marriott Hotel Santo Domingo

5 out of 5
JW Marriott Hotel Santo Domingo
Winston Churchill Avenue No. 93,ensanche, Santo Domingo, Distrito Nacional

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 332 dari 474 ulasan" "
Penilaian 8 - Bagus. 81 dari 474 ulasan" "
Penilaian 6 - Cukup Baik. 32 dari 474 ulasan" "
Penilaian 4 - Buruk. 12 dari 474 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 474 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jose, Guaynabo

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff make you feel right at home....
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez pada tanggal 22 Mei 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience at JW Marriott Santo Domingo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Gerard, Auburn

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
what did you like? I like the location. It is in the center of everything. I like the staffs. Very helpful and courteous at all times. What was unique about the property? The location. The glass floor. What didnt you like? The parking fees & accommodation. The breakfast is pricey for a fancy continental breakfast.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez pada tanggal 24 Mei 2024
Dear Gerard,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Bradley

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez pada tanggal 27 Mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Diana

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was centrally located. Great mall attached to the hotel. The hotel itself was amazing. Great rooms. Great staff. Amazing atmosphere.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 13 Mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Gerardo

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellente muy buen servicio
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 13 Mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

VANINA, PEMBROKE PINES

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer service has always been phenomenal.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 13 Mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Roberto

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente. Totalmentr recomendado. Sin duda
Menginap 2 malam pada bulan April 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

RITA

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service from all the hotel staff !!! They really make you feel special a real 5 star hotel . Location very convenient inside the blue mall with lots of choices for high end shopping and dining options . Definitely will stay there again . Thanks to Belkis for her excellent service at the restaurant
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 9 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about this great experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Andrew, San Juan

Disukai: Kebersihan, kondisi & fasilitas properti
Wet food property. Great stay and facilities. Love it
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Ovidio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Antonio Perez-JW Marriott SD pada tanggal 23 Mar 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about you pleasant experience in JW Marriott.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

laurent

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 1 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire property as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Licebert

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
That is it
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antonio Perez -JW Marriott SD pada tanggal 26 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Additionally, Would you like to share more details about your culinary experience during your stay?We hope to welcome you again soon when you travels bring you back to Santo Domingo.

8/10 Bagus

Laura

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy céntrico y bonito, buena terraza
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antonio Perez-JW MARRIOTT SD pada tanggal 19 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about the good experience you had.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Edgar

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antonio Perez-JW Marriott SD pada tanggal 12 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW Marriott Santo Domingo leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Opal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
excellent
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Antonio Perez-JW Marriott SD pada tanggal 8 Feb 2024
Dear Opal,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bagus

ANGELA

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
security , transportation and friendliness
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 7 Feb 2024
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bagus

Ingrid

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No complementary slippers (had to ask for them) and no creamer at the coffee stand (had to call). Reception and check in excellent
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 1 Feb 2024
Dear Ms. Ingrid,Thank you for taking the time to let us know about your experience while staying with us. Your experience with the housekeeping service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this matter from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

4/10 Buruk

Jesse, Miami

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Walls were thin. Carpet smell moldy. Furniture very beat up.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antonio Perez - Rooms Controller JW pada tanggal 25 Jan 2024
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your room issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed.

8/10 Bagus

Ninoshka, Santo Domingo

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 13 Jan 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
One of the best hotels in Santo Domingo. We loved it there.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antonio Perez - JW MARRIOTT SD pada tanggal 9 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Sangat Buruk

Anderson

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari JW MARRIOTT SD pada tanggal 9 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bagus

Harrison Ramos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari JW MARRIOTT SD pada tanggal 9 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Gustavo

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 1 Jan 2024
Thank you for your review. Your opinion is appreciated.We hope see you soon and thank you for your confidence on behalf of the entire team.

10/10 Sangat Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez -JW Marriott SD pada tanggal 28 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Sangat Bagus

Mario, West New York

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 26 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Alan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really liked the hotel. Obly one negative comment, I booked a suite with a balcony but that floor was in renovation. Instead of an upgrade I received a less expensive room and no credit was given
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 22 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Maria

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Céntrica fácil de llegar a los demás lugares bien entretenimiento
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 19 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez -JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Sandro

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Eric

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Andi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel property, definitely marriot standards
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Barbara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service was superb! Housekeeping even folded our clothes - like never seen before the attention to details and be served, taken care of, and feeling beyond being pampered. The best service ever and I have traveled the world! Way to go JW Marriott in Santo Domingo.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Antonio Perez - JW Marriott SD pada tanggal 18 Des 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Sangat Buruk

Alejandro

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Tienen una construcción en proceso que no deja descansar.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Antonio Perez- Rooms Controller pada tanggal 24 Nov 2023
Dear Mr. Alejandro,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this inconvenient is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.

10/10 Sangat Bagus

BRUNILDA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El personal fue muy amable y dispuesto a resolver rápido todo lo solicitado. El hotel muy limpio y moderno
Menginap 1 malam pada bulan November 2023
Tanggapan dari Antonio Perez-Rooms Controller pada tanggal 23 Nov 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Cukup Baik

Asher

Disukai: Kebersihan, staf & layanan
Not what I expected from this establishment
Check in was crazy there is certain things they should tell you before arriving and they take your money Only good thing is your belongings are safe and most of the staff are fine apart one one person who made check In extremely difficult I wouldn’t stay here again and have stayed in most Marriott around the world
Menginap 1 malam pada bulan November 2023
Tanggapan dari Antonio Perez - Rooms Controller pada tanggal 18 Nov 2023
Dear Mr. Asher,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Sangat Bagus

Yocasta Then

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy bueno
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Antonio Perez., Rooms Controller pada tanggal 31 Okt 2023
Dear Guest,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Ricardo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great, central lication.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Antonio Perez, Rooms Controller pada tanggal 31 Okt 2023
Dear Guest,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Robin

Bepergian bersama teman, Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
loved the location and the hotel facilities - dining shopping, services and location.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Antonio Perez - Rooms Controller SPV pada tanggal 17 Okt 2023
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan September 2023
Tanggapan dari Antonio Perez- Rooms Controller pada tanggal 22 Sep 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Alejandro

Menginap 1 malam pada bulan September 2023
Tanggapan dari Antonio Perez - Rooms Controller Spv pada tanggal 17 Okt 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Sangat Buruk

Maria

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I had a terrible experience, there was a very loud music until 4 am, this is the most expensive hotel in santo domingo, and I could not rest! Paid for parking, wasnt able to use it , had to go back to activate..: the phone in the room did not work, so I had to go down the lobby to order, my grand daughters went to sleep , came in late because I called, burned and cold, order more towels even as I said I had two toddlers in my reservation we were short of towels, hotel is very comfortable, and nice rooms, I really had bad luck
Menginap 1 malam pada bulan September 2023
Tanggapan dari Antonio Perez, Rooms Controller pada tanggal 31 Okt 2023
Dear Maria,Thank you for taking the time to let us know about your experience while staying with us. Your experience with our staff is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these matters from occurring in the future.I hope you choose to stay with us again when your travels bring you back to Santo Domingo

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Well
Menginap 1 malam pada bulan September 2023
Tanggapan dari Antonio Perez - Rooms Controller pada tanggal 7 Sep 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Patricia

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Antonio Perez- Rooms Controller Spv pada tanggal 28 Agu 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great access to everything.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Antonio Perez - Rooms Controller Spv pada tanggal 22 Agu 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Sangat Buruk

Gustav

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is very expensive! For the parking need to pay as separate charges, the bathroom is dirty and the main entrance is not private. Need yo pay also 500 pesos per internet use daily. Is not worth its value.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Antonio Perez - Rooms Controller pada tanggal 21 Agu 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience about room issues is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk and Housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent those events from occurring in the future.

10/10 Sangat Bagus

Bermaly

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Evrrybody was so pleasant. The staff was amazing they greeted me with respect. Check in was fast and easy. Will recommended this place and the Bkue Mall was attack didn't have to leave Marriott. Keep up the GREAT work you guys are doing.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Antonio Perez - Rooms Controller pada tanggal 21 Agu 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Cukup Baik

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Maintance needed
Terrible old spring mattress on role away bed Both TVs in suite not usable Internet/Wifi not included Some doors stuck or only move with much resistance.
Roll-away bed was, even if confirmed by email before arrival, NOT in the room.
Terrible spring mattress
Mattress almost 10 years old
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Antonio Perez Rooms Controller Supervisor pada tanggal 25 Jul 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

8/10 Bagus

Zbigniew, Palm Beach Grdens

Disukai: Kebersihan, staf & layanan, fasilitas
Overall it’s very nice hotel. Great location with respect to dining and shopping. The staff is very nice and helpful. Good breakfast.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Antonio Perez Rooms Controller Supervisor pada tanggal 24 Jul 2023
Dear guest,thank you for your review. We hope hosting you in the future.

10/10 Sangat Bagus

Barbara, Bridgeport

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Antonio Perez Rooms Controller Supervisor pada tanggal 24 Jul 2023
Dear guest,thank you for your review. We hope hosting you in the future.