Search Hotels Near Sedgefield Racecourse, Stockton-on-Tees

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "

"Lovely clean fresh room. Everything you need for a stay, there was fresh milk, juice, bread,butter., jam in the fridge ready for breakfast. Toaster and microwave in the room too. Plus tea and coffee "

"Super room, spacious quirky, huge tin bath which we both enjoyed, seperately I might add. Good sized bathroom with shower. The only issue was not cleanliness but dust in the room. I'm not saying it hadn't been dusted but there was dust flying around that settled on surfaces. Perhaps it's the nature of the room we were in but be aware if you are dust sensitive that may be an issue for you. There is an outside area with hot tub which we did not use. The food was really good, excellent choice at breakfast and dinner, every meal was cooked to a good standard. Overall service was good with a couple of exceptions. You can tell someone who has worked in establishments like this for a while. They are able to deal with people and have an air of confidence in managing situations, even difficult ones. The Immaculate Pig has a few of these types who were excellent, unfortunatley the one we encountered at dinner on the first night who wasn't. Initially she advised there was no booking for us, as we had booked at check in we knew there was. On being shown to a table we were given menus but not advised about the specials board which we only discovered later. The water we asked for didn't materialise and our order taken in an unprofessional manner. A slight issue was the bar after our meal. The first night it was fine but the second raucous and noisy as it is open to the public, we would have preferred a quiet reidents area. Overall we would have no hesitation in returning though."