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Reviews of Shilla Stay Samsung

4 out of 5
Shilla Stay Samsung
506, Yeongdong-daero, Seoul, Seoul

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 914 reviews" "
Rating 8 - Good. 246 out of 914 reviews" "
Rating 6 - Okay. 100 out of 914 reviews" "
Rating 4 - Poor. 64 out of 914 reviews" "
Rating 2 - Terrible. 35 out of 914 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JUN SEOP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Seoul Right middle of Gangnam
Stayed 1 night in Apr 2024
Response from Claire Kim General Manager on 16 May 2024
Dear. Valued Customer,First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay Samsung.We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of greathelp to those who are planning to use Shilla Stay.As always, your compliments and words of encouragement inspire us to serve you betterby making Shilla Stay a more attractive hotel you would like to revisit,as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wishyou and your family good health and peace.Claire KimGeneral Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction
Stayed 1 night in May 2024
Response from Claire Kim General Manager on 16 May 2024
Dear. Valued Customer,We would like to express our sincere thanks foryour warm concern towards Shilla Stay Samsung.First of all, we sincerely apologize for the inconvenience youexperienced due to Air conditioning during your stay.We are carefully reviewing your comments and we promiseto make further improvements and serve you better.We deeply appreciate your valuable comments againand sincerely wish you and your family good health and peace.Claire KimGeneral Manager

8/10 Good

Taeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 7 nights in Apr 2024
Response from Claire Kim General Manager on 4 May 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okay

Sangmo, Edgewater

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Someone should stay on first floor
Stayed 1 night in May 2024
Response from Claire Kim General Manager on 4 May 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

6/10 Okay

Gee young

Disliked: Staff & service
Feels like it was a little overpriced, but the location was good. Staff were unprofessional.
Stayed 1 night in Jan 2024
Response from Claire Kim General Manager on 4 May 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Excellent

YIN LIAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good amenities around the hotel, except for the constructions. Same as my previous experience last year.
Stayed 2 nights in Apr 2024
Response from Claire Kim General Manager on 4 May 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
noisy environment
Stayed 14 nights in Mar 2024
Response from General Manager Claire Kim on 2 Apr 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future. Claire KimGeneral Manager

10/10 Excellent

Won, Laguna Woods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quality for the price we paid. Room was clean and the temperature was well controlled, good location.
Stayed 1 night in Mar 2024
Response from General Manager Claire Kim on 2 Apr 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. Asked ckeaning lady for extra towels which she didnt have in her cart she went and got the extras for me. The only down was that there is no ice bucket in room, wine served warm at bar. And they close early. But there is a convience store right around corner to pickup snacks.😊 have to say Koreans are lovely very helpful even construction guy spoke perfect english to direct me were to get umbrealla on rainy day. Yes hotel has construction in front but not a henderance even for airport cab to drop me off. Coex is walking distance. Train on corner bus terminal within walking distance if not carrying big luggage. Excellent hotel value. Even at high cherry blossom season. Staff is english speaking. Bed super comfy. Greatly enjoyed my stay.
Response from General Manager Claire Kim on 2 Apr 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okay

chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on around the hotel so it took more than an hour driving to find the parking entrance… Wish there were some sign.. Also you need to pay for using a phone even though it’s local call. It counts by a sec. Quite expensive..
Stayed 1 night in Mar 2024
Response from Claire Kim General Manager on 3 Apr 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager

8/10 Good

Cindy, Lake Forest

Liked: Cleanliness, staff & service
Very close to Coex and the subway station
Stayed 4 nights in Mar 2024
Response from General Manager Claire Kim on 2 Apr 2024
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okay

Cynthia

Business traveller
Liked: Cleanliness
Disliked: Staff & service
massive construction in the area. Not pallatable for guests. Also some hotel staff not helpful.
Stayed 5 nights in Mar 2024
Response from Claire Kim General Manager on 3 Apr 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager

10/10 Excellent

Denny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major roadworks outside on the main road so it was difficult catching taxis. This wasn't notified beforehand and our taxi had trouble getting us inside the hotel underground car park. Other than that, everything else was amazing.
Stayed 3 nights in Feb 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

PAOLO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location is very good. Staff not kind
Stayed 2 nights in Feb 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

8/10 Good

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except the food
Overall good place to stay. But breakfast buffet was worst ive dealt with in comparison to similar hotel such as L7 hotel for example.
Stayed 6 nights in Feb 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Excellent

Froylan, kogarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators were probably my only complaint, they always took a very long time and very full.
Stayed 6 nights in Jan 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

6/10 Okay

Rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevators were too slow.
Stayed 1 night in Jan 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very loud due to ongoing construction.
Stayed 1 night in Jan 2024
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

10/10 Excellent

TAEHUN

Stayed 8 nights in Jan 2024

8/10 Good

Amit

Stayed 3 nights in Jan 2024

4/10 Poor

Yejay

Disliked: Cleanliness, staff & service, room comfort
Smelly rooms, thin walls and lack of service
Disappointed with our stay at Shilla Stay Samsung. We stayed there previously a couple of years ago and enjoyed it enough to stay again. Unfortunately this time was much worse. When we checked in, the first room we were given had a very heavy cigarette smell, to the point it was incredible the cleaning crew even allowed the room to be given to a guest. We were then switched to a different room that was more acceptable. Unfortunately, the next day this second room also developed an issue with sewage smell permeating from the bathroom. We were then transferred to a THIRD room, which thankfully had no issues with smells from that point. Sadly, the people next door in this new room were very loud, talking and laughing until past 2am into the night. Not exactly Shilla’s fault, but when I called to complain, the front desk called back to say the guests next door were not answering their door when knocked, and that there was nothing more they could do besides offer us ear plugs. It is honestly appalling that they would allow guests to continue to bother other guests despite knowing there was a problem. It is sad, because my wife and I had a great stay there previously, but the service and cleanliness has gotten much worse.
Stayed 3 nights in Dec 2023

4/10 Poor

Young

Stayed 1 night in Dec 2023

8/10 Good

Eunkyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joon Young

Stayed 7 nights in Dec 2023

10/10 Excellent

Hyewon, LOS ANGELES

Stayed 1 night in Oct 2023

10/10 Excellent

Young Seok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great hotel
Stayed 2 nights in Nov 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

4/10 Poor

Daniel, Sunland

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A major construction right in front of the property. The constructuon crews start working at 4AM. It worke me up almost every morning. It is located on a prime location and less than 50 feets away from the subway. The visitors need to check if the construction is complete, otherwise it is not such a good price to stay.
Stayed 7 nights in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location!
Stayed 2 nights in Nov 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

8/10 Good

PAK KEONG

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay here again.
Stayed 6 nights in Oct 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

6/10 Okay

sarah

Travelled with group
Location very convenient as located opposite the Coex mall and next to a train station. However the lobby of the hotel is located on the 21st floor. Getting up and down the floors takes a long time. My room on the 19th floor was located next to the service/supplies room so very noisey early in the morning with the moving of trolleys. Heard every loud bang!
Stayed 8 nights in Oct 2023

6/10 Okay

Mieun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A massive construction is going on right in front of the hotel. Although they emailed me the situation when I booked, the situation is a lot worse than expected. Traffic around the hotel is terrible and noise. The lobby bar needs more staff as the guest are asked to order at the counter and collect for themselves. Given the price they charge, this is not a cheap fast food chain! Very disappointed. Also check-in reception area was a bit shabby as you can see their back office which was rather messy.
Stayed 2 nights in Oct 2023

8/10 Good

Hon Wai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Nazgul

Stayed 7 nights in Oct 2023

10/10 Excellent

Sukju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean. AC seemed a bit weak.
Stayed 5 nights in Oct 2023
Response from Claire Kim General Manager on 22 Mar 2024
It was a pleasure hosting you during your visit to Shilla Stay Samsung . However, we are sorry to learn that we failed to meet your expectations. We always appreciate feedback that helps us strengthen our hospitality efforts, and thank you again for letting us know how we can do better. We would love a future opportunity to prove our commitment to excellence and hope you will consider visiting us again very soon.Claire KimGeneral Manager

10/10 Excellent

YOUNG AH

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place
Stayed 2 nights in Oct 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

10/10 Excellent

Sejung

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Oct 2023
Response from Claire Kim General Manage on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manage

4/10 Poor

young ho, guatemala city

Stayed 2 nights in Oct 2023

6/10 Okay

eunyoung

Stayed 2 nights in Sep 2023

10/10 Excellent

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very understanding and willing to help with anything.
Stayed 2 nights in Sep 2023

10/10 Excellent

LEE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Hyun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unkind staffs
Stayed 2 nights in Aug 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager

8/10 Good

Hee Yeong

Travelled with family
Liked: Property conditions & facilities
Location
Stayed 3 nights in Jul 2023
Response from Claire Kim General Manager on 22 Mar 2024
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Esther

Stayed 2 nights in Jul 2023

10/10 Excellent

Sammi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe,clean,good location,near subway department store and shopping center.
Stayed 20 nights in Jun 2023

8/10 Good

YIN LIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotelis new and very comfortable. Only set back is there is only one restaurant. I arrived at 8pm and wanted to dine at the restaurant but was rejected as it was fully booked. The next day, wanted to have a quick lunch but again rejected as it was fully booked! The hotel needs to give priority to hotel guest, especially for business travellers as we may not have food delivery app! Thie is very disappointing!
Stayed 2 nights in Jul 2023

10/10 Excellent

karen

Business traveller
Stayed 3 nights in Jul 2023

8/10 Good

Hae Jin

Business traveller
Liked: Cleanliness, property conditions & facilities
Good location but had to change the room as of the road construction noisy. No compensation for the difference of the room rate for 7 nights. Should add the notes regarding the noisy on the booking website.
Stayed 7 nights in Jun 2023

6/10 Okay

Tina

Stayed 3 nights in Jun 2023