Serra da Estrela Nature Park hotel guide. Luna Hoteis hotel in Serra da Estrela Nature Park, Portugal

"I enjoyed the most how true the place is to its history. You will, for example, not get bathrooms like this elsewhere today. And it works perfectly. So: welcome to another time and another place!"

"Very cosy room, with super friendly staff"

"No where to eat, when I ordered in I was made to go to my room to eat by the male night staff member very rudely. The room was ok but very loud when surrounding guests used the facilities in the bathroom. Basic and clean but wouldn’t stay again. "

"First impressions are everything and the lovely staff gave us a very warm welcome complete with a glass of port, as well as a tour of the property upon arrival. The spa was very clean and zen, and our panarama suite had a lovely Mountain View. We dined in Fatiga, the restaurant on property and it was fantastic!! The food, service and ambiance were perfection!"

"Late arrival with excellent welcome and friendly check in. Comfortable room with excellent shower… woke to gorgeous mountain views and a wish that I was staying longer."

"the staff is the best"

"Remarkable environment, great amenities, great dining experience and above all a level of service by friendly and intelligent staff that, to be honest, is by far the best I have experienced. I strongly recommend a stay at this hotel. "

"Didn’t start well when receptionist insisted I had prepaid and need to pay again. Still took several minutes after giving them a printed copy of my reservation. When they realised it was their error they were very apologetic but it was still awkward particularly with a big queue building up behind me. Pool facilities great. Bar lovely and bar staff take huge pride, rightly, in their cocktails but service was so slow. An hour to get a beer ordered when sat down for food. Often 20 mins directly at the bar. Tip…order 2 drinks each."

"Staff are customers oriented"