Search Family-Friendly Hotels in Shelby Township

"ACCOMODATION WAS GREAT - ONLY COMPLAINT WIFI SIGN IN TRIES TO TRICK YOU TO JOIN SOMETHING - THEN WOULD NOT WORK. THE ACTUAL SIGN IN IS HIDDEN FROM VIEW ON WEBPAGE. "

"The staff were incredibly helpful in navigating my whole experience from start to finish."

"Terrible time with dirty rooms. Terrible breakfast and internet going down every couple of min. It took me ages to finish my work. Will not stay again. "

"Absolutely loved it here"

"Always love staying at the Townsend hotel ! Excellent staff and superb rooms "

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "

"Just think the hotel needs a remodel. The room was a nice size the furniture just looks dated. "

"Didn't get a chance to check in because staff was trying 2 charge me 150.00 dollar room deposit I didn't have enough cash on my card and my room was paid for on hotel's.com and I didn't get refunded 👎"

"DON"