"Check in was seamless. Everything was correct, room appeared clean and well maintained. When we returned from dinner and turned on the lights, very small little bugs appeared near the lights. We killed them and more appeared. I called the front desk, a young man came (Mitch) to check the problem. He identified them as sugar ants. He left to see what could be done. Returned to say we could move to another room very near the highway or to an upstairs room but there was no elevator. So at 10:30 pm we collected our belongings and moved to the 1st floor near the highway (room 157). Got very little sleep due to LOTS of road noise. We were scheduled for 2 nights so they gave us room 104 for the second night. When I went to pick up the keys I was told that 104 had already been rented so they gave us 137 instead. I checked the room for bugs and spent the night there. They said they were extending a 20% reduction in our bill. As far as I can tell, that has been done. I will know more when I get my credit card bill. Overall, I probably won't chose a Best Western room in the future. This was an unpleasant experience and one I will not knowingly allow to happen again."
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