"The property was excellent; in a great location and a main street with lots of activities and restaurants. MOST of the staff was great. The only bad thing was we were supposed to get a 20% discount on food and beverages at the hotel once. When we asked about it, one staff person said that they would send the coupon to our room so we could use it for breakfast the next morning at their restaurant. When we did not get it, we called the front desk, and they told us it was for use in the 'restaurant'. But the breakfast WAS in the restaurant. When I went to breakfast, I found out our travel partners got a coupon AND used it for breakfast. I had to go to the front desk to complain in order to get one. I was told that whoever told me that I could not use it for breakfast was wrong and COULD use it. That was very frustrating and aggravating and I should not have had to demand the coupon. I was only for 8 Euros (about $10) but it was the principle of the matter. The hostess at the restaurant said it would be addressed at a staff meeting but it shouldn't have happened."
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