Gastropub, poolside views, open daily

Reviews of Dusit Thani Laguna Singapore

4.5 out of 5
Dusit Thani Laguna Singapore
11 Laguna Golf Green, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 202 out of 339 reviews" "
Rating 8 - Good. 80 out of 339 reviews" "
Rating 6 - Okay. 35 out of 339 reviews" "
Rating 4 - Poor. 14 out of 339 reviews" "
Rating 2 - Terrible. 8 out of 339 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool, which was great for the little ones to play in the shallow area. Great view of the Golf course and also seeing all the different types of planes close up.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is gorgeous and staff are so friendly . Buffet was amazing and pools also . If you like golf this is the place for you . Only thing was the construction over the rd but if you’re facing the opposite way to the construction you should be fine . Beautiful place will visit again
Stayed 1 night in Apr 2024
Response from Dusit Thani Laguna Singapore on 30 Apr 2024
Dear Vanessa,Thank you for your wonderful review. We are delighted to hear that you found our property gorgeous and our staff friendly. It is great to know that you enjoyed our amazing buffet and pools. For golf enthusiasts, our location is indeed perfect. We apologise for any inconvenience caused by the construction nearby, but we are glad it did not disrupt your overall experience. We look forward to welcoming you back soon.Graciously Yours,

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Changi Airport
Stayed 1 night in Apr 2024
Response from Dusit Thani Laguna Singapore on 30 Apr 2024
Dear Richard,Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us at Dusit Thani Laguna Singapore. Our proximity to Changi Airport is indeed convenient for travellers like yourself. Should your travels bring you back to Singapore, we would be honoured to welcome you again and provide you with another memorable experience.Graciously Yours,

10/10 Excellent

Rajesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasent and Very much satisfied with the cleanliness of the hotel, the size of the room, the helpfulness of the staff at the front desk and concierge ( Team Kumar, Ramesh and Nanda,all of them during our stay). The services provided are fantastic. It was really amazing experience.
Stayed 4 nights in Apr 2024
Response from Dusit Thani Laguna Singapore on 30 Apr 2024
Dear Rajesh,Thank you very much for your delightful review. We are thrilled to hear that you found our hotel pleasant and clean, enjoyed the spacious rooms, and appreciated the helpfulness of our front desk and concierge team, including Kumar, Ramesh, and Nanda. It is wonderful to know that you had a fantastic experience and that our services met your expectations. We hope to welcome you back soon for another amazing stay.Graciously Yours,

6/10 Okay

Dissirama

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The surroundinf area is more like a construction zone. Breakfast and amenities were nice but staff at rhe breakfast service were not very friendly. No assistance to find sitting dueinf busy morning for families.
Stayed 2 nights in Mar 2024
Response from Dusit Thani Laguna Singapore on 30 Apr 2024
Dear Dissirama, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our breakfast and amenities. We apologise for any inconvenience caused by the construction in the surrounding area and the lack of friendliness from our breakfast staff. Your comments will be addressed with our team to ensure a better experience for our guests. If you choose to visit us again, please do not hesitate to let us know if there's anything we can do to enhance your stay.Graciously Yours,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Only overnight stay.
Stayed 1 night in Apr 2024
Response from Dusit Thani Laguna Singapore on 30 Apr 2024
Dear Richard,Thank you for sharing your amazing rating. We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we are thrilled to have met your expectations. Should you require any assistance or have further feedback, please do not hesitate to contact us. We look forward to welcoming you back for another delightful stay.Graciously Yours,

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Dusit Thani Laguna Singapore on 15 Apr 2024
Dear Curtis,We deeply appreciate your feedback and regret to learn that your experience fell short of expectations. Your satisfaction is our utmost priority, and we apologise for any shortcomings encountered during your stay. We would appreciate further details to address the specific issues you encountered and ensure they are promptly resolved. Rest assured, we are committed to providing exceptional service and strive for continuous improvement. Thank you for bringing this to our attention, and we hope for the opportunity to better serve you in the future.Graciously Yours,Dusit Thani Laguna Singapore

2/10 Terrible

Cristopher

Travelled with partner
Disliked: Staff & service
I disliked how I needed to extend my stay a night and was quoted one price but when looking upon the final price at checkout i was charged 2 extra nights and an explanation of fees. What fees equal more than the room amount?
Stayed 2 nights in Apr 2024
Response from Dusit Thani Laguna Singapore on 15 Apr 2024
Dear Christopher,We sincerely apologise for any confusion regarding your extended stay charges. We understand the importance of transparent pricing and regret any inconvenience caused. Please rest assured that we will thoroughly review our billing processes to ensure such discrepancies are avoided in the future. Should you wish to discuss this matter further or require clarification on the charges, please do not hesitate to contact our front desk. We appreciate your feedback and hope to have the opportunity to restore your confidence in our services.Graciously Yours,Dusit Thani Laguna Singapore

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Staff are excellent. Beautiful pool. Laguna Golf Resort is next door. Easy access to airport and MRT at the airport.
Stayed 4 nights in Mar 2024
Response from Dusit Thani Laguna Singapore on 15 Apr 2024
Dear Mitchell,Thank you for your review. We are delighted to hear that you had a wonderful experience at Dusit Thani Laguna Singapore. Our team takes great pride in providing excellent service, and it is fantastic to know that you found them to be exceptional. We are glad you enjoyed our beautiful pool and the convenience of having Laguna Golf Resort nearby. It is also great to hear that our location near the airport and MRT station met your travel needs seamlessly. We look forward to welcoming you back for another delightful stay.Graciously Yours,

10/10 Excellent

Eden

Stayed 1 night in Mar 2024
Response from Dusit Thani Laguna Singapore on 15 Apr 2024
Dear Eden,Thank you for sharing your amazing rating. We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we are thrilled to have met your expectations. Should you require any assistance or have further feedback, please do not hesitate to contact us. We look forward to welcoming you back for another delightful stay.Graciously Yours,

10/10 Excellent

Rommel

Liked: Cleanliness, amenities, property conditions & facilities
Vast space of greenery
Stayed 2 nights in Mar 2024
Response from Dusit Thani Laguna Singapore on 1 Apr 2024
Dear Rommel,Thank you for your delightful review. We are thrilled to hear that you enjoyed our vast greenery. At Dusit Thani Laguna Singapore, we pride ourselves on providing a tranquil oasis amidst the bustling city. Your appreciation of our lush surroundings motivates us to maintain and enhance our green spaces. We look forward to welcoming you back for another serene retreat.Graciously Yours,

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but in a construction area
Stayed 3 nights in Feb 2024
Response from Dusit Thani Laguna Singapore on 14 Mar 2024
Dear Geoffrey,Thank you for your review. We appreciate your kind words regarding our hotel. We understand your concern about the surrounding construction and apologise for any inconvenience caused. Rest assured, we are working diligently to minimise disturbances to our guests. We hope this did not detract too much from your overall experience. Your feedback is invaluable to us as we strive to improve. We look forward to welcoming you back to an even more enjoyable stay in the future.Graciously Yours,

10/10 Excellent

Curtis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow
Stayed 2 nights in Mar 2024
Response from Dusit Thani Laguna Singapore on 14 Mar 2024
Dear Curtis,Thank you for your wonderful rating. We are thrilled to hear that your experience with us was "Wow" worthy. Delivering exceptional service and creating unforgettable moments for our guests is always our top priority. Your glowing feedback motivates us to continue striving for excellence. We sincerely appreciate your kind words and hope to welcome you back to Dusit Thani Laguna Singapore soon for another incredible stay.Graciously Yours,

10/10 Excellent

Hong-An

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying here.
Stayed 1 night in Feb 2024
Response from Dusit Thani Laguna Singapore on 23 Feb 2024
Dear Hong-An,Thank you for choosing Dusit Thani Laguna Singapore once again. We are thrilled to hear that you returned for another memorable stay. Your loyalty is greatly appreciated. If there's anything we can do to enhance your experience further, please do not hesitate to let us know. We look forward to welcoming you back for many more enjoyable visits.Graciously Yours,Dusit Thani Laguna Singapore

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very futuristic. Too much wasted space and empty areas. No storage in the bedrooms..The designer should try sleeping in a bedroom, Dining room is a complete jungle, cannot find items on the buffet, breakfast quality very very poor. Eggs precooked and kept warm rather than being made to order
Stayed 3 nights in Feb 2024
Response from Dusit Thani Laguna Singapore on 14 Mar 2024
Dear Peter,Thank you for sharing your feedback. We apologise for any inconvenience caused during your stay. Your comments regarding the layout and functionality of our rooms and dining area are duly noted and will be addressed with our design and culinary teams for improvement. We strive to create a comfortable and enjoyable experience for all our guests, and your insights are invaluable in helping us achieve this. We appreciate your patronage and hope to welcome you back for a more satisfying experience in the future.Graciously Yours,

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spacious room and bathroom with everything you could need.
Stayed 1 night in Feb 2024
Response from Dusit Thani Laguna Singapore on 23 Feb 2024
Dear Lesley,Thank you for your delightful review. We are thrilled to hear that you found our rooms spacious and well-equipped. Providing a comfortable and enjoyable stay is our utmost priority, and it is wonderful to know we met your expectations. Should your travels bring you back to Singapore, we look forward to welcoming you again for another memorable experience.Graciously Yours,Dusit Thani Laguna Singapore

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at the Dusit Thani during an overnight stopover. The resort is fairly modern, but large and generic. We found the dining options pathetic, which was frustrating as there was nowhere else close to go. The salmon and burger dishes we ordered were tiny and outrageously expensive. If you are looking for somewhere to stay near the airport go to the Crowne Plaza at the airport. The room rate might be slightly more but you’ll make up for the price difference if you plan on eating.
Stayed 1 night in Jan 2024
Response from Dusit Thani Laguna Singapore on 15 Feb 2024
Dear Ryan,Thank you for sharing your experience. We regret to learn that your stay did not meet your expectations. We strive to offer exceptional dining experiences and are disappointed to hear of your dissatisfaction. Your feedback regarding portion sizes and pricing will be carefully reviewed with our culinary team for improvements.While we appreciate your recommendation, we believe each guest's preferences vary. We hope to have the opportunity to better serve you in the future and provide a more memorable experience.Graciously Yours,

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For Changi airport transit passengers, golfers or families with young children looking for a weekend by the pool this is a solid option. Not otherwise though.
Stayed 2 nights in Feb 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Craig,Thank you for sharing your thoughts. We appreciate your acknowledgment of our appeal to Changi airport transit passengers, golf enthusiasts, and families. While we regret that our offerings may not have fully met your expectations for other guests, we value your feedback as it helps us strive for continuous improvement. We are committed to providing a diverse and enriching experience for all our patrons. Should you choose to revisit, we would be delighted to welcome you and ensure a more fulfilling stay.Graciously Yours,

10/10 Excellent

Clenard, Kingwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in walking distance
Stayed 2 nights in Jan 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Clenard,Thank you for taking the time to share your feedback. While we regret any inconvenience regarding the proximity of nearby attractions, we strive to offer a serene retreat at Dusit Thani Laguna Singapore. Our focus is on providing a tranquil environment, complemented by impeccable service. We do hope you enjoyed the tranquility within our oasis. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and facilities.
Stayed 1 night in Jan 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Paul,Thank you for your delightful review! We are thrilled to hear that you enjoyed your stay at Dusit Thani Laguna Singapore. Our team takes pride in providing exceptional service and ensuring a memorable experience for our guests. It is heartening to know that you found our hotel and facilities to be very nice. Your positive feedback motivates us to continue delivering top-notch hospitality. We look forward to welcoming you back for another fantastic stay.Graciously Yours,

8/10 Good

Dongyi

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 7 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Dongyi,Thank you for your recent visit and feedback. We're delighted to hear that you found your experience at Dusit Thani Laguna Singapore quite enjoyable. Your satisfaction is our priority, and we appreciate your time in sharing your thoughts. We strive for perfection and will use your comments to enhance our offerings. We look forward to welcoming you back for an even more memorable stay.Graciously Yours,

8/10 Good

Mat

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jan 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Mat,Thank you for the amazing rating. We are happy to note that you enjoyed your stay with us. IIf there are specific areas where we can improve and earn that coveted fifth star on your next visit, please do share your insights. We look forward to welcoming you back for another memorable stay.Graciously Yours,

10/10 Excellent

Eduardo

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Eduardo,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort feel hotel - a must try!
Made a last minute booking and I was impressed! Upon checking in, the check in staff gave us an upgrade to the better view, which was so amazing as we could see the planes flying around and it was not noisy at all. The stay was very pleasant. Staff all around the hotel were very polite and courteous. Will definitely be back if the pricing is right.
Stayed 1 night in Dec 2023
Response from Dusit Thani Laguna Singapore on 26 Jan 2024
Thank you for your delightful feedback. We are thrilled to hear that your last-minute stay exceeded expectations. It warms our hearts to know you enjoyed the upgraded view and found our staff polite and courteous. We take pride in creating a resort-like atmosphere, and it's fantastic to hear it made a positive impression. We look forward to welcoming you back, and we'll strive to ensure the pricing aligns with your expectations.Graciously Yours,

10/10 Excellent

Hailey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip to Singapore
Great spot and amazing staff!! My family really likes the space. Beautiful property and very friendly, attentive people there to serve you.
Stayed 2 nights in Jan 2024
Response from Dusit Thani Laguna Singapore on 26 Jan 2024
Dear Hailey,Thank you for your review. We are delighted to hear that your family enjoyed their stay at Dusit Thani Laguna Singapore. Our team takes pride in providing a great experience, and we're thrilled that you found our staff attentive and friendly. It is heartening to know that the property and space met your expectations. We appreciate your kind words and look forward to welcoming you and your family back for another memorable stay.Graciously Yours,

10/10 Excellent

Rauhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Rauhen,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time.
Great breakfast and evening buffets. Great service. Excellent pool. The sun beds are comfy and the towels big enough to fit the length of the beds. The staff are very attentive. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Dusit Thani Laguna Singapore on 26 Jan 2024
Dear Paul,Thank you for your delightful review. We are thrilled to hear you had a fantastic time at Dusit Thani Laguna Singapore. It warms our hearts to know you enjoyed the great breakfast and evening buffets, along with our excellent pool facilities. Your kind words about our attentive staff and comfortable sun beds are truly appreciated. We look forward to welcoming you back for another wonderful stay.Graciously Yours,

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Stephen,Thank you for the great rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Rossol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at Dusit thani laguna. I would definitely book again if I had to vist Singapore again. Their service is amazing and all stuff very friendly and helpful at anytime.
Stayed 5 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 26 Jan 2024
Dear Rossol,Thank you for your delightful feedback on your recent stay at Dusit Thani Laguna Singapore. We are thrilled to hear that you thoroughly enjoyed your experience and that our service and friendly staff left a positive impression. It would be our pleasure to welcome you back whenever your travels bring you to Singapore again. Your kind words inspire and motivate us to continually provide exceptional service. We appreciate your support and look forward to hosting you again in the future.Graciously Yours,

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service from Zul, Arif, Bhuvan and Jocelyn
Zul, Arif, Bhuvan from Reception, and Jocelyn from Greenhouse are very helpful during our stay for a big extended family group. They make us feel at home during this festive season. Thank you very much
Stayed 2 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 26 Jan 2024
Dear Yvette,Thank you for sharing your delightful experience with us. We are thrilled to hear that Zul, Arif, Bhuvan, and Jocelyn went above and beyond to make your stay enjoyable, especially during the festive season. Your kind words are a testament to their dedication to providing exceptional service. We appreciate your recognition of their efforts, and we look forward to welcoming you and your extended family back to Dusit Thani Laguna Singapore in the future.Graciously Yours,

10/10 Excellent

Richard, Lake Tapps

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We were leaving early and would miss breakfast. They made us a hot breakfast to go. Truly unexpected. Made our day.
Stayed 2 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 30 Jan 2024
Dear Richard,Thank you for your review. We are delighted to hear that you enjoyed your stay and appreciated our commitment to exceptional service. It warms our hearts to know that the takeaway breakfast made a positive impact on your day. At Dusit Thani Laguna Singapore, we strive to exceed expectations and create memorable experiences for our guests. We look forward to welcoming you back for another outstanding stay in the future.Graciously Yours,

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience from the moment we stepped into the hotel to the moment we left. We were served Arif, who did an amazing job at ensuring my mum and I had a pleasant stay! I will definitely stay here on my next trip to Singapore.
Stayed 1 night in Nov 2023
Response from Dusit Thani Laguna Singapore on 29 Jan 2024
Thank you for your delightful feedback. We are thrilled to hear about your amazing experience at Dusit Thani Laguna Singapore. It's heartening to know that Arif contributed to ensuring a pleasant stay for you and your mum. We appreciate your kind words and look forward to welcoming you back on your next trip to Singapore.Graciously Yours,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Anthony,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Sue Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Sue Lin,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

6/10 Okay

Mei

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Mei,Thank you for the great rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Sareena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Sareena,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Alvin

Stayed 1 night in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Alvin,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Stephen,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Paul,Thank you for the perfect rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

8/10 Good

Eugenio

Stayed 4 nights in Nov 2023
Response from Dusit Thani Laguna Singapore on 5 Feb 2024
Dear Eugenio,Thank you for the amazing rating. We are happy to note that you enjoyed your stay with us. If you have any specific preferences or suggestions, please feel free to share, as we constantly seek to enhance our guests' experiences.Graciously Yours,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is extremely professional and ready to help. The place is extremely clean, beautiful and feels like home. It’s the first I didn’t want to get out of a hotel shower. Great breakfast, and extremely near to hotel. My family and so loved every minute of it!
Stayed 1 night in Nov 2023

10/10 Excellent

Hiew Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are return guests , this is our second stay. This time Chester at the front desk check us in. He is very accommodating and friendly. We feel so welcome and we will definitely be back again. I would also like to compliment on Kumar , server who duty at the buffet Breakfast , on that day is quite packed and hard to get a seat, i carrying my baby , he immediately get me a seat and ask my preference for coffee. Kudos to the staff in the hotel
Stayed 1 night in Nov 2023

8/10 Good

Satoshi

Stayed 1 night in Nov 2023

10/10 Excellent

Juliette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fantastic and the staff were attentive, professional and very welcoming. The rooms were very comfortable and spotlessly clean. A great experience.
Stayed 1 night in Nov 2023
Response from Dusit Thani Laguna Singapore on 14 Nov 2023
Dear Jamie Durkin,Thank you for sharing your delightful experience at our hotel. We are thrilled to hear that you found our staff services and room cleanliness meet your expectation. Our team takes pride in providing a warm and welcoming environment for our guests.Your positive feedback motivates us to maintain the highest standards of hospitality. We appreciate your kind words and look forward to welcoming you back for another great stay. Graciously Yours,

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, Great Service and Excellent food
We had such a lovely one-night stopover on our way back from London to Jakarta. The hotel is close to the airport and has excellent service. WE also had the buffet dinner in the restaurant which was amazing - highly recommended
Stayed 1 night in Oct 2023
Response from Dusit Thani Laguna Singapore on 8 Nov 2023
Dear Muhammad, Thank you for taking the time to share your feedback about your one-night stopover at our lovely hotel. We're delighted to hear that you had a great experience and enjoyed the excellent service and food we offer.It's wonderful that you found our hotel's proximity to the airport convenient for your stopover. We take pride in providing a seamless and comfortable experience for our guests, and it's heartening to know that you appreciated our service.We're especially pleased to hear that you had an amazing buffet dinner in our restaurant. The recommendation is much appreciated, and we're delighted that you enjoyed the culinary experience.Your kind words motivate us to continue delivering top-notch service and dining options. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Graciously yours, Dusit Thani Laguna Singapore

10/10 Excellent

Mohd Noor Akmal, Banting

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very comfy
Stayed 2 nights in Oct 2023
Response from Dusit Thani Laguna Singapore on 2 Nov 2023
Dear Noor Akmal,Thank you for taking the time to leave your feedback. We're delighted to hear that you had an excellent stay and found our accommodations very comfortable. Guest satisfaction is our top priority, and it's great to know that we met your expectations.We hope to welcome you back for another outstanding stay in the future. Your comfort and satisfaction are important to us, and we look forward to serving you again.Graciously yours, Dusit Thani Laguna Singapore

10/10 Excellent

Nirzham Shah Bin, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent our CNY staycation at this hotel. 3 members with spouse and one child. Swimming pool is awesome. Breakfast not too bad, quite a variety of food. Only set back is that you need to either take their bus or public transportation to Changi City Point for more dinner options.
Response from Dusit Thani Laguna Singapore on 30 Oct 2023
Dear Nirzham,Thank you for choosing to spend your staycation at our hotel and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay, especially the awesome swimming pool and the variety of breakfast options.We appreciate your comment about the dinner options. While we do offer some dining options at the hotel, we understand that you might want more variety. We will take your feedback into consideration to improve the dining experience for our guests.We look forward to the opportunity to welcome you and your family back in the future.Graciously yours, Dusit Thani Laguna Singapore

8/10 Good

PRABHDEEP

Stayed 2 nights in Oct 2023
Response from Dusit Thani Laguna Singapore on 14 Nov 2023
Dear Prabhdeep Singh,Thank you for providing us with an excellent rating of your stay with us and acknowledging its beauty. If you have any specific feedback or requests, please feel free to share, as we are committed to ensuring your stay is exceptional.Graciously Yours,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort hotel
Stayed 1 night in Oct 2023
Response from Dusit Thani Laguna Singapore on 19 Oct 2023
Dear Christopher, Thank you for your brief but positive feedback! We're pleased to hear that you found our resort hotel to be nice. We appreciate your support and hope to welcome you back in the future for another enjoyable experience.Graciously yours, Dusit Thani Laguna Singapore

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, but difficult to get there
Response from Dusit Thani Laguna Singapore on 30 Oct 2023
Dear Enrique,Thank you for your feedback regarding our services. We are delighted to hear that you found our services to be excellent. Providing top-notch service is a priority for us, and we are pleased that our efforts were appreciated.We understand that accessibility may be a concern, and we apologize for any inconvenience you may have experienced in reaching our location. We continuously look for ways to improve and provide better guidance to our guests in navigating their way to our hotel.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.Graciously yours, Dusit Thani Laguna Singapore