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"Acoustics in reception could be better. The distance between me and the person behind the desk was quite distance, coupled with the fact that it was quite echoey and there was background music. I don’t class myself as hard of hearing but was really struggling especially when staff are quietly spoken and have an accent (I’m from Italian background and good with accents). Just something for you to consider (I checked in at 10pm if that helps)"

"The room not clean . Restrooms slippery."

"The highlight of this hotel was its location as just a 5 minute walk away is the London Eye and Big Ben. Staff were helpful for checking in but we did have to pay 15 pounds to check in a couple hours early, even though the room was available. We just wanted to get settled after our long flight so we went for it. Breakfast was a traditional English breakfast which was filling for our days in London. Only downside is that there are no balconies or any seating areas outside, but a short walk to the London Eye there is a nice area to sit where my family and I had a little picnic. M&S is also a short walk away which had some great food options. Across the street there is also a Starbucks and Subway, as well as a few other food options. We did not see the staff very often as the hotel is pretty much automated (kiosks to check in, scan hotel key to use elevator, etc) but the time we did see staff everyone was friendly. Overall, it was a good experience!"

"We only stayed 2 nights with no breakfast. The hotel is in a lovely location with the Battersea Park right in front, the old power station shopping close by and a food court just around the corner. The spa is included in the price, and it includes a pool, a wet and a dry sauna, and gym. Very comfy beds and clean room. Comfortable."

"We might of just had a bad experience, we stayed here to get the tube in to London for my son’s 5th birthday as a family. Paying £50 for the as it was only 6 bloomsand "

"Good reply from reception,but not always when needed.Somtimes they very busy"

"Staff was outstanding. Room was really nice. Loved the electronic controls for everything Great location, nice neighborhood area."

"Great location of hotel in. Ideal location for travelling into central London"

"Top level"