8/10 Good
Catherine
Travelled with family
28 May 2024
Liked: Amenities
Property was lovely, staff kind and room was immaculate. However, they refused to allow us to check in before 3 pm, even though we arrived after an overnight flight at 10 am. I offered to pay for early checkin and they said no rooms were cleaned. We were exhausted and had to wait in the lobby for hours, along with several other guests in the same situation. This hotel is used by many cruise passengers who are coming from overseas so they must realize their guests will arrive after long flights. When we checked out the following morning we say housekeeping staff hard at work at 8 am, so I know SOME rooms were available before 3. We liked the hotel but wouldn’t stay here again for that reason alone.
Catherine
Stayed 1 night in May 2024