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"Everything was clean and comfortable"

"Very unsafe bathtub situation with elevated access. Not sure how others managed it but I almost slipped on completely wet floor. Would not stay here again because of that. "

"This is a very shiny hotel. Claims 5 star but misses level of service we found at other 5 star hotels in Vietnam. Below the surface marble everywhere the rooms smell very musty the pool is falling apart in places. It is not worth the money they charge and definitely not a leading hotel as they claim. There is no lounge if you have a later flight and despite being very empty they would not give extended check out. One save is that Breakfast is almost perfect minus the lack of Vietnamese coffee options and the layout of the room. Tables are like a school cafeteria tightly stacked together. Otherwise great options and fresh food. "

"Yes "

"From the moment I checked in, the staff set the tone - warm, welcoming, and genuinely attentive. That level of service carried throughout my stay, but one moment really stood out. While I was swimming, the poolside staff quietly placed a glass of ice water by my bench without me even asking. It was a small gesture, yet incredibly thoughtful and indicative of their attention to detail. Breakfast was easily the highlight. The banh mi pork was one of the best I’ve had in town. For dinner, Square One is a must-try, especially the Vietnamese spring rolls, which were executed wonderfully. The hotel strikes a great balance between classic elegance and personalized service. It’s not just luxurious, it feels intentional and heartfelt."

"Service, driver’s and staff iwere excellent. All request were handled properly and professionally "

"Great spot after a loooong flight. Bright and minimalist, just perfect!"

"Excellent services from all the staffs , hotel’s room need to update kind of outdated "

"This was our last stop on our trip to Vietnam. Lovely hotel with attentive staff, lovely swimming pool, a great breakfast and really well situated for where we wanted to go."