"We experienced a serious safety issue during our stay. The shower head was not securely fastened and fell off without me even touching it. When it detached, it broke part of the ceramic fixture, which then fell onto my foot and caused a bleeding injury. I am currently pregnant, which made the situation especially concerning.
This appears to be a maintenance oversight that should have been identified and addressed prior to guest arrival, particularly at a five-star property. Additionally, a staff member indicated that this type of issue “happens all the time,” which raises further concerns about ongoing safety standards.
I will not be returning to this hotel. "