8/10 Bagus
Justin
22 Jan 2026
Disukai: Kebersihan, fasilitas
So Cley hall hotel, it looks like the photos so i was impress. My room was the junior suite, a very big room with a marvellous ensuite, every thing smelled and look very clean. So ot came my last day and i had a few niggles.these were, 1) Dinning room, look and felt cold, some soft furnishings would of looked nice, so curtains to make the place look warm.
2) dinning staff, looking and dressed to casual for such a lovely hotel, a uniform would make such a big difference and some training in hospitality would go along way.
3) big disappointment was my bed, on the morning of departure, i always strip my ned, just helps the housekeeping team, to my shock the mattress had some very bad urine stains, such a shame, this room is being ised as a bridal suite and the housekeeping team had let the standard slipp. Everything else about this hotel was great and i cant fault my lo ely stay apart from these few niggles, please sort these out and the hotel will proper stand out. Breakfast was a high standard and i proper enjoyed them all, wish the restaurant team had more interaction would really boost customer service, this was what i mean by restaurant being cold and casual, here is you food and thats it, where was any form of conversation,. Such a let down, my stay i made the best of, and the hotel was very close to local amenities which was a massive bonus did not have to use my car all throughout my stay. So thank you for a good stay.
Justin
Menginap 3 malam pada bulan Januari 2026
