2/10 Terrible
Katie
Travelled with partner
21 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
When we first got there it was filthy and you could tell it hadn’t been cleaned before we got there - stuff smeared all over the walls and VERY dusty so we went to reception and just asked if there was anything they could do and then we were told that they would send a cleaner but had no idea how long it would take but were assured that a cleaner was already down there , we sat outside for AN HOUR before we rang them to ask what was going on as no cleaner was there only to be told that all the cleaners had actually gone home?! So we asked what else could we do as I don’t get to go away often and I was just really upset that it was dirty , they told us they wouldn’t move us anywhere so we just had to ‘make do’ and we couldn’t have any money back so we requested a call back from the supervisor or management the next day and never got anything , I also brought this up with Expedia who I booked through and they rang the resort and were told that there was nothing wrong with the room and that it was fine so we were essentially waiting for cleaners that were never going to come , I spent about 3/4 hours our first night trying to sort this out , only to go and get into bed and find it covered in hair?! Absolutely awful - ruined my birthday
Katie
Stayed 4 nights in May 2024