Exterior
Check availability

Reviews of Sheraton Hotel Newfoundland

4.5 out of 5
Sheraton Hotel Newfoundland
115 Cavendish Square, St. John's, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel. Restaurant is nice with good tasting food. Pool and gym were generally nice and rarely available for hotels in this area. Room was pleasant although the toilet had poor flushing pressure. I would stay there again, although not ultra-modern.
Stayed 5 nights in May 2024
Response from David H. on 16 May 2024
Hi Melanie, thank you for taking the time to share your feedback with us. I'm glad to see that you enjoyed your stay overall. We hope to host you again!

8/10 Good

Kajal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 4 nights in May 2024
Response from David H. on 14 May 2024
HI Kajal, we're glad you enjoyed a quite stay with us. Thank you for taking the time to leave us a review.

10/10 Excellent

Marnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for parking but the gate was open our entire stay
Stayed 4 nights in May 2024
Response from David H. on 14 May 2024
Hi Marnie, we're currently addressing a maintenance issue with our parking gate. Thank you for your understanding. I hope you enjoyed your stay otherwise.

8/10 Good

Byron D

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Amol on 13 May 2024
We are glad everything went well with your stay! Thank you for the good rating.

10/10 Excellent

Rui

Stayed 3 nights in May 2024

10/10 Excellent

Shernette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms. Beautiful view of harbour from our room. Staff exceptionally friendly
Stayed 2 nights in May 2024
Response from David H. on 6 May 2024
Hi Shernett, I'm glad you see you enjoyed your stay with us. Thank you for taking the time to leave us a review. We hope to host you again soon.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a little dated inside the room but overall a great place to stay.
Stayed 1 night in Apr 2024
Response from David H. on 3 May 2024
Hi Colin. We're glad you enjoyed your stay! Thank you for taking the time to leave us a review. We hope to host you again soon.

10/10 Excellent

Heather

Stayed 2 nights in Apr 2024
Response from David H. on 19 May 2024
HI Heather. We're so happy you enjoyed your stay!

8/10 Good

Sheila

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David H. on 22 Apr 2024
HI Sheila! I'm glad you enjoyed your stay with us and want to thank you for taking the time to leave us a review.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing can’t wait to come back
Stayed 2 nights in Apr 2024
Response from Amol on 20 Apr 2024
Thank you Erica, we are so glad that you enjoyed your stay with us.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
When my husband went in to get the key to our room the young girl working was so friendly and she had a wheelchair available for me and helped me until my husband came back in with our bags . I asked if they had a fan and within minutes she had a fan for the room for me. I’m not sure what her name is but she had long dark hair and glasses and from Another country and she is by far the friendliest we have came across. The hotel was so nice and roomy and the bed was the absolute best we had a great night sleep.
Stayed 1 night in Apr 2024
Response from David H. on 12 Apr 2024
I'm thrilled that you were so pleased with our service Melvin and that Balby was able to take great care of you. Hopefully we'll welcome you again soon.

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view
Stayed 2 nights in Apr 2024
Response from David H. on 11 Apr 2024
Thank you for the review Jenna. We're glad you enjoyed your stay with us!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amol on 10 Apr 2024
Dear Shannon, We are glad that you enjoyed your stay! Thank you for the good rating.

8/10 Good

Lisa-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Vending machine would not accept bills and the card tip option was broken as well. Suggest providing a way to turn bills into coins.. A machine ir at the desk? Food at restaurant was beautifully presented but for the price- flavour was lacking. Staff was a amazing: friendly, helpful, well spoken.
Stayed 2 nights in Mar 2024
Response from Amol on 4 Apr 2024
Dear Lisa-Ann, We apologize for the inconvenience caused during your stay and we will promptly look into the concerns with the vending machines. We've taken a note of your feedback about the restaurant food as well. Thank you for taking the time to leave us a feedback, we appreciate that.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but unfortunately only have double beds which we found too small for our comfort. We wouldn’t stay again for that reason.
Stayed 1 night in Feb 2024
Response from Amol on 27 Mar 2024
Hello Jamie, We apologize that the bed size did not meet your expectations, unfortunately, all the rooms with two beds have double size beds in them. We do have interconnecting rooms if that sparks any interest. Thank you for the good rating.

10/10 Excellent

Wanda

Stayed 1 night in Mar 2024
Response from David H. on 12 Apr 2024
Hi Wanda, We're glad you enjoyed your stay with us. Thank you for leaving us a great review. We hope to see you again soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Property conditions & facilities
Fantastic stay at an historic property!
Stayed 7 nights in Mar 2024
Response from David H. on 22 Mar 2024
Hi Matthew, we're glad you enjoyed your stay with us. Thank you for your review. We hope to host you again sometime.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from David H. on 2 Apr 2024
Thank you for your review Amanda. We're glad you enjoyed your stay with us and hope you see you again.

6/10 Okay

Crystal

Stayed 2 nights in Mar 2024
Response from David H. on 30 Mar 2024
Hi Crystal, thank you for staying with us at the Sheraton and for your review. We hope you chose to stay with us again.

6/10 Okay

Tyson

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from David H. on 10 Mar 2024
Hi Tyson, thank you for staying with us at the Sheraton. I'd like to see how we could have improved your stay.

10/10 Excellent

Craig

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, attentive and friendly staff! I would recommend this hotel when visiting St. John's, Newfoundland
Stayed 3 nights in Feb 2024
Response from David H. on 28 Feb 2024
Thanks for staying with us Craig. We appreciate your feedback!

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Had an amazing stay. Very thankful for the free room upgrade. Dinner at Bivvers was excellent, staff friendly and engaging. Highly recommend.
Stayed 2 nights in Feb 2024
Response from David H. on 28 Feb 2024
We're thrilled you enjoyed your stay Joan. Thank you for the wonderful feedback. We hope we have the opportunity to welcome you again.

6/10 Okay

Trevor

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Was kept up all night by a barking dog across the hall
Stayed 1 night in Feb 2024
Response from David H. on 28 Feb 2024
I am sorry this experience marred your stay with us Trevor. I hope you choose to stay with us again in future so we can provide you with a more pleasant experience.

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from David H. on 22 Mar 2024
Hi William, thank you for your review. I hope you chose to stay with us again so we pay provide you with a 5/5 experience.

10/10 Excellent

somaratne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Heather on 18 Feb 2024
Thank you for choosing the Sheraton and for the excellent rating. We hope to welcome you again

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Heather on 17 Feb 2024
Dear Steve Thank you for choosing the Sheraton and for your lovely feedback

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather on 17 Feb 2024
Dear Paul Thank you for choosing the Sheraton and for the excellent rating.

10/10 Excellent

ALEV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather on 17 Feb 2024
Dear Alev, Thank you for choosing the Sheraton and for the excellent rating.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from Heather on 13 Feb 2024
Dear Travis,Thank you for choosing the Sheraton

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Heather on 13 Feb 2024
Dear Steve,Thank you for choosing the Sheraton. We hope you enjoyed your stay

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather on 13 Feb 2024
Dear Les,Thank you for choosing the Sheraton and for the excellent rating

8/10 Good

Cassidy

Travelled with family
Liked: Cleanliness, staff & service
Good
Lady at front desk was amazing! Our bathroom door was broken sadly and didn't close
Stayed 2 nights in Feb 2024
Response from Heather on 18 Feb 2024
Dear Cassidy Thank you for choosing the Sheraton, and for the feedback. We have repaired the bathroom door issue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amol on 29 Jan 2024
We are glad you enjoyed your stay! Thank you for the good rating.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amol on 30 Jan 2024
We are glad that you enjoyed your stay!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite in the city!
Stayed 2 nights in Jan 2024
Response from Amol on 29 Jan 2024
Happy to be your go to hotel in the city! Thank you for the review and the rating Amanda.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with a view of the harbour
Stayed 1 night in Jan 2024
Response from David H. on 10 Mar 2024
Hi Matthew, I'm glad you enjoyed your stay. Thank you for your nice review. We hope to welcome you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amol on 13 Jan 2024
We are delighted to know you enjoyed your stay, thank you for the rating.

8/10 Good

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amol on 13 Jan 2024
Thank you for the good rating Krista, we are glad you enjoyed your stay.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Amol on 31 Dec 2023
Thank you for the good rating Lisa!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and friendly
Stayed 1 night in Dec 2023
Response from Amol on 18 Dec 2023
Hi Steven, thank you for the good rating and review. We are glad you enjoyed our hospitality!

6/10 Okay

Edwina

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Amol on 20 Dec 2023
Hi Edwina, we would love to know what we could've done better. Hoping to have you stay with us the next time your travels bring you to St John's.

10/10 Excellent

Tchomtchie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in Dec 2023
Response from Amol on 18 Dec 2023
We are happy to hear that you enjoyed your stay. Thank you for taking the time to leave us review.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Place was great for what we needed and had a great pool and fitness area as well!!
Stayed 1 night in Dec 2023
Response from Heather on 15 Dec 2023
Dear Kirk, Thanks for choosing the Sheraton. We are glad that you enjoyed your stay and hope to welcome you again.

10/10 Excellent

wayne r

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Heather on 13 Feb 2024
Dear Wayne,Thank you for choosing the Sheraton and for the rating

10/10 Excellent

Gideon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amol on 12 Dec 2023
Thank you for the good rating! We are glad you enjoyed your stay.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Always our first choice.
Stayed 1 night in Nov 2023
Response from Heather on 5 Dec 2023
Dear Amanda,Thank you for choosing the Sheraton. We are delighted to be your first choice, and thank you for your loyalty

10/10 Excellent

Sherrill

Stayed 1 night in Nov 2023
Response from Amol on 20 Dec 2023
Thank you for the good rating! We are glad you enjoyed your stay.

8/10 Good

Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views, amenities were great as well as staff and food. The only down, the hotel parking lot entry makes zero sense. If drive in to unload, there is no way out without going through paid parking area. It obviously a problem as there is a NO U-TURNS sign.
Stayed 4 nights in Nov 2023
Response from Amol on 30 Nov 2023
Hi Jackie, thank you for the feedback and apologies for the inconvenience caused. We either have someone at the Bell Desk or at the Front Desk to let guests out through the paid parking gate if they're here for loading/ unloading. We will ask the team to better communicate about the process.

6/10 Okay

Brandon

Stayed 1 night in Nov 2023
Response from Amol on 12 Dec 2023
Hi Brandon, we would love to know what we could have done differently to make your stay better.

8/10 Good

Wenwen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Nov 2023
Response from Amol on 20 Nov 2023
Thank you for the good rating! We are glad you enjoyed your stay with us.