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Ulasan untuk Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

3.5 out of 5
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
636 Yarm Road, Eaglescliffe, Stockton-on-Tees, England

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 85 dari 317 ulasan" "
Penilaian 8 - Bagus. 126 dari 317 ulasan" "
Penilaian 6 - Cukup Baik. 63 dari 317 ulasan" "
Penilaian 4 - Buruk. 30 dari 317 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 317 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

8,0/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We always stay here when visiting family. The staff are wonderful and very friendly. The room was clean and had everything you needed. Highly recommended
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Yvonne

Bepergian bersama keluarga
Disukai: Kebersihan
Positives were room clean and tidy, reception staff polite and courteous. Only area where we were let down was the service at breakfast and the quality of the food served. On the whole a positive experience.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Reservations pada tanggal 15 Mei 2024
Good morning Yvonne, thank you for taking the time to share your feedback! We are so pleased to hear you had a positive experience. Your comments will be passed onto Management so improvements can be made where necessary. Many thanks again.

8/10 Bagus

Helen

Disukai: Staf & layanan, kondisi & fasilitas properti
Hi Lovely hotel, very quiet, room service not great as tried them 3 times but received no answer on room phone but apart from that all fabulous food delicious staff lovely
Menginap 5 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 30 Apr 2024
Dear Helen, thank you very much for sharing your feedback - it is great to hear you enjoyed your experience in The Birdcage! We will pass on your comment regarding room service to Management, please accept our apologies for this. Many thanks

8/10 Bagus

Sasha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

ALISON

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely stay in a great size family room. Swimming pool for the kids was great. Staff all friendly and very helpful (we had a visit from the tooth fairy whilst there 😊 ) Pancakes for breakfast made the kids day! Good location with car to lots of things. Would recommend.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Reservations pada tanggal 30 Apr 2024
Dear Alison, thank you so much for your lovely review - we are so pleased the Tooth Fairy still managed to find you!! We hope to see you again soon.

6/10 Cukup Baik

Norman

Traveler bisnis
Like most UK hotels, this one is starting to show its age. The decor is dated and all says 1990's. Needs a refresh to get to 2020's standards.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reservations pada tanggal 3 Apr 2024
Good afternoon Norman, thank you for your feedback - this will be passed onto Management.

4/10 Buruk

Helen

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Reginald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great quality - superb value
Good location - quiet but pleasant 20 min walk to town centre. Easy parking. Very friendly reception. Accommodation functional but very clean, very comfortable bed & linen and a great shower ( looks new). Breakfast was an amazing feast - excellent quality full english and served by very pleasant young staff. Best all round value Ive had in years - and I have travelled a great deal !
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 7 Feb 2024
Good afternoon Reginald, thank you very much for your kind words! We are so pleased to hear that your stay exceeded expectations and hope to welcome you back in the future. Many thanks again.

6/10 Cukup Baik

Graham

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Mostly OK
You know all those little things that really make a stay special (nice bottles of mineral of mineral water, a shower that stays hot, a 'Do not disturb' sign for the door, heating that works...)? Well, this hotel had none of them. Having said that, it's basically OK. It's clean and comfortable (apart from the shower) and the staff do their best. The on-site spa (pool, gym etc) is good, although the sauna is something of a cupboard. Overall, I'd say they need to provide more, or charge less.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 10 Jan 2024
Good afternoon Graham, thank you for taking the time to share your review - we are pleased to hear that you enjoyed making use of our spa facilities. Please be assured your feedback has been passed onto Management for future improvement. Many thanks again

8/10 Bagus

Alison

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
A comfortable stay
The reception staff were welcoming and offered us coffee while we waited for our room. The room was a little underwhelming at first and very warm but we had a comfortable stay as the beds were comfortable, the room was clean and quiet. We switched the radiator down and opened the window. Breakfast was lovely and very hot. The service was a bit brusk and not very flexible. Overall we enjoyed our stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reservations pada tanggal 3 Jan 2024
Good afternoon Alison, thank you so much for taking the time to leave your comments - we are so pleased to hear that you enjoyed your stay! We hope to welcome you back in the future.

4/10 Buruk

Sam

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Room was very tired, walls covered in scrapes and smudges. Bathroom stunk very heavily of strong bleach. The ceiling in the halls have water marks from leaks. Food was extremely slow and waiting staff quite useless. Staff in general very friendly and helpful, just the hotel itself is very tired and dilapidated. I did not try the pool or gym so can't comment on them.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 13 Des 2023
Good morning Sam, thank you for taking the time to share your comments and please accept our apologies - please be assured your feedback will be passed onto Management for future improvement. Many thanks again

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Great staff and very helpful. Lovely reception, but the rooms are tired and could do with an update.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations pada tanggal 13 Des 2023
Good morning, thank you for sharing your comments - we are pleased to hear you enjoyed your stay with us! Your constructive feedback has been passed to Management. We hope to welcome you back again soon. Many thanks

8/10 Bagus

Larry

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Sandra

Tidak Disukai: Kondisi & fasilitas properti
Dated, grotty decor, mould in bathroom and on ceiling. Bed clean and comfortable
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reservations pada tanggal 6 Des 2023
Good morning Sandra, thank you for taking the time to share your feedback - this will be passed onto Management for improvement. Many thanks again.

10/10 Sangat Bagus

Graham

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were all friendly and very helpful. Thank you !
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reservations pada tanggal 29 Nov 2023
Thank you very much Graham for your 5 star review! We hope to be able to welcome you back in the future.

8/10 Bagus

andre

Disukai: Kebersihan
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

gary

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Andrew

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Unfortunately, it is the only hotel within sensible walking distance to family so we have little choice but to stay here. We've been before and had very poor experiences, so we wouldn't stay unless we had no other choice. We arrived at 13.00 and asked if we could check in. The delightfully blunt reply was 'No'. Apparently, check in is at 14.00 We set our expectations very low (in light of previous experience) to avoid disappointment. We deliberately didn't book dinner nor breakfast as these were not good previously. Just as well really, as we'd been told the dining room was fully booked. Funnily enough, when we walked past the restaurant at 19.00 on our way out to an excellent local restaurant, the dining room was very nearly empty. Whatever. The room was ok but the bathroom was tired and in need of cosmetic repairs. Also, there was an iron shaped burn mark on the carpet. If we had any other options, we wouldn't stay here and we definitely wouldn't recommend The Parkmore Hotel. If you can, find somewhere nicer, there are plenty around further out of the town.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reservations pada tanggal 29 Nov 2023
Good morning Andrew, thank you for taking the time to share your comments. After a busy check out that morning please accept our apologies that we weren't able to accommodate an early check in for you. Thank you for your further feedback, this will be passed onto Management for further investigation. Many thanks again.

6/10 Cukup Baik

Stacey

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Sandra

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Nirupamma

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Freezing Old Hotel Building
1. Radiator valves in the bedroom have been closed so no heating. Was freezing while it was raining outside. Complained so many times to the reception and finally was given a small heater to keep myself warm. 2. Mould around the tub 3. Wooden Flooring made noise while walking upstairs, old building needs proper maintenance!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reservations pada tanggal 8 Nov 2023
Good afternoon, thank you for taking the time to share your feedback and please accept our apologies - our Maintenance Team are now aware and will make the necessary improvements. Many thanks again.

4/10 Buruk

Robert

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Richard

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Gerard

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023

8/10 Bagus

Helen

Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Gerard

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad.
Room had a damp odour and tge bed was terrible. Swimming area and sauna /steamroom filthy.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reservations pada tanggal 11 Okt 2023
Good afternoon, thank you for taking the time to share your comments and please accept our apologies. This will be investigated further by Management. Many thanks

10/10 Sangat Bagus

Laurence

Menginap 1 malam pada bulan September 2023
Tanggapan dari James pada tanggal 16 Sep 2023
Thank you for your review

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari James pada tanggal 16 Sep 2023
Thank you for your review

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari James pada tanggal 16 Sep 2023
Thank you for your review

6/10 Cukup Baik

Stephanie

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Ok stay
Arrived Sunday around 3pm, had a Sunday dinner in the birdcage restaurant was very nice.. The room 114 not the best very worn. cream carpet quite stained walls marked and plaster chipped. We are a family of 4 with a 3 year old and 7 month old and the room just lacks things, no hair dryer or iron something you would expect in most hotels. No air conditioning and the room was very hot .. Swimming pool is lovely just a bit cold but worth a visit. Overall ok stay.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reservations pada tanggal 16 Agu 2023
Good morning Stephanie, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your Sunday Lunch and use of the spa facilities! Hairdryers, irons and fans are all available on request from Reception should you require them. Many thanks again for your review and we hope to see you again in the future.

8/10 Bagus

Jane

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Very nice
Room wasn’t very nice but then was moved to a suite. Bit noisy with deliveries and outside air con system/boiler system. All staff very friendly. House keeping girls all lovely! Sunday lunch was lovely! Never got to use the pool just the gym but very nice! Would definitely stay there again!
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Reservations pada tanggal 16 Agu 2023
Good morning Jane, thank you for taking the time to share your feedback. We are pleased to hear our team looked after you and that your Sunday Lunch was good! We hope to welcome you back in the future. Many thanks again.

8/10 Bagus

Shirley

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice holel
Hotel was very nice ,a great location nice walk into Yarm
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reservations pada tanggal 13 Jul 2023
Good afternoon Shirley, thank you so much for your lovely comments - we are so pleased that you enjoyed your stay! We hope to welcome you back in the future. Many thanks again.

10/10 Sangat Bagus

Simon

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely rooms and staff
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Reservations pada tanggal 5 Jul 2023
Thank you very much for your kind comments Stephen!

10/10 Sangat Bagus

Jon

Menginap 2 malam pada bulan Juni 2023

2/10 Sangat Buruk

Akhil

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Called the property late evening prior to booking, and queried regarding the restaurant and the electric charging pod. When got to the hotel (after couple of hours), only to find out the both electric charger is not working and the restaurant closed earlier than said time. Bed comfort was not great either
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reservations pada tanggal 21 Jun 2023
Good afternoon Akhil, thank you for taking the time to share your comments and please accept our apologies. Your feedback has been passed onto Management for further investigation. Many thanks again.

4/10 Buruk

Tony

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Mandy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This hotel could be great but is in really poor shape. Food limited eg instant coffee served at breakfast, no fresh fruit, gluten free and non dairy products not evident. Room very small. Prices high but inconsistent eg other friends paid different rates Really can’t recommend without improving significantly
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Reservations pada tanggal 14 Jun 2023
Good afternoon Mandy, thank you for taking the time to share your comments. Your feedback will be passed onto Management for further investigation. Many thanks again.

8/10 Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
helpful and pleasant staff
Helpful and pleasant staff and had a warm welcome Rooms clean and tidy and functional. Great shower in my room, although wall mirror was missing and light over the mirror that should have been there didn't work. Glass roof over the entrance and other conservatory rooves could do with a clean, but only a minor point. All in all a good stay and will certainly be going back
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reservations pada tanggal 14 Jun 2023
Good afternoon Paul, thank you for taking the time to share your comments - we are pleased that you enjoyed your stay! Thank you for the constructive feedback, this will be passed onto Management for improvement. Many thanks again.

6/10 Cukup Baik

Ian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Reception pada tanggal 6 Jun 2023
Good afternoon Ian, thank you for taking the time to share your comments and please accept our apologies for the issues you faced in our restaurant. This week we were phasing out our old menu and implementing our new menu so we are sorry that this affected your meal, this will be raised with our Kitchen Team and Management. We hope to be able to welcome you back in the future and many thanks again.

6/10 Cukup Baik

Patrick

Traveler bisnis
Disukai: Staf & layanan
Overall a good experience, staff were very helpful, Gym was great, although the false Fire Alarm going off at 05:50 did not help with a good nights sleep
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Reception pada tanggal 6 Jun 2023
Good afternoon Patrick, thank you for taking the time to share your comments - we are really pleased that you enjoyed your stay! Please accept our apologies for the fire alarm disruption, this was dealt with by Management with the guests in question, we are sorry about that. We hope to welcome you back in the future and many thanks again!

10/10 Sangat Bagus

Johanne

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

gary

Menginap 2 malam pada bulan April 2023

6/10 Cukup Baik

Margaret

Bepergian bersama teman
Limited breakfast choice and toaster badly needs replaced or given good clean. Property in need of updating.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Reservations pada tanggal 5 Apr 2023
Good morning Margaret, thank you for taking the time to share your feedback - your comments will be passed onto our Food and Beverage Team for future improvement. Many thanks again.

8/10 Bagus

Darren

Menginap 1 malam pada bulan April 2023

6/10 Cukup Baik

Shaun

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Disappointing!!
Room was VERY cold at all times even with the radiator at maximum. Bed duvet / linen was ripped and torn at one end. No hot water in the morning when I tried to wash. Restaurant food was below average. Dust on display shelf in restaurant.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Reservations pada tanggal 22 Mar 2023
Good morning, thank you for taking the time to leave your comments and please accept our apologies for the issues you encountered, this will be investigated further with the team. Many thanks again.

6/10 Cukup Baik

Nev

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reception staff excellent. Room I stayed in was claustrophobic, drab, eggshell/beige walls, the layout was not cohesive, the bed was a few inches off the ground like a Japanese house, which I did not like, having the window open let in a lot of noise, with neighbouring front driveways being very close by with a lack of privacy, and overall I did not like the room much at all. Breakfast was ok but when ordering 2 cooked dishes, they were brought out at the same time so one went cold and was wasted. A little thought would say bring one then the other. Food quality was acceptable. Selection of breakfast was good.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Reservations pada tanggal 8 Mar 2023
Good morning Nev, thank you for taking the time to share your comments and we are pleased our Reception Team looked after you well. Your comments will be passed onto the relevant departments. Many thanks again.

10/10 Sangat Bagus

Patrick

Menginap 1 malam pada bulan Februari 2023