Hotel Mewah di Stoke-on-Trent

"We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior"

"Clean room, helpful staff"

"Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

"Surpassed all expectations just about .. My only slight criticism was that the children’s pool access was restricted to 8:30–10:00am, which felt quite limiting. Trying to fit both breakfast and a family swim into that short window and all by 10am made the mornings feel a little rushed. Overall, though, we had a fantastic stay and somewhere we would happily return to."