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"This place was perfect. We spent our 20 years wedding anniversary here and absolutely no regrets. The staffs were very pleasant and welcoming. I looked forward to the breakfast in the mornings because it was exceptional. I will definitely be back."

"The staff at the Hotel Zi are very compassionate and very kind; they do their best with what they can, as far as resources, the property, and managing the behavior of numerous guests and unpredictable issues. That said, there are small carpet stains and damage to the walls which require paint and some work along the baseboards. Though it was a non-smoking room, from the moment I stepped off the elevator and began walking toward the room, it smelled as if I were walking through a smoke filled hall to get to the room and it was like this each day I was present; the odor was quite offensive. Upon check in, for which I am grateful staff was very, very friendly about allowing early on a Saturday at 2pm, I learned the TV was not connecting to any services. They tried to switch my room, however the same problem existed in the other room, too. The hotel was unable to resolve the issue until mid-morning Monday, and also shared that there had been other guests who reported the same connectivity issue. Finally, I tried the buffet style breakfast one morning and it was completely cold and the toaster was not functioning, either. The front desk manager later explained that the person in the kitchen is new and may have forgotten to press the buttons to keep the food (eggs and sausage) warm or to plug in the toaster. Finally, there was also a guest who played music so loudly it echoed from his room and down the hall and through the walls. Soundproof? Not so much. "

"Breakfast great! Staff very friendly and service was excellent! Clean room with air conditioning. "

"Good location. Friendly staff."

"Quiet and clean this is my second time stay here I like this place"

"Good clean room, fantastic breakfast."

"The facilities were excellent. The location to the Christmas market was perfect. Highly recommend!"

"positive - location negative - dirty floors and carpets, poor breakfast (exactly the same every day), cleaning process could be supervised."

"This is my go-to hotel when I am in Karlsruhe for business. The location works well, the restaurant is good, and the cigar bar is a nice touch. The staff is generally friendly and professional. The spa area is one of the highlights: spacious, clean, with a nice bar, a solid pool, and especially excellent saunas. That part of the hotel feels well maintained and thoughtfully designed. However, the rooms are a completely different story. Some of the single rooms feel extremely outdated, almost like a small guesthouse from decades ago. The design, furniture, and overall atmosphere do not match the standard suggested by the common areas. Even the suites, while better, are still clearly dated. It honestly feels like two separate worlds: modern public spaces and spa versus rooms that have not kept up with the same standard. If you book here, pay close attention to the room category. The difference is significant. And if you expect a more modern or premium room, be prepared for rates above €200 per night. Overall, a good business hotel with strong facilities, but the room quality is inconsistent and does not fully align with the rest of the property."