Find hotels in Sugarland Run, VA from Rp1.388.115

"Pros: location and access to subway, breakfast. Cons: cleanliness+housekeeping, customer service Had to ask for a room change upon arrival due to uncleanliness (floor dirty and hair in bathroom). The new room offered had sheets that appeared food stained and used. We weren't willing to change the room again since it was clear that the housekeeping standards are low. When linen change was requested and not addressed promptly, we offered to change them ourselves if given a new set just to be told repeatedly that housekeeping staff had to do it themselves. Five hours later, we came back to the room to find that someone simply left incomplete sets of sheets on the counter for us to change. We had to go back to the front desk to ask for missing pieces. This place has terrible communication between staff and is unable to address basic customer concerns. Calls to the front are unanswered. During our stay we never saw clean towels by the pool side (9th floor), leading to more trips to the front desk (2nd floor). Parking is easily accessible. If you need in/out privileges then pay 35+ with validation through the hotel. With metro access, we paid daily rate of 26 at the garage, which is much more reasonable. On a positive note - the restaurant and breakfast staff were excellent, friendly, and incredibly attentive."

"Room was nice, but the bathroom was very dated. The beds were terrible. 3/5"

"clean room. good 1 day stay. "

"Had to wait for staff to check in, but once someone got there it was fine. My room didn’t have regular coffee pods and I didnt notice. Lobby coffee wasn’t out before 5 am when I had to leave so that was sad. They checked in via text mid day, I told them I need regular coffee and they had some in my room by the time I got back that evening. All in all pleasant experience. It felt clean and safe."

"The room was spacious and very clean. Nice big cable tv, refrigerator and safe. Only thing that could have made it better is if there was a microwave in the room. Check-in agent was very friendly, informative and quick. The checkout agent could have been a little bit friendlier. Self park was very easy and $30 a night. My rate had free breakfast which ended up being $10 credit per person to the Brown Bag restaurant at the hotel. Food was delicious!"

"Great breakfast! Clean and comfy. "

"Staff is amazing specially fella"

"Very nice hotel, close to the mall, and plenty of restaurants. Wegmans located right next door, if you need to pick up anything. The breakfast buffet is just ok."

"The room is old and smelly a bit. The mattress is not comfortable. The noise of air conditioner is loud, and the room isn't soundproof. "