Garden Private Pool Villa (Free entrance to Bali Zoo) | Private pool
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Reviews of Sanctoo Suites and Villas

5 out of 5
Sanctoo Suites and Villas
Jl. Raya Singapadu, Gang Beji, South Ubud, Sukawati, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Vu

Stayed 3 nights in Mar 2024
Response from Sanctoo Suite and Villas on 6 Apr 2024
Dear Vu,Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud, Bali...Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali

10/10 Excellent

layne

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very neat staff friendly great views highly recommend
Stayed 2 nights in Mar 2024
Response from Jimbarwana Hotel on 23 Mar 2024
Dear Mr. Layne,Thank you very much for staying with us. It's our pleasure that you enjoy your time Jimbarwana Hotel. We do appreciate the review and the rating. We hope to see you again.

8/10 Good

nizar

Liked: Amenities
Many things in the villa were dated. PowerPoints didn’t work. Pool is awesome, breakfast could be better. Staff were kind
Stayed 5 nights in Aug 2023
Response from Sanctoo Suites & Villas on 15 Sep 2023
Dear Mr. Nizar,Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud,Bali...Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do apologize for the inconvenient you experience during your stay with us. We will deliver the message to our team and management, to ensure a better service for our every valuable guest in the future. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali

2/10 Terrible

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was far off to the main tourist strip. More so in the badk streets of Ubud. The room was not clean. Both towels i attempted to pickup had makeup stains and dirt from previous people. The toilet had a dirty ring around it. The bed sash also had stains on it. The seat in front of the bed had a dead bug. We immediately checked out after 10 minutes. Did not unpack at all. Definitely not a 5 star resort - more of a 2 star. Very old and outdated. Nothing is modern. Would not come back or recommend.
Stayed 3 nights in Jul 2023
Response from Sanctoo Suite and Villas on 3 Aug 2023
Dear Ms. Gina, We would like to Thank you for getting in touch about your experience staying with Sanctoo Suites & Villas We feel bad for the circumstance that occurred during your stay and we can see how this would put a downer on your day.As our area is a tropical environment, we apologize that we are unable to provide the maximum quality control in order to prevent the house lizard from entering the villa. They are not harmful in any way. We will strive to provide the best service possible to our guests, by improving the standards of cleanliness, amenities, and products. However, we sometimes fall short of this, and we are committed to preventing this from happening again in the future and taking this case seriously.Please let us know if there is anything else that you would like to discuss, we always appreciate feedback from our guests, and please do not hesitate to contact me should you require to have further assistance

10/10 Excellent

carlos

Stayed 2 nights in Jan 2023
Response from Sanctoo Suite and Villas on 15 Jan 2023
Dear Carlos,Warm and Sanctuary greeting from Sanctoo Suites & Villas Ubud,Bali...Thank you very much for staying with us. It's our pleasure that you enjoy your time at Sanctoo Suites & Villas. We do appreciate the review and the rating. We hope to see you again at Sanctoo Suites & Villas your luxury private gateway in Bali Kind Regards Sanctoo Suites & Villas

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay!
Throughly enjoyed our experience at The Sanctoo Villas! The villas were amazing, very well cleaned and kept and out of the world! We loved having free admission to the zoo which was also a massive plus of the stay at the zoo. The only negative was a late check in as we arrived on time at 2pm for check in time which it was said to be, and were not checked into the room at 3:30pm and didn’t have our bags delivered until 4pm, however I completely understand if there was issues with previous guest and late check outs. The staff were professional and great at resolving the issue as well as giving a sincere apology! Also very thankful for the man who was on the reception desk at night for helping us with a taxi to our next destination as 3 of our taxi’s we booked cancelled.
Stayed 1 night in Jul 2019
Response from Eka On Behalf of Managent The Sanctoo Villas & Spa on 1 Aug 2019
Dear Ms. Shannon, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. Really appreciate for your kind feedback, we will do our best to improve our services in any area. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location especially when traveling with kids. In the middle of the zoo. Fantastic staff, big villas and great restaurant.
Stayed 3 nights in Jan 2019
Response from Eka on 13 Jan 2019
Dear Guest, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during with us at The Sanctoo Villas & Spa. In the meantime, we look forward to welcoming you back during your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

6/10 Okay

E, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall; high end experience with a high end price tag. You can play with elephants and eat with orangutans. Their American style meals were mediocre, the breakfast was good, the Asian dishes were better. It is located near Ubud, which is driving distance to other tourist spots (Goa Gajah, Monkey Forest, Mount Batur, and etc.). I ordered steak and it reminded of a steak I would get at a major diner out here in the US (think Dennys or Waffle House). The Nasi Goreng (Asian fried rice) for breakfast was good. Other villas delivered the breakfast to your room, this villa required you to walk to the restaurant or you can request their golf cart to taxi you to the restaurant free of charge. The customer service was good and the employees were kind. The price tags were similar to how they would be at an american hotel, but being in Bali. The room was nice with HD tv’s, full sized tub, king sized bed, gazebo next to a pool. Remember, the villa is owned and operated by the zoo, so keep in mind there will be a lot of children around. The kids were yelling and running around next door which became somewhat of an issue as it got later into the night and I wanted to sleep. You get unlimited entrance to the zoo which comes with your villa stay. The zoo was a great experience and you can get up close and personal with plenty of exotic animals. You can pay to feed a bengal tiger or have your breakfast with an orangutan.
Stayed 3 nights in Nov 2018
Response from Eka on 13 Jan 2019
Dear Guest, Warm and sanctuary greetings from The Sanctoo your luxury private villa in Bali... First of all, thank you for your time to write your experience stay with us in The Sanctoo Villas & Spa. Thank you for your positive feedback and we will do our best to improve our services . See you again in near future time. Best regards, Eka On behalf of Management The Sanctoo Villas & Spa, Bali

6/10 Okay

Yi Lian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in the Elephant Villa no 12 and we had bed bug bites and my skin had a slight rash after I swam in the pool. But we do love the proximity to the zoo.
Stayed 2 nights in Oct 2018
Response from Eka on 13 Jan 2019
Dear Yi Lian, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your reviews about The Sanctoo villa & Spa. We extremely sorry for the bad experience during your stay at our property and we are in the progress for fix it. Hopefully we have an opportunity to welcome you back in the future. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning villas
The villas are beautiful, clean, spacious and have lovely pools. We had dinner with the elephants one night, great value, delicious buffet and amazing interaction with elephants, orang-utans and other animals. Two dance shows included that were great. The only let down was breakfast.One morning was breakfast in the restaurant. The choices meant you could have fruit, but then no juice, muesli but no toast. Next morning we ordered in the villa. We were shocked that it cost IDR 150.000 for delivery to the villa, and it was stone cold, one strip of fat to pass as bacon, decent coffee was extra too. Also we booked delivery for 9.30 to sleep in. Yet got a call at 8 am to confirm our order! At the price of these villas breakfast needs to be great, no extra cost for delivery and quality ingredients. Otherwise loved the villas and we will be back.
Response from Eka on 16 May 2018
Dear Wendy, Warm and Sanctuary greeting from The Sanctoo your luxury private villa in Bali... Thank you very much for taking time to write a feed back and we deeply apologize for any inconvenience regarding the breakfast. We have shared your feedback to our team, and have made some improvement in order to increase the quality of our services. Thank you for your kind attention and hope still have chance for us to welcome you back again in future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Ubud, maybe the best in Bali
This is without doubt one the best hotels I have stayed in. Very personal, very thoughtful and amazing service and quality. The grounds are stunning, the rooms are huge, the free entry to the zoo is also great. I would recommend this as the best hotel in Ubud easily maybe the best in Bali!
Stayed 6 nights in Dec 2017
Response from Eka on 13 Jan 2019
Dear Joshua, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during stay with us. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay. Just need more food variety.
Stayed 3 nights in Sep 2017
Response from Eka on 13 Jan 2019
Dear Samir, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. Great to hear that you had enjoyable stay with us. Highly appreciate for your feedback about our food variety. It have been well noted and put it on our priority concern for further follow up. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury retreat
Amazing villas! The staff are amazing and couldn't do enough for you and you are also staying right in the grounds of the zoo which is amazing. The zoo itself is lovely, quite small but a really enjoyable morning or afternoon out. The villa and private pool are beautiful with a huge bathroom. The only downside is the restaurant which although is good quality lacks a little in menu choice.
Stayed 3 nights in Aug 2017
Dear Mr. Luke, Warm and Sanctuary greeting from The Sanctoo your luxury private villa in Bali... We really appreciate for such excellent feedback and thank you very much for your recent stay at The Sanctoo Villas & Spa. On behalf of the management and staff of The Sanctoo, we would like to express our gratitude of your kinds words during your stay with us and experience at Bali Zoo. Thank you and we look forward to welcoming you back during your next visit at our island. Best Regards, Raditya Reservation

8/10 Good

Georgia

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with friendly staff. Unfortunately very few of them could speak English, including the front desk staff at times, which made organizing simple things like transport and the bill very difficult.
Stayed 3 nights in Aug 2017
Response from Jennie on 16 Aug 2017
Dear Mr/s. Georgia, Warm and sanctuary greetings from The Sanctoo your luxury private villa in Bali... First of all, thank you for your time to write your experience stay with us in The Sanctoo Villas & Spa and deeply apologize for delay reply to you. Thank you for your positive feedback and we will do our best to improve our services. Wishing you a joyful vacation during your visit to our exotic island at Bali. See you again in near future. Best regards, Management The Sanctoo Villa & Spa, Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amacing and beautifull hotel!!
Rooms: perfect, 100% privacy, clean, luxurius... excelent!!!
Response from Eka on 13 Jan 2019
Dear Guest, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during stay with us. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Victoria, San Francisco, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star luxury at its best, spectacular stay
I've stayed in many hotels around the world and this is by far the nicest place i've ever stayed. It's quiet, serene, the staff is incredibly attentive and the food is incredible. Having your own private pool is incredible. I cannot recommend it highly enough!
Response from Eka on 13 Jan 2019
Dear Ms. Victoria, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. Really appreciate for your kind feedback, we will do our best to improve our services in any area. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay if you like the zoo, rainforest + ubud
Brilliant hotel very private not overpriced or over developed. Unbelievable setting, amazing villas and amazing location with free buggy rides and free entry to the zoo. One of the best stays I have ever had
Response from Eka on 13 Jan 2019
Dear Mr. Joshua, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during stay with us. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

8/10 Good

Gaurav, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Luxurious Villa in Bali...
The VIlla is just like heaven you can imagine anything more on this. The Staff is too Friendly and really helpful. The rooms are super clean and you feel like you are in palace.\ Just need to improve on Vegetarian stuff and Breakfast keeps repeating always which is a bit sad.
Response from Eka on 13 Jan 2019
Dear Mr. Gaurav, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. Really appreciate for your kind feedback, we will do our best to improve our services in any area. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente expérience. Très bon emplacement
Stayed 2 nights in Jul 2022

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Yuci on 22 Jan 2022
Dear Jeseper Warm greeting from Sanctoo Suites & Villas Thank you for taking the time to give us your reviews about Sanctoo Suites & Villas. We will always looking forward to welcoming you back at our property on your next holiday.

8/10 Good

b.w.m.

Stayed 3 nights in Dec 2019
Response from Yuci on 22 Jan 2022
Dear B.W.M, Warm greeting from Sanctoo Suites & Villas Thank you for taking the time to give us your reviews about Sanctoo Suites & Villas. We will always looking forward to welcoming you back at our property on your next holiday. Kind Regards,

10/10 Excellent

jung wook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from The Sanctoo Villas & Spa on 30 Jan 2019
Dear Mr/s. Jung Wook Warm greeting from The Sanctoo Villas & Spa Thank you for taking the time to give us your reviews about The Sanctoo Villas & Spa. We will always looking forward to welcoming you back at our property on your next holiday.

10/10 Excellent

younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour inoubliable
L'accueil est chaleureux et l'accès à la villa rapide. La villa est splendide, spacieuse, sobre et offre une très belle vue sur la rivière (un peu bruyante selon ma femme). Le petit déjeuner est bon et le service impeccable. Le diner avec les éléphants est plutôt sympa mais ne vous attendez pas à qlq chose de "nature" c'était plus un spectacle qu'un moment privilégier. La pluie ne nous a pas permis de faire le bain avec les éléphants Un grand merci à toutes l'équipe et Yowin qui a fait le guide pendant une journée (volcan, temple, rizière...) ce fut une journée magnifique.
Stayed 2 nights in Aug 2018
Response from Eka on 13 Jan 2019
Dear Mr/s. Younes, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. Really appreciate for your kind feedback, we will do our best to improve our services in any area. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Villen zum Zweisamkeit genießen!
Sehr angenehme Atmosphäre. Mitarbeiter unglaublich freundlich und darauf aus, alle Wünsche zu erfüllen. Schöne Villen mit riesigem Bad und tollem Pool! Freier Eintritt in den Zoo, der direkt an die Unterkunft angrenzt. Essen im Restaurant teurer, aber lecker. Es hätte allerdings mehr vegetarische Auswahl geben können. Auf Nachfrage gab es dann aber auch vegetarische Speisen. Im Spa gibt es fast jeden Tag ein besonderes Promo-Angebot. Die Massagen waren auch sehr gut.
Stayed 5 nights in Oct 2017
Response from Eka on 13 Jan 2019
Dear Guest, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during stay with us. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa

10/10 Excellent

Pamela, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Villa. Everything I expected and more!
Very nice, clean Villa! Staff very nice and very helpful! Close to Bali Zoo. Unlimited entry to Bali Zoo during your stay. Villa very clean. Beautiful pool. Staff will help you book tours, a driver, romantic dinner in your Villa, and more! Staff gave me a cake for my birthday and decorated my room. I loved my stay at the Sanctoo Villa!!
Breakfast every morning at Sanctoo Villa
Elephant ride at Bali Zoo
Petting the Elephant at Bali Zoo
Our view every morning
Stayed 5 nights in Aug 2017
Response from Natalia Jennie on 28 Aug 2017
Dear Ms. Pamela, Warm and Sanctuary greeting from The Sanctoo your luxury private villa in Bali... We are grateful for such amazing feedback during your recent stay at The Sanctoo Villas & Spa. We are also very delighted to hear that you had a remarkable experience at The Sanctoo Spa & Wellness. Thank you and we look forward to welcoming you back during your next visit at our island. Best regards, Management The Sanctoo Villas & Spa

8/10 Good

lamine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un havre de paix et de luxe
Superbe hôtel avec des villas belles et confortables. Une piscine dont les enfants ont profité à fond du matin au soir, les températures aidants. Le zoo adjacent est accessible à volonté et il est jolie, avec une interaction directe avec beaucoup d'animaux (on peut même nourrir les tigres). Le service est au top. Il est juste dommage qu'il n'existe pas de villa avec deux chambres, ce qui aurait été plus confortable pour une famille comme la notre. Et, selon moi, les villas sans vue sur jardin permettent d'être mieux isolé, car concernant celles avec vue sur le jardin : quand vous voyez ... On vous voit !
Response from Eka on 13 Jan 2019
Dear Lamine, Warm and sanctuary greetings from The Sanctoo Villas & Spa your luxury private villa in Bali... Thank you for taking the time to give us your review toward The Sanctoo Villas & Spa. We extremely grateful for such wonderful feedback and you have found the comfortable experience during stay with us. In the meantime, we look forward to welcoming you back on your next vacation at our peaceful island in Bali. Best Regards, Eka On Behalf of Managent The Sanctoo Villas & Spa