Search Hotels Near Sungei Wang Plaza, Kuala Lumpur

"overall I am happy with my stay "

"Cool and clean room. "

"Staff was very helpful. Serve free afternoon tea. "

"Impeccable and friendly services."

"Good location and easy to meet up with people "

"Friendly staff, good service, good location to night market! "

"Very good choice of breakfast and friendly staff"

"Incredible stay at the Mandarin Oriental. The staff were lovely and helpful. Amazing central location and we had a fantastic scenic view of the Petronas towers! The room was spacious. The pool area was also lovely with an amazing view and the gym had a variety of equipment with the sauna, steam room, cold plunge and hot tub! Would 100% recommend to anyone visiting KL! "

"I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management."