Search Hotels Near Sunset Park at Lake Carolina, Columbia

"I stayed at this property for a very short visit and unfortunately had a concerning experience with both room conditions and how issues were handled by management. Upon check-in, there were crumbs on the floor near the bed. When this was brought up, I felt the issue was dismissed and the crumbs were attributed to my child, despite us having just arrived and only having brought pizza into the room after noticing the condition. During my stay, the vanity fixture in the room fell and landed on me. This same broken vanity/board had exposed nails, and I was later instructed to move it myself, which created a serious safety concern. Instead of this being treated as a maintenance or safety issue, I was told I had “forcibly caused it to fall” which felt like blame was being shifted rather than the issue being addressed appropriately. Additionally, the door lock in the original room did not function properly, which resulted in us needing to change rooms late at night around 11pm. During this process, a staff member mentioned she would “get in trouble” for moving us but also stated that “the customer is always right,” which felt unprofessional and confusing given the situation. Overall, while many staff members were kind and helpful—including housekeeping, who were pleasant and responsive, and the breakfast attendants, who were especially friendly and attentive—the experience was significantly impacted by how the issues were handled by management."

"Best breakfast, best staff, best stay!!"

"Terrible experience. When we first arrived to the room, you could smell marijuana inside the room. Our room had a balcony that overlooked the pool area. As soon as you opened the balcony door you were hit with an overwhelming smell of marijuana. I had children with me that couldn’t use the pool due to the overwhelming smell of marijuana. The beds were also horrible. They were like sleeping on a piece of plywood. We checked out a day early due to this. I asked for a refund on the night we didn’t use, only to be told this had to be done through hotels.com. Hotels.com tried to reach to the hotel property several times only to be told they had to contact the manager during certain times. To my knowledge they could never reach the manager. When I first contacted hotels.com about the refund of the night we didn’t use, they advised me the hotel property said I wasn’t checked out. I checked out with the front desk clerk before I left. I called the hotel property asking if they had me checked out. They said no. I told them I checked out at the front desk and needed to be checked out. The girl on the phone was rude and said yeah we’ll do that. I would never recommend this hotel to anyone."

"Clean room, pet friendly, staff was great. Easy to find and restaurant was handy."

"Great stay and big and clean rooms"

"Wonderful stay for my business trip . Comfy beds , breakfast buffet with wide variety quiet great for reacting and convenient for shopping and highway travels"

"When I booked this room at Hotels.com the total cost was supposed to be $72.37 with all taxes, fees, trip insurance and OneKeyCash discount. However, La Quinta billed my credit card $100 for the room. Breakfast was below standard. Coffee was undrinkable. No oatmeal among food options "

"Great coffee and front desk service!"

"Our usual stop on the spring trip home. Great breakfast!"