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"Disappointing Experience During a Critical Stay We stayed at the Andaz during Academy Awards weekend for business, and the experience was frustrating from start to finish. At check-in, there was confusion with incidental charges. I was told my card was declined, so I provided another—only to later confirm the first had been charged. The hotel placed holds totaling about $1,200 across two cards. Completely unnecessary. The biggest issue was the elevators. One bank was partially out of service, and there is no guest staircase. One morning, we were stuck on the 5th floor for over an hour and missed an important breakfast meeting. A housekeeping staff member eventually helped us use a service elevator. This is unacceptable, especially during a major event weekend. We chose this hotel for its proximity to industry events, but the elevator issues made it difficult to move efficiently or host meetings—it was honestly embarrassing. Breakfast at Riot House was also disappointing: a mediocre buffet at $122 for two (no alcohol). A manager said incidental charges would be removed, but they were still on the final bill. The overall experience was not worth the price. We will not stay here again and do not recommend this hotel. Overall, what was once a hip, rock-and-roll–inspired property now feels like a tired old rocker trying to stay relevant—and failing."

"Staff is super friendly."

"Room wasn’t cleaned daily, wifi did not work, painting fell off the wall upon entry."

"All good"

"Had a wonderful week stay. All the staff was very friendly and helpful and knowledgeable of the area. The location was central to a lot of the touristy stuff which for our trip was great and was a very short ride to Universal. I would 1000% stay here again without any hesitation. "

"Staff was amazing, room was great, location is wonderful for shopping and dining."

"The room we reserved was to include an in-room 2-person bathtub. The tub did not have a drain plug and the Hotel would not/could not provide one. So it could not be uses. It's one of the main reasons we chose this room aside from it's location. So the ammenaties were falsely advertised. Additionally, the room had a lot of ambient noise from the building mechanical equipment and there was no closing door between the toilet and the rest of the room. so there was privacy while using the toilet."

"My Home Away From Home "

"Staff was friendly & helpful. Very good vibe at the property, valet parking had great service!"