Surabaya hotel guide. Accor Hotels hotel in Surabaya, East Java

"As a five star hotel can't you use a better hair dryer?"

"I always travel with Four Points Sheraton and while I'm traveling in Indonesia I booked mostly Four Points... right from the start we had issues with AC it didn't go lower then 23C.. all the usb plugs were not working, technician said it would take one hour this is unacceptable! I requested an upgrade to a junior suite that I would pay they told me the hotel is full, duty manager called me and offered same room but another floor again AC issues .. breakfast buffet not fresh pastries stale 👎"

"Great hotel. Conveniently located."

"Clean room and breakfast very nice "

"Staff friendly and very helpful "

"Had an enjoyable stay"

"Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again. "

"This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in."

"It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!"