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Reviews of G Suites Hotel by AMITHYA

3.5 out of 5
G Suites Hotel by AMITHYA
Jl. Raya Gubeng 43, Surabaya, East Java

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 137 reviews" "
Rating 8 - Good. 59 out of 137 reviews" "
Rating 6 - Okay. 33 out of 137 reviews" "
Rating 4 - Poor. 8 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Prasetyanti

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
For a simple check in, we had to wait quite long. Then the water inside the room is brown and small flow, the heater does work even work too much so that we had to take a shower with the water like coming from hell (too much hot water). The temperature of the water couldn't be adjusted to normal temperature. Even if the location is good, I think there are still other better budget decent hotels at the same location. I will not come back here next time.
Stayed 1 night in Jun 2019

10/10 Excellent

kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the location and minibar. hard to find a room with minibar nowadays.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Could be better
The members of staff were polite and accommodating, however - check in was delayed because room wasn't ready at 4pm - requested for a non smoking room but wasn't available - given a suite on the 10th floor, right below the pool/jacuzzi level. We could hear banging and clingking sounds from the ceiling from our bed. - air conditioning wasn't working. Went down to ask for a change of rooms but none available. Sweat whole night despite their technician's best efforts - given a change of room the next day, non smoking level. Air conditioning was blowing hot air. We tried to off/on, remove key card etc. The room phone wasn't working for us to call reception so had to go down again. - technician fixed the ac But by then, our faith in this hotel had diminished. Oh ya.. random school kids had an event over the weekend and hung around the lobby and room corridors at night. Maybe this doesn't happen all the time.. Just our luck. But it didn't help.
Stayed 3 nights in Apr 2019

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Very Good. Staff very helpful
Stayed 2 nights in Dec 2017

6/10 Okay

Adeline, Surabaya

Pleasant hotel but not near to any Malls/eateries.
No tourist map provided by the hotel. Therefore one has to go anywhere by taxis. Traffic was horrendous. No system. Cars still passed at Traffic red light! I was nearly knocked crossing the road in front of the hotel!! My case was not as a tourist there but a diverted one due to the closure of airport in Bali re the eruption of Mt Agung! I had to spend 2.5 days in Surabaya before I could fly back via Malaysia! I won't rate it as a nice stay in Surabaya.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
This is just a typical big hotel but the staff here helped me so much since I was travelling alone. The rooms were quiet and comfortable and clean.
Stayed 1 night in Jun 2017

8/10 Good

Fadly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good
Stayed 1 night in Jun 2017

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
just an Ok hotel
This is a relatively new hotel but the overall condition is what you pay for. Its not very well kept and cleanness could be much better.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Central location. Close to cafes and restaurants. Highly recommended. Big rooms and very clean and modern. Like 5 star hotel at 3 star prices. Very clean and they have an amazing funky bar and cafe. Great gym, parking and swimming pool also provided.

2/10 Terrible

Benjamin

Liked: Cleanliness
Disliked: Room comfort
Paradise for chainsmokers (at your own risk)
Terrible stay in which I ordered a double bed and they allowed themselves to be overbooked. Staff gave me a double bed smoking room which I flatly refused and she lied to me it's not a smoking room. Went into room and there was the heavy smell of deodorant smell to musk it. 15 mins later smoke smell came back and my sinus became really bad. Went down to complain and they gave me a suite room whcih smelt even worst. Finally I was forced to settle on a twin bed room in which I have no use for. Terrible hotel.

8/10 Good

S Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

atik

Disliked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, great rooftop bar
It was a lovely hotel, rooms slightly on the small side, friendly staff. But English not great for tourists trying to plan onward travel, we asked for timetables for busses and trains, and they tried the best they could, but it would be good to have a bit more knowledge of these things at the front desk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

S.RAVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Vladimir, Bali

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I had a bad experience
First of all, I like the room and in general I think the hotel is good. But sometimes things happen and things don't work out as we plan. We arrived late at night for a check in, traveling on a road trip from Jakarta to Bali. When booking hotel chosen double bed, and having a big choice of hotels to choose from, I don't want to be gambling at this. On arrival we were not told that there is no double bed room and only when went up to the room we have seen its a twin room. When came down and asked that we booked a double, we have been told that all are busy. There is a higher standard room with double bu we have to pay additional to get it. Even though it was after 2 am and they had no chance to rent it out. On remarks that we have booked a double we were told that it is not guaranteed when booking threw expedia and is only a preference. Honestly I am not happy with that expedia, I want to get a room I choose at the booking. When we understood that have no choice and a refund would be a great hustle and it was too late already, we went up to our twin room where we found no toilet paper and a leaking air conditioner making a lot of noise. When called reception, a repair person came up with ladder and started to fix it. All this after 2 am morning! We were getting irritated, when we were proposed a different twin room with a working air conditioner. As I said I believe the experience in this hotel could be great, but if I book a double bed I want to get it.

8/10 Good

barry g.

Liked: Cleanliness, staff & service, room comfort
Excellent Brunei tourism base
Brunei's capital has few hotels, almost no taxis, limited local buses, and only a handful of sightseeing attractions. Thus the Capital Residences' shuttle service is a crucial bonus for a clean apartotel that provides good breakfast.

8/10 Good

Genta, Cilegon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel in Surabaya
This is my second stay in G-Suites, everything still nice
Response from G Suites Hotel Surabaya on 2 Apr 2016
Dear Genta, Thank you for sharing your experience stay at our hotel. Glad to know that our property and service has met your expectation. We will keep improving so that we could always give the best service to our guests. We are looking forward to welcoming you again at G Suites Hotel Surabaya. Keep Groovy, G Suites Hotel Team

8/10 Good

Laura, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G for great suites hotel
Well i bookes for standard room since i thought that this room was available as well for extra bed. Unfortunately it wasnt. However reception upgrade the room. I really appreciated that and make my day bright.. This hotel also has good capuccino coffee.. really enjoy staying at this hotel
Response from G Suites Hotel Surabaya on 26 Mar 2016
Dear Laura, Thank you for your time sharing your experience during stay with us. It’s always encouraging us to be more groovy every time we knew that our service and facilities has delighted and give you a memorable stay. I will personally send your compliment to my team, believe it will boost them to give the great service always. Can’t wait to welcoming you again at G Suites Hotel Surabaya. Keep Groovy, G Suites Hotel Surabaya Team

8/10 Good

Laura , Colchester

Liked: Cleanliness, property conditions & facilities, room comfort
Good for business!
This hotel is good for business as situated in center of Surabaya. Room was fairly clean but when we arrived we asked to move rooms because the bed sheets were dirty. Breakfast is not great, lots of Asian food but not much selection for a Western palate. Staff fine, cafe at the top is cool, but they don't really serve much alcohol, just a few beers. Wifi good.
Response from G Suites Hotel on 4 Oct 2015
Dear Laura, Thank you for staying at G Suites Hotel. Glad to know that overall you enjoyed staying with us. Please accept our apologies about the dirty bed sheets. Thank you for let us know, we will try to improve more for our housekeeping service and breakfast menus. G Suites Hotel Team

6/10 Okay

Tia, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, effective staff, nice location.
A short stay to catch early flight next morning on sunday. I stayed at 3rd floor but at 11 pm the music from club downstairs came trough, so I asked to switch the room. Reception responded quick, within 15 minutes I was already on the 6th floor ready to continue my sleep.
Response from G Suites Hotel Surabaya on 7 Nov 2015
Dear Tia, Thank you for sparing your time and sharing your experience during your stay with us. Great to know that our service and facilities has delighted your stay. We're sorry for your inconvenience about the music from the lounge. Thank you for let us know, so that we could help to make your stay comfortable. We’re always looking forward to welcoming you again at G Suites Hotel Surabaya Keep Groovy, G Suite Hotel Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Decent modern hotel, and staff were helpful. The problem is smaller rooms are tiny with no storage or hanging space. I also noticed many of the towels or sheets while clean, had old stains on them and needed to be replaced. It's in a pretty convenient area, close to some dining and malls.
Response from G Suites Hotel Surabaya on 7 Nov 2015
Dear Sirs, Thank you for staying with us and sparing your time for sharing your experience during your stay with us. Glad to know that overall our service and facilities has delighted your stay. We will share your compliment to our team, we believe it will boost their motivation to give the best service always. Please accept our apologies for your inconvenience related to our towels this has been noted and will consider for further improvement. We are hotel with minimalist concept, that is why we provide minimalist rooms with efficient space, as this model also has become trend lately. We're looking forward to welcoming you again at G Suites Hotel Surabaya. Keep Groovy, G Suites Hotel Team

8/10 Good

jelita eka, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location
the hotel is located in the middle of the city, it is very convenient to reach my meeting venue which was only walking distance to the hotel. the room was nice, clean and well equipped, comfortable for short stay. there is a bar/restaurant at the lobby floor, and restaurants are just around the corner, very convenient.
Response from G Suites Hotel Surabaya on 7 Nov 2015
Dear Jelita Eka, Thank you for sharing your experience during your stay with us. Happy to know that our service and facilities met your expectation. Your recommendations and compliments about our room and outlets are valuable for us, and a great motivation for our team to serve excellent service always. We’re looking forward to welcoming you for extended your gorgeous experience with us in the near future Keep Groovy, G Suites Hotel Team

8/10 Good

Alfian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

AMIR, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love it but the room latel to small ,I will be banck stay at this hotel very soon
Response from G Suites Hotel Surabaya on 26 Sep 2015
Dear Amir, Thank you for staying with us, and give positive feedback for us. Glad to know that overall, you love our service and facilities. We are groovy hotel with minimalist concept, that is why we have a compact and efficient guest room, and we're happy that you like it. Looking forward to welcoming you again soon :). Keep Groovy, G Suites Hotel Team

8/10 Good

Christopher, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value mid-range hotel
This is an excellent value mid-range hotel. This is a high rise building on the other side of the city from the train station so a long taxi ride and a bit of a walk from the city center but other than that it is a good choice. The rooms are well appointed for this price range. They have outstanding views, good amenities, flat TVs with lots of channels, small but usable showers and sinks and comfortable beds. There is a very nice small pool overlooking the city, a small and hot gym with some new cardio equipment and a TV, combined together with a nice small restaurant and bar area. The ground floor has a decent restaurant, which has a great breakfast buffet in the mornings.
Response from G Suites Hotel Surabaya on 26 Sep 2015
Dear Christopher, Thank you for sparing your time and sharing your experience during your stay with us. Great to know that our service and facilities has delighted your stay. Thank you for your details recommendation about our hotel, it’s valuable for us, and surely will help other travelers who seek hotel in Surabaya. We’re always looking forward to welcoming you again at G Suites Hotel Surabaya. Keep Groovy, G Suites Hotel Team

8/10 Good

rudi

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

HWH, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, bright colored hotel for a good price!
We had a lovely couple of nights at this hotel. The place is quite new and has a modern vibe due to its decor and its staff (very young and modern) We checked in and were given a welcomes drink voucher which is very nice.... Just a thought, the restaurant being literally 10 steps away maybe have one of the (many) waiters bringing the drink to the check-in counter. ( or maybe this was not done because of. The Ramadan?! Our room was great (one of the cheap once) with a very comfy bed. ( i still think the opening of the duvet cover goes at the foot end and not at the pillow end but you probably have a reason for doing it the other way around?!) The restaurant offers a very well priced buffet dinner but the juices and coffee, each of about the same price as the whole meal, are way over priced.
Response from G Suites Hotel Surabaya on 9 Jul 2015
Dear HWH, Thank you for sparing your time and write a review about our hotel. Great to know that our service and facilities has delighted your stay. Thank you for a very detailed recommendations, trust it will help other travelers who seek for accommodations in Surabaya. We will share your compliments to our team, and believe it will boost our spirits to give the best service always. All your suggestions are valuable for us, and bear in our mind. About your question related the duvet set up, mostly for a star hotel standard’s the duvet cover lift and put after the pillow. Once again, thank you, and we’re looking forward to welcoming you again at G Suites Hotel. Keep Groovy, G Suites Hotel Team

10/10 Excellent

YEOW, Penang, MALAYSIA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 3-Star hotel with 5-Star services, 6-Star staff.
Well maintained with helpful and dedicated staff.

8/10 Good

Andrew, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good value, clean, central, highly rec
I stayed at G-suites for a quick two nights. The location is great, within walking distance of most central districts, the tourist sites, malls etc. Just remember to head to the river first, on the road which the hotel faces - if you don't strike a bridge within 100m you're on the wrong one. Once you've got the river and even a rough map in your hands, you're sorted. I'd recommend buying a local SIM and using google maps (or buying your own map beforehand) as the one provided by the hotel is promotional and useless. The room was huge (we went for the biggest), clean and well attended to. The mini-bar could have had a few more drinks and snacks and an adapter or two would have been appreciated - but these are minor quibbles. The staff were all very helpful and friendly and an early morning taxi was easily arranged, along with packed-breakfasts. We dined at the G-suites lounge bar and the meal was excellent - great value, good portions. The DJ was a little loud in the evening but we were dining late... The only disappointment was misleading advertising relating to their beer offers (and it's difficult enough to find a beer in Surabaya post CVS sale bans...); the poster said one thing, but the waitress kept telling us the offers were 'out of stock'... Hmm. Regardless, it was a great stay. Very comfortable, clean, central, good value.

6/10 Okay

Ciaran, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice relaxing stay, cheap Street food and restaurants close by, but a little far from other locations. The bed was really comfortable and everything spotless. Would stay again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean & Convenient business hotel
We stayed 2 nights for a short business trip to Surabaya. The hotel is clean and convenient. The pool at level 11 is a bonus, we enjoyed a dip in between appointments and were refreshed. Staff is energetic and polite. Keep up the good job!

8/10 Good

Melvin, singapore

Liked: Cleanliness, room comfort
Nice comfortable hotel.
Good hotel for a stay over. Not near to much activity.

8/10 Good

Tim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend to my friedn
Friendly staff . Local breakfast.
Response from G Suites Hotel Surabaya on 13 Jun 2015
Dear Tim, Thank you for your time for sharing your experience during your stay with us and for your recommendation. Great to know that our service and facilities has delighted your stay. Trust I would share your compliments to my teams. We're always looking forward to welcoming you for extended your gorgeous experience with us in the near future. Keep Groovy, G Suites Hotel Team

10/10 Excellent

Rob, Bali

Liked: Cleanliness, staff & service, room comfort
Nice new hotel in a nice part of Surabaya. Rooms aren't very big but they are clean and pretty well appointed. Wifi was fine and it's a good place to be based if you don't need to spend long periods in the room each day. Breakfast was good enough and there are a few nice restaurants nearby. Well satisfied.

8/10 Good

Emil

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bells mom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strategies hotel
Business hotel but nice for family trip too. the staff is very helpful and kindness

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city good staff
We arrived at the hotel to a warm welcome from the receptionist who had Lots of information and a really good map. hotel was great ,staff very good, location 10 minutes walk from gubeng station.

8/10 Good

Maxx, Putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern nice and clean hotel
Great room.. Modern and new look. Clean and nice viewing window. A bit far from a mall but still walkable in 2-3 kilometers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
not within walking distance of all the locations listed, but very nice, new hotel

10/10 Excellent

Lai, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in convenient location
We booked one night but stayed here the whole week in surabaya. Very comfortable. The receptionist upgraded us. Everything we want in a hotel was there. Everything worked. The gym was excellent, would have been better if a window shade was put up to stop the sun from shining in during the morning. The surrounding was beautiful. I felt very safe in the neighbourhood. Breakfast was excellent. Give this place a try. U will not regret it. Thank you to staff for making our holiday wonderful

6/10 Okay

Wayne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very small room but ok for a stopover
G-Suites was in a good location for our needs (close to the train station) but far from the airport. We got a room on the 9th floor away from the noise of the street. The breakfast was better than the average hotel because it was more of a buffet style, which I enjoyed. The staff were friendly as well. The room, however, was quite small for 2 people. The bathroom is right next to the bed and it's difficult to shower without getting water outside of the shower stall. It had a TV which was nice even though l didn't use it. I was only using the hotel as a stopover on my way to Banyuwangi anyway, so even though it was small and cramped, it was good for what it was.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly great
Great enjoyable stay There isn't many stores around but Very good neighborhood Definitely will go back in the future

4/10 Poor

Budianto, Indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
( 3 stars - 1 star ) HOTEL
+ New minimalis building, location, good selection breakfast menu for 3 stars hotel, good view from sauna and gym room at 11th floor. - Unpleasant reception staff, Lift too slow, Room to small, not comfort bed, bad towel for star hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort