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Reviews of Hotel Santika Premiere Gubeng - Surabaya

4 out of 5
Hotel Santika Premiere Gubeng - Surabaya
JL. Raya Gubeng No. 54, Surabaya, East Java

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 81 reviews" "
Rating 8 - Good. 38 out of 81 reviews" "
Rating 6 - Okay. 2 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 0 out of 81 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Awesome
No comment
Stayed 4 nights in Dec 2019
Response from Irzam on 23 Dec 2019
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya First of all, thank you for taking the time to share your experience while staying with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the review and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Room and toilet ia big. Breakfast spread was good and plentiful
Stayed 3 nights in Sep 2018
Response from Agus Triyono on 27 Sep 2018
Dear Mr. Harris, Thank you for taking the time to share your review. We are happy to learn that you had enjoyed your stay with us. We appreciate your valuable feedback. It will encourage us even more to provide a comfortable and memorable staying experience for our guest. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services.👍
The receptionist and staf are very courteous and helpful. The room and hotel is Clean The buffet has a variety of choicfes and tasty. Since our flight is very early the hotel provided us with twoboxes of food for our early breakfast. Thank you so much hotel Santika for the excellent services.
Stayed 4 nights in Sep 2018
Response from Agus Triyono on 27 Sep 2018
Dear Mr. Edwin, Thank you for sharing your excellent experience during your stay with us. We are delighted to learn that you had a comfortable stay due to our warm hospitality and how you enjoyed the breakfast choices prepared by our F&B team. It is our pleasure to serve you. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
review of Hotel Santika Premiere Gubeng - Surabaya
Place is close to Central Business District, good food round the corner and many big malls are not too far away
Stayed 2 nights in Sep 2018
Response from Agus Triyono on 19 Sep 2018
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for sharing your experience during your recent stay at our hotel.We are happy to learn that you enjoyed your stay due to the hotel location which in the city center and other attractions near hotel. We hope you had a comfortable and memorable staying experience. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Ggk, Arlington texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menyenangkan
Petugas sangat ramah, room bersih dan makanannya super
Stayed 1 night in Aug 2018
Response from Agus Triyono on 19 Sep 2018
Bapak/Ibu yang terhormat, Terima kasih atas komentar yang disampaikan berdasarkan pengalaman menginap Bapak/Ibu. Senang mengetahui Bapak/Ibu menikmati kunjungan di hotel kami dengan pelayanan yang ramah, kamar yang nyaman dan bersih serta terutama dengan aneka pilihan menu sarapan yang kami sajikan. Sekali lagi terima kasih dan kami sangat menantikan kunjungan Bapak/Ibu yang berikutnya ke Hotel Santika Premiere Gubeng Surabaya. Hormat saya, Agus Triyono General Manager

10/10 Excellent

Laura, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check ... We arrived early and were able to go to our rooms... Very grateful Breakfast box was provided for us as we had to check out at 4.00am
Stayed 3 nights in Aug 2018
Response from Agus Triyono on 30 Aug 2018
Dear Ms. Laura, thank you for sharing your experience during your recent stay with us. We are happy to learn that you had a comfortable stay with us and enjoyed the breakfast box that our staff has prepared. It has been our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Laura, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepared breakfast box for our group as we had to check out at 4.00 am Quick check in and room was ready even tough we arrived earlier than check in time
Stayed 1 night in Aug 2018
Response from Agus Triyono on 30 Aug 2018
Dear Ms. Laura, Thank you for choosing Santika Premiere Gubeng as your accommodation during your recent trip to Surabaya. We are happy to learn that you can have a comfortable stay with us due to the early check in and the breakfast box prepared for you and your group by our staff. Your feedback is very valuable for us. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Min, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel, comfy bed, and even prep breakfast for early check out,,,,,,,, recomened
Stayed 2 nights in Aug 2018
Response from Irzam on 21 Aug 2018
Dear Min, Mr. Warmest greetings from Hotel Santika Premiere Gubeng Surabaya First of all, thank you for taking the time to share your experience while staying with us. We are so delighted to learn that you enjoyed the breakfast that our team has prepared. I greatly appreciate your feedback related to the room. Your comments will encourage us even more to provide a pleasant and memorable staying experience here at Santika Premiere Gubeng. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the great review and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

adi, bogor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the downtown
View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels
Stayed 1 night in Jun 2018

4/10 Poor

GM, Singapore

Liked: Cleanliness, staff & service
Sound proofing
I just realised the rooms are not sound proofing. I was able to hear the small kids in the next rooms run around and cried etc.and in the early morning played with the door bells in their rooms. You also can hear people talk when you are in bathroom. Overall it was not a pleasant experience.
Stayed 1 night in Jun 2018

10/10 Excellent

HENDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Alfiani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Tay, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the city area
I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly. But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it. 3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. I'm very glad for the good service otherwise we unable to sleep as it was midnight.
Stayed 2 nights in May 2018

8/10 Good

Surayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

10/10 Excellent

william, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya A wide variety of breakfast selection ...
Stayed 1 night in Feb 2018

10/10 Excellent

Santha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
We enjoyed our stay at Santika, the staff were amazing, especially Kezia at the reception desk. She made sure we were well taken care of. The breakfast selection was exceptional,and staff very pleasant and accommodating. The location was good, close to malls for shopping.Would stay there again if we go back.
Stayed 20 nights in Jan 2018

8/10 Good

TEO SOAK YIN MANZANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the junior suite. It was spacious and clean. However the room was not well sound proof. Able to hear TV from next door. The breakfast was catered to more of local delights. There are international delights available but limited. Free Wifi was part of package but the access is weak. Require to log in every now and then.
Stayed 2 nights in Dec 2017

8/10 Good

SGN, Tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for staying in Surabaya. Good location, have clean and comfort room.
Stayed 2 nights in Dec 2017
Response from Agus Triyono on 4 Jan 2018
Dear Valuable Guest, Thank you for your feedback. We are happy to learn that you had enjoyed staying with us, due to the hotel location, room cleanliness and comfortable room. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Agus Triyono on 4 Jan 2018
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Surayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Agus Triyono on 4 Jan 2018
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Surayah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Agus Triyono on 4 Jan 2018
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb 4 Star
Clean room. Good breakfast. Ok WiFi
Stayed 1 night in Dec 2017
Response from Agus Triyono on 4 Jan 2018
Dear Mr. Henry On, Thank you for your feedback. We are delighted to learn that you enjoyed your stay at our property. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to railway.
Good quiet room with ok WiFi. Pleasant staff and helpful with breakfast. Happy to make pot of tea. Breakfast could be better for westerners. Bead poor. Nice afternoon snacks and coffee 4-7pm
Stayed 2 nights in Nov 2017
Dear Mr. Graham, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your recent visit to our property. We appreciate your valuable feedback related to the western menu for breakfast. It will help us to improve our services. Besides, we are happy to learn that you enjoyed the hospitality from our pleasant and helpful staff. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General manager

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Comfort stay, nice service and tasty breakfast, recommended for short business trip.
Stayed 2 nights in Sep 2017

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surabaya 3 night stay
Stayed three nights in July 2017 at the hotel Santika Premiere Gubeng. Rooms are clean and bright. Breakfast has many choices, European,Indonesian and all is presented well, with nice flavours. Staff are helpful and courteous. Would recommend this hotel.
Stayed 3 nights in Jul 2017

10/10 Excellent

mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location n big room
It is a nice hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel With High Standard
I have stayed at many hotels thru-out Indonesia, hotel Santika exceeds them all in providing a high standard of service and comfort. 4 bottle if water free. I know its a small thing but how many times have u ran out of water at other hotels and woke up dehydrated? Thanks santika!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast awesome
Good price, not tipicle cheesey Indonesian standard. Bathroom was nice shower separate and dont have wet bathroom. Good job Santika

10/10 Excellent

Poki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was really helpful. I didn't pay enough attention to how much Rupiahs I had and simply bought too many souvenirs. I didn't have enough cash to pay the taxi driver from the hotel to the airport. The receptionist helped me to solve this problem to fly back Taiwan safely. Their kind concern and assist is much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

C B

Liked: Staff & service, property conditions & facilities, room comfort
Business Hotel, Easily Accessible, Tasty Breakfast
I stayed for 4 nights at Santika Premiere and it was easily accessible because it's still considered in the heart of the city. Service was good, staff were friendly. I checked-in late due to my flight and there was a trouble with the locks in my room, it took about 10 mins for the repairmen to fix it. Room was nice, a bit small for a Premiere class but it was comfortable. Bathroom was also rather small, I had expected a bathtub but there was only standing shower. The complimentary toiletries, daily newspaper and bottled water were nice. TV channels selection was OK, I was looking for Sports on beIN Sport 1, 2, 3 but apparently the hotel doesn't provide them. Wi-Fi was provided but when you let it idle for a while, it tends to reconnect all over again (usually when I woke up I had to reconnect and input the username and password again). Breakfast had many varieties, international and local dishes available, good taste too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel near restaurants
There are plenty of restaurants nearby (just beside the hotel) that provide nice food. Hotel breakfast has a wide spread of local and western choices. Hotel staff are friendly. Only thing that could be improved for me personally would be the shower. Bathroom only has a fixed overhead shower head. If prefer if they provided a movable shower head with a hose.

10/10 Excellent

Keng Hung, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent!
Breakfast was good and a wide respresentation of surabaya food. Room felt nice.

10/10 Excellent

Suhaimi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Visit to Surabaya
Everything in this hotel seem to go seamlessly. Food choices for breakfast is one of the best I have experienced. The only flaw is that airport transfer is not built in the charges. Otherwise perfect.

10/10 Excellent

Chan, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and convenient
Delicious breakfast, nice lobby to hang out or meeting. Very convenient location.

8/10 Good

Ee Kiang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-impressed hotel
We were very impressed with many little things in this hotel. The hotel staff were very friendly though not many can speak English. There is a personalised 'welcome letter' in our room and complimentary fruit were delivered to our room! Keep up the good work!

8/10 Good

Ludfia

Liked: Property conditions & facilities

8/10 Good

Stan, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, would recommend
Recommendable hotel, clean, great staff, good wifi, close to the train station and grand city

8/10 Good

Eduard

Liked: Cleanliness, amenities, property conditions & facilities
De kamer die ik had was wat gehorig. Voor de rest prima hotel
Stayed 2 nights in Nov 2023
Response from Reservation on 28 Nov 2023
Dear Mr Eduard,Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed your stay, and your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you.Once again, thank you and we look forward to welcoming you back shortly.Warm regards,General Manager

4/10 Poor

Hyun

Liked: Cleanliness, room comfort
Disliked: Staff & service
별로입니다
방에 크고 좋았지만 욕조가 없어 불편했어요. 그리고 아침식사를위한 식당이 정말 별로였어요 인도네시아 음식에 익숙하지 않은사람들에게는 추천하고 싶지 않아요
Stayed 3 nights in Sep 2023
Response from Reservation on 27 Sep 2023
Dear Valued Guest,Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed your stay, and your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you.Once again, thank you and we look forward to welcoming you back shortly.Warm regards,General Manager

8/10 Good

Daulat

Stayed 3 nights in Nov 2022
Response from Guest Relation on 6 Dec 2022
Dear Value Guest, Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we look forward to having you again as a guest in our hotel.Warm regards,General Manager

8/10 Good

junrong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Relation on 4 Aug 2022
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

8/10 Good

junrong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Relation on 4 Aug 2022
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

10/10 Excellent

Dian

Stayed 2 nights in Jul 2022
Response from Guest Relation on 4 Aug 2022
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Eiji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても、過ごしやすいです。
部屋はとても清潔、タオル類もビニール袋に入れてある。 マスクも部屋にありました。
Stayed 2 nights in Mar 2021

8/10 Good

SUBIN

Business traveller
Liked: Staff & service
Stayed 3 nights in Feb 2020
Response from Agus on 12 Feb 2020
Dear Subin, Mr/s Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 Good

Satoru

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Agus on 12 Feb 2020
Dear Mr. Satoru, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 Excellent

KYONGWON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장차 갔는데 가격도 비싸지 않고 깔끔해서 만족합니다
Stayed 1 night in Dec 2019
Response from Irzam on 13 Feb 2020
Dear Kyongwon, Mr/s Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property during your business trip. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager