Somerset Emerald City Suzhou is centrally located, offering practical amenities like dry cleaning and a gym. Guests can use in-room WiFi or gather at the restaurant and bar. The business center is useful for work, and multilingual staff help visitors navigate the area.
Check-in start time: 2 PM; check-in end time: 2:00 PM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Express check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately CNY 68 per person
Airport shuttle fee: CNY 650 per vehicle (return)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
We should mention
No pets and no service animals are allowed at this property
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Frequently asked questions
Is Somerset Emerald City Suzhou pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Somerset Emerald City Suzhou?
As of 23 May 2026, prices found for a 1-night stay for 2 adults at Somerset Emerald City Suzhou on 1 Jun 2026 start from Rp1.262.801, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Somerset Emerald City Suzhou?
Self-parking is free at this property.
What time is check-in at Somerset Emerald City Suzhou?
Check-in start time: 2 PM; check-in end time: 2:00 PM.
What time is check-out at Somerset Emerald City Suzhou?
Checkout is at noon.
Does Somerset Emerald City Suzhou provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of CNY 650 per vehicle applies.
Where is Somerset Emerald City Suzhou located?
Located in Huqiu District, this luxury aparthotel is 2.2 mi (3.6 km) from Hanshan Temple, and within 6 mi (10 km) of Shantang Street and Suzhou Museum. Suzhou University and Humble Administrator's Garden are also within 9 mi (15 km). Heshan Station is 7 minutes by foot and Shizishan Station is 8 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.2
Location
8.6
Staff & service
8.6
Property conditions & facilities
Rating 10 - Excellent. 78 out of 168 reviews
10 - Excellent
78
Rating 8 - Good. 77 out of 168 reviews
8 - Good
77
Rating 6 - Okay. 10 out of 168 reviews
6 - Okay
10
Rating 4 - Poor. 1 out of 168 reviews
4 - Poor
1
Rating 2 - Terrible. 2 out of 168 reviews
2 - Terrible
2
Reviews
Verified
8/10 Good
Rhys
31 Mar 2024
Liked: Room comfort, communication
Great Location hotel
Simple room with nice housekeeping services. Location was great, with a lot of food and a shopping mall beside it.
Rhys
Stayed 2 nights in Mar 2024
Verified
10/10 Excellent
Jojo Soh
12 May 2025
Liked: Cleanliness, room comfort, communication
Great apartment
Great apartment locate within shopping and eaties
Jojo Soh
Stayed 1 night in May 2025
Verified
8/10 Good
Waileong
27 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Shopping mall with cinema and eateries.
Waileong
Stayed 2 nights in Sep 2025
Verified
10/10 Excellent
Lorraine
5 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean apartment, responsive staff, shopping mall just downstairs and train station within walking distance
Lorraine
Stayed 2 nights in Apr 2025
Verified
10/10 Excellent
WEI
20 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice breakfast, reasonable price for the room.
WEI
Stayed 1 night in Jul 2025
Verified
8/10 Good
Jojo Soh
15 Aug 2025
Liked: Cleanliness, room comfort, communication
Nice hotel
Nice hotel right next to shopping
Jojo Soh
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Cheung Wa
12 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean well-equiped hotel located conveniently in a shopping complex
Cheung Wa
Stayed 3 nights in Feb 2024
Verified
8/10 Good
Jojo Soh
11 May 2025
Liked: Cleanliness, room comfort, communication
Nice apartment
Appartment within shopping mall and with subway at basement .
Not too close to attraction but can take didi easily as well. Room with washing machine microwave al very convenience for longer stay
Jojo Soh
Stayed 1 night in May 2025
Verified
10/10 Excellent
KIYOSHI
16 Dec 2025
Liked: Cleanliness, property conditions & facilities, communication
非常によかったです
KIYOSHI
Stayed 3 nights in Oct 2025
Verified
10/10 Excellent
MASANAO
29 Apr 2025
Liked: Cleanliness, room comfort, communication
商業施設の中にあり、買い物、飲食に便利。
MASANAO
Stayed 1 night in Mar 2025
Verified
10/10 Excellent
JEAN-GUY
7 Apr 2025
Liked: Cleanliness, room comfort, communication
Parfait pour la prochaine fois
Personnel très efficace et le ménage dans l'appartement parfait. Le quartier est très sympa.