2/10 Sangat Buruk
Aiden
Bepergian bersama keluarga
7 Mei 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We departed this motel early, despite paying in advance, due to the unsanitary condition of the room which did not meet the most basic of standards.
This property is old, dirty and in dire need of maintenance.
Despite the motel claiming to provide daily housekeeping, our room was not serviced at all during our five night stay. The rubbish bin was not emptied once. There were no cleaning tools provided (broom, dishcloths, etc.) We needed to visit the motel desk to ask for additional needs (toilet rolls, tea bags, towels, insect spray).
Bathroom - Cracked tiles, constantly running/dripping tap, window stuck open without screen, half flush out of order, hot tub out of order, mouldy grout, ant infested.
Kitchenette - Dirty microwave not cleaned from previous guests, dirty toaster not cleaned from previous guests, dirty fridge, putrid chopping board (put outside of room due to smell), dirty cutlery & crockery, freezer ineffective (door missing), ant infested.
Bedrooms - Dirty/soiled mattresses without protectors, external awnings badly damaged (multiple holes) deeming them ineffective. Iron but no ironing board
Pool - Covered and not available for use by guests. Surrounding area unkept and overgrown. This is used as a smoking area, despite claims of being a “smoke free property”. Entry to room overgrown.
Based on our disappointing experience, I would not recommend this property until such time major improvements in the way of service and maintenance have been made.
Aiden
Menginap 7 malam pada bulan April 2024