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"The staff was amazing!!! We had to book with them as a last minute emergency due to a horrible stay at our initial hotel. We literally had to check out of the previous hotel at midnight and had no where to go. Luckily I was able to book a room with them for the next day till the end of our trip but had nowhere to stay for that night. The staff helped us find a close hotel for that night and held our luggage till we returned to check in. The rest of our trip was great because of the Shinjuku Prince hotel and especially their staff. I will only stay at their properties from now on. I even signed up for their rewards program. "

"Everything was exceptional! Size of the room was perfect for 2 as there was a sofa between the beds."

"Hotel Niwa was so beautiful, we booked the hotel twice in the same month (coming and leaving Japan). It is an oasis in a very busy city. The peaceful amenities make it a perfect stay. I will book this hotel again. "

"Loved that there were so many dining options under the hotel- and was perfectly situated to access several different public transport stations. Also- the view of Tokyo tower was incredible! "

"Very good hotel, they are very friendly, bedroom is pretty small like a Japanese experience. Very clean. "

"Clean rooms and great amenities. Located walking distance to Kabukicho, but far enough that you dint hear all the foot traffic. Would definitely stat again."

"Very convenient location!"

"Clean"

"This hotel was great. This was the 7th hotel we stayed in while touring Japan and it had all the things we've come to appreciate in Japan except the breakfast and the bakery were quite expensive. Thankfully there are better options nearby. Would stay here again. "