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We have just come back from a 9 night stay at RGV - it was a truly magical holiday! The staff are the best ever I have ever met - always willing to go over and beyond and so incredibly friendly and smiley. Tom. Was particularly helpful and the kids really loved his chocolate milkshakes! The villa we stayed in (the Miami) was absolutely gorgeous - honestly never seen anything like it. The private pool was lovely and the whole experience was a little taste of paradise. There isn't much within...

This hotel is overall fantastic. The service is first class and it's spotlessly clean. There is no beach as such although there are two a short walk away. Food and drink at the hotel is expensive but there are several restaurants close by within easy walking distance. This hotel is in the upmarket area so these restaurants are also quite pricey so bring twice the money and half the clothes! The staff are first class and 100% friendly and professional and the rooms are of the highest...

Overall myself and my girlfriend enjoyed a brilliant stay at this hotel, all the staff are extremely helpful and friendly. Our room had a decent view but wanted an upgrade spoke with reception and gave us a few to choose from with a price of course but well worth it as we got a fantastic panaramic view. If your taking a taxi to the airport I'd buy a ticket from reception as it's a fixed cost of €26... also complimentary room after checkout helps if you have a evening flight home but want to...

The hotel is beautiful throughout, the choice of pools is amazing, the location is clean safe and a short walk to beaches and restaurants, the staff are so helpful and friendly. One of the best hotels we've ever been to.

We have just returned from two week stay at this hotel. The hotel is meant to be 5 stars and the reception areas are lovely. The room we had was big but needed updating. A bit of decoration and interior designing and it would definitely be 5 stars. We found foodstuff under the bed and had cockroaches. We could not complain about the staff who were all wonderful and could not do enough for you. The buffet breakfast was good, a great selection and cava and cavier every day! Unfortunately...

Close to the beach and the main shopping street.Will stay again on our visit around this Autumn.

Loved the vibe of the hotel. Liked the DJs by the large pools. Nice designed hotel rooms with excellent showers and an empty fridge.

Really nice hotel to use as a base to explore southern Tenerife. I've stayed at many other hotels over my last 15 visits to the island. This was the best. Easy to walk to many restaurants and bars.

Great hotel, close to the beach. Modern rooms and excellent facilities. A range of activities during the day and good entertainment in the evening. Beautiful views From the rooftop bar.

The staff are amazing so friendly and always smiling. There is so much choice for food so there is something for everyone. The entertainment was out of this world. There is lots to do for kids too. The hotel is spotlessly clean. You can not fault this hotel. Really impressed on my 1st experience and I will be coming again. I spoke to a lot of people there and it was there 2nd time for a lot of them. The snack bar is so fresh and you will never go hungry. The drinks are on tap to help yourself....

The hotel has absolutely stunning views across the sea making each morning magical as you see the sunrise. The food was tasty with plenty of options. Drinks are branded and water always available (although not stored in your room despite there being a fridge in the room). Pool area is clean with beds a plenty. No need to rush in a morning to get one. There is a coastal path and a few shops close by although I came just to lounge by the pool so didn’t see much of the local vicinity. I am a...

Family of 4. Superb value for money. 3 pools to keep kids entertained (4th adults only) with some good entertainment. Restaurant overlooking sea was superb. Speciality italian was exceptional standard. The friday night white party was one of best parties ive been to in a hotel. Would pay for that! 3 minor points. No ice cream during day for kids unlike other all inclusive brands. Glass allowed around pool. Sports pool was cutting so many peoples (4+ a day) feet after water polo but lifeguard...

Went with my boyfriend. Was worried we would stand out a bit in a family hotel but it seemed like a good mix of couples and families. Hotel is large and clean; so many floors! The pools are nice and we always managed to get sunbeds. The pool we liked to be aside overlooks the sea so it is a beautiful view. A very short walk to the beach however you have to go down a hill so might not be ideal for people with really restricted ability. Breakfast was DELICIOUS so much variety!! The rooms were also...

The Mediterranean palace certainly has the Wow factor...we loved it. Really big, comfortable, clean ,close to all the local shops, restaurants and beaches. Everything about it was impressive..comfortable beds andseating inside and out. The breakfast was very good , lots and lots of choice..everything you could possibly want...they cook omelettes with a choice of fillings to order...and even have a constant supply of bubbly for breakfast!!!The whole hotel and grounds were very clean...a huge...

We have just returned from a wonderful stay at the hotel. It is one of the best hotel we have stayed in, the staff are helpful and friendly. The cleanliness of all areas of the hotel was exceptional, from our room to public areas and poolside. There are three big pools to swim in and plenty of sun loungers to use. We had the half board option and I can honestly say that it is the best food we have ever had at a hotel. The buffet had so many choices and it was varied from night to night. I...

Would I stay there again proberly but if you go half board be prepared for expensive drinks and you can't pay cash so you get a hefty bill at the end and the soft drink bottles are tiny with dinner anyway our room was fine shower worked well beds were comfortable and had a nice view of the volcano you can get a room to shower in before you leave as you check out by 12 and was a bit gutted to see a cockroach in the. Light looking down at me mind you this was a very low budget room number 72 now...

Nothing was too much for this resort!! So helpful and accommodating, we absolutely loved our stay.